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Welcome to ACES

Alamo Colleges Education Services is a secure portal connecting Faculty, Staff & Students to Academic Resources, Email, and other Online Resources.

Support Contacts Helpdesk (210) 486-5000

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Library Info 

Library Information

1201 Kitty Hawk
Universal City, TX
78148
(210) 486-5387
nlc-circulation@alamo.edu
Hours: Mon.- Thurs. 7:30am-9:00pm; Fri. 7:30am-5:00pm; Sat. 9:00am-1:00pm
                   
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The Grievance Procedures define an administrative process in which students, faculty and academic employees can seek a resolution of their disputes. These disputes may be academic or non-academic.

Academic Grievance Button

Faculty are responsible for classroom management, teaching strategies, testing, and evaluation of student performance. At academic institutions conflicts may develop within the educational process that require academic intervention using the Academic Grievance process. If the grievance process is to function smoothly, a serious effort must be made to resolve such conflicts expeditiously. When student complaints cannot be resolved through informal interaction with a faculty member or chair/coordinator, students are directed to use the Academic Grievance procedure.

Academic Grievance Policies and Procedures are outlined as follows:

 Non-Academic Grievance button

The Non-Academic Grievance Policy provides a remedy for students who believe they have been the object of unjust treatment by an Alamo Colleges’ employee. This policy does not apply to decisions regarding financial aid eligibility, student disciplinary actions, or academic matters.

 Non-Academic Grievance Policies and Procedures are outlined in the Alamo Colleges Board Policy:

Contact Information

Contact:
Tracy A Floyd
Director of Student Success
Location:
STCM 222C Student Commons

Email:
tfloyd@alamo.edu

Phone:
(210) 486-5610