STUDENTS 

Email nvc-helpdesk@alamo.edu 

Or 

Call (210) 486-4777  

Faculty and Staff ONLY 

Click on Submit Service Request link 

1. Type in UserID, same as ACES ID. 
2. Enter password (same one used to logon to computer).   If you don't know your password, please call (210) 486-4777. 

1. Plug USB drive to another available USB port
2. Reset the monitor - unplug power from monitor and hold down power button for 30 secs, plug power back in, restart monitor.
3. Plug USB drive directly to Computer and report issue to NVC Help Desk at (210) 486-4777

Check network cable to make sure it is plugged into wall port and back of computer

Make sure GoPrint icon (red half circle with black "Go") is visible on lower right hand corner by time clock

If still not printing contact nearest computer lab administrator for assistance.

Option 1: Reboot your laptop. This will reestablish your network connection to the wireless access point.
Option 2: Open up Wirless Connection Manager Program and make sure you are connected to the Guest Wireless connection

Guest Wireless system will drop connection after 10 minutes of inactivity

1. Hold down Ctrl, Alt, and Delete keys to retrieve the logon window.
2. In the User Name field type Logon ID (ex. MLH301-01)
3. In the Password field type the default password or contact Instructor for password

1. Close all applications that are currently running and shut down your system.
2. Wait a couple of minutes and then turn on your system. This will re-establish your network connection.
3. If you still do not gain connectivity, check the network cable