Alamo Colleges Education Services is a secure portal connecting Faculty, Staff & Students to Academic Resources, Email, and other Online Resources.
Support Contacts Helpdesk (210) 485-0555 Weather Line (210) 485-0189
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Faculty and staff email accounts have not changed; they are hosted locally on the campus. Faculty/staff accounts will be upgraded to Exchange 2010.
Your current mailbox will remain active and accessible till end of spring break –March18th, 2012. Starting January 3rd, you will not be able to receive any mail in this account, as all the mail will be delivered to the new email account.
In case you want to save any email message from the old account, you will be able to forward the message to your new email account.
March 19, 2012 GRACE PERIOD ENDS
Accounts in the “old” Alamo Colleges Student Email system will be purged and NO LONGER BE ACCESSIBLE.
Once a student has deleted an e-mail, it resides in the trash or recycling folder for approximately one day. After that, the e-mail is deleted from the servers and cannot be restored.
It is recommended that you maintain a backup of your critical documents manually.
All the communication sent by Alamo Colleges uses your official student mail address with the college. Hence you are required to use this mailbox for any communication with Alamo employees.
*May be different based on specific device settings*
*May be different based on specific device settings
You can validate and view your phone information from your mailbox by:
At this point you have Outlook configured. You can now open Outlook and ensure your settings are correct. Keep in mind, if you chose to have Outlook prompt you for a profile, you may be offered a list of profiles to choose from. In this case, select your new profile and choose “OK”.
To connect to the mailbox, you will be required to enter the username and password combination which has rights to the mailbox. As always, make sure to precede your username with “root\ACESID”.
Your @student.alamo.edu mailbox is the official preferred method of email communication. However, if you have another preferred email account, you can follow the below steps to set up an automatic email forward. Please be aware that responding to email from your external account will not be recognized as an official Alamo Colleges student email account.
The maximum size allowed for a single attachment is 20MB. Up to 125 attachments may be added to a message, as long as the total size of the message including all attachments, header and body, does not exceed the message size limit of 25MB.
Large emails (with attachments) should be deleted first as they take up more space.
If you are receiving an overwhelming amount of unwanted email, you can block specific senders from your mailbox by modifying the Blocked Senders list under Block or Allow in your mailbox options.
Spam is a common part of using email. While we cannot always block it completely we can put measures in place to lessen the amount received. If you are receiving an overwhelming amount of spam, please contact the helpdesk with specific information about the spam emails and we will take the appropriate actions.
You can also block specific senders from your mailbox by modifying the Blocked Senders list under Block or Allow in your mailbox options.
Mon - Fri: 8am - 12am
Sat - Sun: 12pm - 9pm
Sun: 12pm - 12am
201 W. Sheridan, San Antonio, Texas 78204-1429. 210-485-0000