Need Help Accessing Your Course?

You might need to verify your ACES ID.
Go to the ACES login page and select “How do I get a user name and password?” link on the left under the login box.

- OR -

Your password needs to be reset.
Go to the ACES login page and select the “Forgot Password?” link to reset your password. If the problem persists, contact the District IT Helpdesk at (210) 485-5555, Option 4.

The wrong semester or term may be selected.
Be sure you have selected the current term.

- OR -

If you just registered, the course may not be appearing in ACES yet.
Contact NLC’s IT Helpdesk at (210) 486-5777, or after 5 p.m., District IT Helpdesk at (210) 485-0555, Option 4.

- OR -

You are either not registered for the class or may have been dropped.
Contact Student Services, located on the NLC campus in the Student Commons (STCM-101). They can also be reached at (210) 486-5401, Option 4, or e-mailed at nlc-nlcadmin@alamo.edu.

Your online course needs to be synced.
Contact NLC’s IT Helpdesk at (210) 486-5777, or after 5 p.m., District IT Helpdesk at (210) 485-0555, Option 4.

You’ll need to disable your Internet browser’s pop-up blocker.
The preferred Internet browser to access your online courses is Mozilla Firefox which you can download for free by clicking here. Then, you'll need to adjust your Internet browser’s pop-up blocker to allow pop-ups from aces.alamo.edu. To learn how, consult the Technical Information page in the Canvas Quick Guide. 

If you are new to online learning and/or have not taken the Orientation to Online Learning mini-course …
Contact NLC’s Distance Learning Center at (210) 486-5372 or nlc-dlc@alamo.edu to register for the Orientation to Online Learning mini-course (OLRN 0001, CRN #13322 for Summer Session I,or CRN #13323 for Summer Session II, or CRN #18864 for Fall 2013). You can either complete this mini-course online or sign up for a “Face- to- Face” orientation by completing this online registration form. You’ll need to provide your Banner ID # and alamo.edu e-mail address, so have it ready!

- OR -

If you’ve taken online courses before, but this is your first time using Canvas, Alamo Colleges’ new Learning Management System (LMS) …
Consult the Canvas Quick Guide.

- OR -

If you are familiar with online courses in Canvas …
Contact your instructor and let him or her know you need clarification on how to proceed. 

The instructor has not provided access instructions.
Ask your instructor at the following class meeting for instructions, or contact him or her ahead of time and let them know.

If you can log in to Canvas, but not the publisher's site, first make sure you have  the access code that is typically bundled with the publisher's textbook.
If you need assistance with the code, send the instructor an email or call and let him or her know you need assistance.  
If you need assistance navigating this site, send the instructor an email or call and let him or her know you need assistance.

For technical support or help with Pearson's MyLabs, contact the publisher:
Instructors can call 888-433-8435, Monday – Friday, 8 a.m. - 8 p.m. EDT.
Students can call 800-677-6337, Monday – Friday, Noon - 8 p.m. EDT.
Pearson 24/7 Technical Support chat, email and a knowledge base are available at http://247pearsoned.custhelp.com.

If you are still experiencing a technical issue with ACES or logging in to your course, contact NLC’s IT Helpdesk at (210) 486-5777, or after 5 p.m., District IT Helpdesk at (210) 485-0555, Option 4.

Technical problems in Canvas may be referred to Canvas Technical Support at (210) 485-0555, Option 2.