Alamo Colleges Education Services is a secure portal connecting Faculty, Staff & Students to Academic Resources, Email, and other Online Resources.
Support Contacts Helpdesk (210) 486-5000
You might need to verify your ACES ID.
Go to the ACES login page and select “How do I get a user name and password?” link on the left under the login box.
- OR -
Your password needs to be reset.Go to the ACES login page and select the “Forgot Password?” link to reset your password. If the problem persists, contact the District IT Helpdesk at (210) 485-5555, Option 4.
The wrong semester or term may be selected.Be sure you have selected the current term.
If you just registered, the course may not be appearing in ACES yet.Contact NLC’s IT Helpdesk at (210) 486-5777, or after 5 p.m., District IT Helpdesk at (210) 485-0555, Option 4.
You are either not registered for the class or may have been dropped.
Contact Student Services, located on the NLC campus in the Student Commons (STCM-101). They can also be reached at (210) 486-5401, Option 4, or e-mailed at firstname.lastname@example.org.
If you are new to online learning and/or have not taken the Orientation to Online Learning mini-course …Contact NLC’s Distance Learning Center at (210) 486-5372 or email@example.com to register for the Orientation to Online Learning
mini-course (OLRN-0001-005, CRN #13322 for Summer Session 1/Eight-Week Summer Session or OLRN-0001-009,CRN #13323 for Summer Session 2). You can either complete this mini-course
online or sign up for a “Face- to- Face” orientation by completing this online registration form. You’ll need to
provide your Banner ID # and alamo.edu e-mail address, so have it ready!
you’ve taken online courses before, but this is your first time using
Canvas, Alamo Colleges’ new Learning Management System (LMS) …
Consult the Canvas Quick Guide.
If you are familiar with online courses in Canvas …Contact your instructor and let him or her know you need clarification on how to proceed.
If you are still experiencing a technical issue with ACES or logging in to your course, contact NLC’s IT Helpdesk at (210) 486-5777, or after 5 p.m., District IT Helpdesk at (210) 485-0555, Option 4.
Technical problems in Canvas may be referred to Canvas Technical Support at (210) 485-0555, Option 2.
If you are experiencing a technical issue related to
BioSig-ID or have forgotten your password, please call the District IT Helpdesk
at (210) 485-0555 [Option 4].
Do NOT contact Canvas
Support as they cannot resolve BioSig-ID problems.
Academic Program SpecialistDesirae Perryman
Instructional DesignerJerryl LoweMultimedia SpecialistLia Lamm
Library (NLIB 306)Phone:(210) 486-5372 Fax:(210) 486-9181Email:firstname.lastname@example.org
1201 Kitty Hawk Rd. Universal City, Texas 78148 (210) 486-5000