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Welcome to ACES

Alamo Colleges Education Services is a secure portal connecting Faculty, Staff & Students to Academic Resources, Email, and other Online Resources.

Support Contacts Helpdesk (210) 485-0555 Weather Line (210) 485-0189


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Alamo Colleges' Library Information

St. Philip's College
• MLK Campus Library
• Southwest Campus Library


Appeal Submission time frame for: 

  Summer 2013 - No Appeal Process

  Fall 2013 - May 1 - June 27, 2013 (Expired)

  Spring 2014- September 16 - October 31


The Spring 2014 Appeal timeframe has passed. More information on the Appeal process can be obtained by clicking Here .


 Students who have been approved do not need to submit another appeal. Your appeal is approved through the duration of an academic plan until the end term date located in your ACES and assigned by the counselor who assisted to complete the appeal packet or the appeal committee. Your academic progress will be checked at the end of each semester to make sure SAP is being met. At any point SAP is not met, you will be placed back on financial aid suspension and no longer qualify to receive aid. 


 Q. I have been out of college for a number of semesters or years, how can I be on suspension? 

 A. Your academic history, including hours transferred into Alamo Colleges is cumulative & never resets itself. Once you are in violation of SAP requirements, the suspension status remains until an appeal is approved or sufficient progress is made.  Transferred hours count towards maximum attempted hours.

Q.I've been removed from Academic Dismissal or am approved for Academic Fresh Start, does this remove me from financial aid suspension? 

A. No, your status will remain financial aid suspension and you are still required to submit an appeal. 

Q. I'm on financial aid suspension, can I still apply for a Direct Loan? 

A. No, your suspension status impacts all eligibility for federal aid including Direct Loans. 

Q. After submitting my appeal, how do I monitor the status? 

You can monitor the status of your appeal in your ACES Financial Aid account. 

 Q. Is there anyway to expedite the review of my appeal? 

A. No, appeals are reviewed according to the date they are received. 

Q. How long will it take to receive a decision? 

A. The review time can take up to 12 weeks and there is no guarantee your appeal will be approved. 

Q. How will i be notified whether my Appeal is approved or denied? 

A. A message will be sent to your ACES Financial Aid account. 

 Q. If my appeal is denied can I petition the decision? 

A. No, the committee’s decision is final.

Q. If I submitted my appeal before the Priority Processing Date, does this impact the processing time? 

A. No, the Priority Processing Date does not apply to Financial Aid Appeals for Reinstatement.