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 Northwest Vista College Library 
1st Floor, Redbud Learning Center (RLC)
3535 N. Ellison Dr.
San Antonio, TX 78251
(210) 486-4513 
mailto:nvc-library@alamo.edu
HOURS:
Mon - Fri: 7:30am - 4:30pm
Sat: CLOSED
Sun: CLOSED
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Computer Lab 

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Juniper Hall, JH-106
3535 N. Ellison Dr.
San Antonio, TX 78251
(210) 486-4000
Hours:
Mon - Thurs 7:30am - 8:30pm
Closed Fridays during Summer 

 

 

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Frequently Asked Questions

Hit Ctrl+F to search for keywords associated with your problem.


How do I submit a Service Request?

STUDENTS 

Email nvc-helpdesk@alamo.edu 

Or 

Call (210) 486-4777  

 

Faculty and Staff ONLY 

Click on Submit Service Request link 

  1. Type in UserID, same as ACES ID. 
  2. Enter password (same one used to logon to computer).   If you don't know your password, please call (210) 486-4777. 

My USB drive no longer work on the monitor

  1. Plug USB drive to another available USB port
  2. Reset the monitor - unplug power from monitor and hold down power button for 30 secs, plug power back in, restart monitor.
  3. Plug USB drive directly to Computer and report issue to NVC Help Desk at (210) 486-4777

Monitor is powered on, but no video

Make sure the monitor cable is connected snug to the video port on the back of monitor and computer.

Not enough memory to print.

Close some of the extra applications running on your workstation, and reboot the machine if problem persists. 

Computer will not connect to network

Check network cable to make sure it is plugged into wall port and back of computer

*network cable looks like large phone chord.

GoPrint not printing

Make sure GoPrint icon (red half circle with black "Go") is visible on lower right hand corner by time clock

If still not printing contact nearest computer lab administrator for assistance.

 

What is the S drive?

The S drive is a network drive for Student temporary file/folder storage.  It is available at every campus student station.

Machine is out of resources.

Close some of the extra applications running on your workstation, and reboot the machine if problem persists.

I lost my wireless connection, what do I need to do?

Option 1: Reboot your laptop. This will reestablish your network connection to the wireless access point.
Option 2: Open up Wirless Connection Manager Program and make sure you are connected to the Guest Wireless connection

Guest Wireless system will drop connection after 10 minutes of inactivity

How do I logon on to the computer?

  1. Hold down Ctrl, Alt, and Delete keys to retrieve the logon window.
  2. In the User Name field type Logon ID (ex. MLH301-01)
  3. In the Password field type the default password or contact Instructor for password

What do I do when I lose connectivity and can't access the Internet or my network drives?

  1. Close all applications that are currently running and shut down your system.
  2. Wait a couple of minutes and then turn on your system. This will re-establish your network connection.
  3. If you still do not gain connectivity, check the network cable

No sound

Click the speaker icon in the lower right corner of the taskbar and make sure that the mute control is not on & volume controls are set to the desired levels.

Errors when starting computer

Hold down power button on computer and wait about 10 seconds for system to shutdown.  Press button to restart.

If possible, document error and report to instructor or lab technician, if restarting does not resolve error.

Monitor is displaying distorted colors

Check the connector and cable for bent or damaged pins.

Contact Information

Phone: (210) 486-4777
Email:  nvc-helpdesk@alamo.edu 

Service Hours

Fall & Spring Semester Hours:

Monday - Friday

7:30am - 6:00pm 

Saturday and Sunday: Closed

 

 

Summer Semester Hours:

Monday - Thursday

7:00am - 7:00pm

Friday – Sunday: Closed

 

 

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Location

Manzanillo Hall (MZH) 106
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