Connect-ED: Importing Student Contacts
Connect-ED: Sending Text Messages

Communication Device Assignments and Allowances Procedure
Communication Device Authorization Form
(For Radio’s & Pagers)
Communication Allowance Authorization Form (For Cell Phone Allowances)

Listserves - How to Subscribe and Unsubscribe
New Email Address- Notification Option
Passport- Connection Settings
Security Certificate Warning

Creating a Conference Call
Joining a Conference Call & 1st Time Users Software Needs
My Teamwork Overview
The Conference Window

Updating Emergency Contact Information (Employee)
Updating Emergency Contact Information (Student)
Updating Emergency Contact Information (Student MAC)

Setting up Office Communicator Client in Office
Configuring Office Communicator Client at Home
Communicator Web Access (PC + MAC)
Setting up Messenger for MAC 10.4 Tiger
Setting up Messenger for MAC 10.5 Leopard
Setting up Messenger for MAC off Campus

How to Connect & Disconnect a Network Drive
How to Migrate Files to a Network Drive
How to Request a Web Folder in PALS
How to Upload Files to a Web Folder Using WS_FTP

Email Storage Capacity

Configuring iPhone with Exchange Email Account
Exchange Email (and PALS) Username Change
Exporting Exchange Mailbox Using Outlook 2003/2007
Importing Exchange Mailbox Using Outlook 2003/2007
How to use Public Folders in Outlook 2003 & 2007
Manually Archiving Information in Outlook 2007
Manually Archiving Information in Outlook 2003
How To Configure Exchange Using Outlook 2007
How To Email On A Blackberry
How To Configure Exchange Using Outlook 2003
How To Setup Exchange at Home
How To Export Outlook Contacts
How To Import Outlook Contacts
How To Export Outlook Calendar
How To Import Outlook Calendar
How To Setup Rules
How To Request Group/Guest Email Accounts
How To Show Your Personal Contacts First in Outlook
How To Show Your Personal Contacts First in OWA
How To Use Advanced Search in the Global Address List

How To Setup Entourage.pdf
How To Setup Apple Mail.pdf

Telephone Etiquette Help Guide
Voicemail Guide
Voicemail Procedures

Help Guides are available using PALS File Sharing.

1. Login to PALS
2. Click the Employee Tab
3. Click Alamo Colleges File Sharing (on left side)
4. Click the IT Documentation Folder
5. Click the Network Help Guides Subfolder
6. Click VPN Help Guide from the center column. 
7. To open the help guide, click VPN Help Guide from the third column

Requesting Banner Training for Employees
Viewing Status of Banner Access/Training Requests
Approving Banner Access/Training Requests
Requesting Access to a Specific FOAPL
Requesting Changes to Existing Banner Access
Requesting Removal of Banner Access

MicroGrade Course Roster Importation
Course Roster Request Form

SSL VPN FortiClient Help Guide

PALS Room Reservation System (End User)
Control-D Via the Web
Installing The Microsoft Office 2007 Compability Pack
ePortal Mail Via Outlook
SunOne Sync With Outlook
View Pay Stub Online
Help Guide for Self Service PALS password reset feature
Passport 2007: Accessing Passport thru PALS
Passport 2007: Opening Passport from the Desktop
PALS - Sorting Members List - Faculty