The Student Financial Aid office does not issue billing statements, accept payments, or process refunds.
The Student Financial Aid office will never contact a student for bank, Social Security, or other personal information.
For more information on billing and payments, please visit the Business Office website.
For more information on refunds, please visit the Refunds webpage.
I have an award posted, will I be dropped from my classes?
No, students who have an award posted to their ACES Award Summary will be protected until the award credits to pay tuition.
If I do not have an award posted what should I do?
Students who applied for financial aid after the Priority Date and are still being processed will need to make payment arrangements until their financial aid application is processed and eligibility determined.
When will my award credit to pay my tuition?
Financial Aid awards begin crediting no earlier than 10 days before classes begin.
When will I get my refund?
Refunds generally post 3-5 days after the refund amount posts to your ACES billing account. For more information visit the Refund Schedule webpage.
How will I get my refund?
For more information on how you will receive your refund, please visit the Refunds webpage
If I receive my award after I've paid my tuition or signed up for a payment plan will I be reimbursed?
- Students whose financial aid award credits after tuition has been paid in full will be reimbursed up to the amount of financial aid for which they actually qualify.
- Students who are paying through a payment plan will see their award credit toward any remaining balance first, and then will be reimbursed up to the amount of financial aid for which they actually qualify.
More helpful Refund and Payment Information
Alamo Colleges may, by Federal Regulation, use up to $200.00 of a student's current year funds to pay for a prior year's charges of tuition, fees and other educational related charges. The prior year repayment cannot include repayment of a student loan or non-educational related charges.
Business Office Payment Calendar - Students whose financial aid has not been processed or still have a balance after tuition has been deducted from their award should check the Business Office Payment Calendar and resolve any balance by the necessary date or risk being dropped for non-payment.
For information about when you will receive your refund visit the Refund Schedule.
Business Office Payment Plan - Students who need to set up a tuition payment plan can do so through the Virtual Business Office.
For other questions regarding your Payment Plan please contact your college's Business Office.