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Welcome to ACES

Alamo Colleges Education Services is a secure portal connecting Faculty, Staff & Students to Academic Resources, Email, and other Online Resources.

Support Contacts Helpdesk (210) 485-0555 Weather Line (210) 485-0189

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Alamo Colleges' Library Information

St. Philip's College
• MLK Campus Library
• Southwest Campus Library
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ALAMO COLLEGES 

ACES AND CANVAS BROWSER CHECKLIST

The following items should be checked or completed prior to attempting to access ACES and AlamoENROLL Go FAARR and Test Prep modules. Administrator rights to the computer(s) being used will be required.

 

SUPPORTED BROWSERS

Mozilla Firefox and Google Chrome are the recommended browsers to work best when completing AlamoENROLL modules. Whichever browser you choose, we highly recommend updating to any of the following browsers.  

  • Firefox 23 and 24  
  • Google Chrome 29 and 30
  • Internet Explorer 9 and 10
  • Safari 6 and 7  

FLASH PLAYER

Make sure Flash 10 or higher is installed. To download Flash:

  • Go to www.adobe.com 
  • Go to Downloads and select Flash Player
  • Follow the instructions to install Flash Player

DISABLE POP BLOCKERS

The Go FAARR and Test Prep modules are considered “pop-ups” by whichever browser you are using. If you have a pop-up blocker enabled in that browser, the modules will not open. Make sure pop blockers are disabled.  

  • How to disable pop-up blocker in FireFox: 
  • Click on the Tools menu
  • Click on Options
  • Click on the Content tab
  • Uncheck the box next to "Block pop-up windows"
  • At the bottom of the screen click the OK button
  • How to disable pop-ups in Google Chrome: Chrome menu 
  • Click the Chrome menu on the browser toolbar.
  • Select Settings.
  • Click Show advanced settings.
  • In the "Privacy" section, click the Content settings button.
  • In the "Pop-ups" section, select "Allow all sites to show pop-ups."
  • How to disable pop-up blocker in Internet Explorer: 
  • Click the Tools menu
  • Click Pop-up Blocker
  • Click Turn off Pop-up Blocker (if it is already off it will say "Turn on Pop-up Blocker" in which case don't do ANYTHING.)
  • How to disable pop-up blocker in Safari: 
  • Click the Safari Menu
  • Click Preferences
  • In the Security Tab, uncheck Block pop-up windows

THIRD-PARTY TOOLBARS

Third-party toolbars such as Google Toolbar or Yahoo Toolbar also contain pop-up blockers and will need to be uninstalled or disabled. Toolbars normally appear at the top of your browser window.  

How to uninstall third-party add-on toolbars from Internet Explorer 

  • Click on the Start menu and click Control Panel
  • Click on Programs and Features
  • In the Programs and Features window scroll down the list and select the toolbar(s) you want to remove.
  • Click on Uninstall to start the uninstallation process
  • After the uninstall is complete, restart your browser to confirm the toolbar is removed  

How to uninstall third-party add-on toolbars from Firefox 

  • On the Firefox menu toolbar, click Tools.
  • Click Add-ons
  • Choose the name of the toolbar(s) you want to remove and click Uninstall

TRUSTED SITES IN INTERNET EXPLORER

If the security level in Internet Explorer is set to high it may need to be lowered and ACES may need to be added to the trusted sites.  

How to lower security level and add trusted site in Internet Explorer 

  1. In Internet Explorer, go to the Tools Menu
  2. Select Internet Options
  3. Click the Security Tab
  4. Select Internet icon
  5. If the Security levels for this zone are set to High, click and drag the scroll bar down to Medium-high
  6. Click Apply
  7. Click on the Trusted sites icon
  8. Click on Sites
  9. Type aces.alamo.edu and click Add
  10. Click Close
  11. Click Apply and OK

NETWORK FIREWALL SETTINGS

If accessing ACES and Alamo ENROLL Modules from another institution, please consult with your local IT Network Administrators to ensure these ports are allowed through any network firewalls. If firewalls are blocking any of the ports below, students may experience server time out errors. 

  • Port 4445 needs to be open for access to the Alamo Colleges self-service system within ACES. Self-service is used by students to look up Banner IDs, ACES Usernames, Email passwords and other personal information.
  • Port 8444 needs to be open for access to the central authentication system used by Instructure Canvas. Instructure Canvas is the learning management system which hosts Alamo Colleges’ online courses and the Go FAARR and Test Prep Modules.   

 

For further questions, please contact Alamo Colleges Support Central at 210-485-0411.