Skip to content

Welcome to ACES

Alamo Colleges Education Services is a secure portal connecting Faculty, Staff & Students to Academic Resources, Email, and other Online Resources.

Support Contacts Helpdesk (210) 485-0555 Weather Line (210) 485-0189

Vertical_Bar 

 

 
Close
 Northwest Vista College Library 
1st Floor, Redbud Learning Center (RLC)
3535 N. Ellison Dr.
San Antonio, TX 78251
(210) 486-4513 
mailto:nvc-library@alamo.edu
Mon - Fri: 8:00am - 5:00pm
        (Doors lock at 4:45pm)
Sat: CLOSED
Sun: CLOSED 
Vertical_Bar 
Click To Go to Library  
Close
Computer Lab 

Open Computer Lab Information

Juniper Hall, JH-106
3535 N. Ellison Dr.
San Antonio, TX 78251
(210) 486-4000
Hours:
Mon - Thurs 7:30am - 8:30pm
Closed Fridays during Summer 

 

 

Vertical_Bar 
Close

Computer Help Desk Specialist

Continuing Education Certificate Program Plan 

This certificate program is designed to prepare students for employment as a Help Desk Specialist, Computer Desktop Support Technician, or other computer support positions.  This program also prepares students for nationally recognized certifications:   the Microsoft Certified Desktop Support Technician (MCDST), the Microsoft Certified Information Technology Professional (MCITP), and the A+ certification.  

Semester I 

  • CPMT 1005 - IT Essentials I: PC Hardware and Software
  • ITCC 1001 - Cisco Exploration 1 - Network Fundamentals
  • ITCC 1004 - Cisco Exploration 2 - Routing Protocols and Concepts
  • ITSC 1007 - Unix Operating System I

Semester II 

  • ITMT 1002 - Windows Vista Configuration
    OR ITMT 1000
  • ITMT 2002 - Windows Server 2008 Active Directory Configuration
    OR ITMT 1040
  • ITSY 1000 - Fundamentals of Information Security

Semester III 

  • ITSC 2039 - Personal Computer Help Desk
  • ITMT 2001 - Windows Server 2008 Network Infrastructure Configuration
    OR ITMT 1050
  • ITMT 2022 - Windows Server 2008 Applications Infrastructure Configuration OR ITSC 2035

Semester IV 

  • ITSC 2086 - Internship - Computer and Information Sciences, General

 

Registration Information

Contact Information

Anthony Andrade
CE Program Manager
Phone: (210) 486-4442
Email: gandrade5@alamo.edu 

Yvonne Haynes
CE Program Manager
Phone: (210) 486-4407
Email: yhaynes@alamo.edu 

Angelica Esparza
CE Administrative Services Specialist
Phone: (210) 486-4406
Email: aesparza32@alamo.edu 

Like Us on Facebook  
Get Email Updates   Get Email Updates