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San Antonio TX, 78212
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News & Events

SAC Honors Bill Sinkin at Grand Opening of ‘William R. Sinkin Eco Centro’

On Tuesday, April 22nd, San Antonio College hosted a special Earth Day ceremony to officially open SAC’s newest building, the William R. Sinkin Eco Centro. Read More >

Sinkin Eco Centro Grand Opening

SAC Honors Bill Sinkin at Grand Opening of ‘William R. Sinkin Eco Centro’

On Tuesday, April 22nd, San Antonio College hosted a special Earth Day ceremony to officially open SAC’s newest building, the William R. Sinkin Eco Centro. Read More >

2014 SAC Robotics CAmp

Registration Open for Alamo Colleges 2014 Summer Robotics Camp

This summer the Alamo Colleges are offering a one-week robotics camps. Read More >

2014 Book Fiesta

SAC Student Council Holds Book Drive

The children at Maverick Elementary were excited as staff council members visited the school to deliver and read books to the classes. Read More >

2014 OSL Advisor of Year

Stanley Receives Advisor of the Year Award

The Loftin Student Center Cafeteria was decked out like the Oscars this Wednesday as the Office of Student Life recognized the top student in each organization and the advisor of the year. Read More >

2014 Fall Registration

Web Registration Begins for Fall 2014

With registration for Maymester and summer classes in full swing, it is just about time to start thinking about next year and fall 2014 registration. Read More >

Child Care

Child Care for SAC Students Available

The Early Childhood Center at San Antonio College is gearing up for the fall semester and will start accepting applications for child care. Read More >

Speech Team Nationals

SAC Speech Team Wins National Awards

SAC’s Speech Team members recently competed at the Phi Rho National Tournament in Denver and brought home some awards. Read More >

Pres Search

Presidential Search

The search for the next San Antonio College President is underway! Learn more. Read More >

Dinosaur

Spring 2014 Finals Approaching

With graduation and end of the semester quickly approaching, the the Spring 2014 Final Exam Schedule is online. Read More >

College For Kids

College For Kids Coming Soon...

SAC offers ‘College’ for elementary and middle school-aged kids during the summer. Read More >

2014-SURP-Program

Summer Research Opportunities

The SAC MESA Center has two undergraduate research programs students can participate in this summer. Read More >

Accepting EDGE Applications

SAC accepting applications for 2014 Summer EDGE Program

San Antonio College is currently accepting applications for the 2014 Summer EDGE Program. Applications will be accepted through April 28, 2014. Read More >

Chaye Pena: Working to resolve complaints, concerns

 Got a complaint? Chaye Pena  works to resolve issues 

Chaye Pena knows first-hand that the road through college is not always easy. As senior coordinator for Student and Academic Success (Student Affairs) she is at the other end of student complaints, concerns and petitions.

“I see petitions come in and I really relate to them,” she said. “I want to say ‘don’t give up.’ ”

A native of Kingsville, Pena attended Texas A&M-Kingsville where she eventually received her bachelor’s in business. But she admits it wasn’t smooth sailing.

At the end of her freshman year Pena found herself on scholastic probation.
“I liked college, but I was more interested in being an 18-year-old who didn’t have to answer to anyone.”

She took a year off and worked a full-time job. The job she landed was with the university’s TRiO office. TRiO is a set of federally-funded educational opportunity outreach programs that seek to motivate and support students from disadvantaged backgrounds, primarily low-income, first-generation students. 

Pena worked and she took a couple of classes each semester. She says it took her about seven years to get her bachelor’s degree. She immediately began graduate school at A&M-Corpus Christi where she received her MBA.

In 2009 Pena moved to San Antonio where she joined the University of Incarnate Word as an assistant director of leadership activities. Her husband, Daniel, works for Whataburger ‘s corporate offices. The couple has two daughters, Penelope, 4, and Piper, 22 months.

Since joining SAC in 2012 – first part-time, then full time in February – Pena’s duties have grown to include assisting in graduation, customer service training, and helping with the Distinguished Graduate program.

What is one of the most common complaints that come to her office? Her reply:  “Someone was rude to me.”

Pena serves as the liaison between the student and the SAC department. Employees are getting more training to deal with customer service problems.

Grade disputes, payment problems are also common and Pena says that these are handled on a case-by-case basis.
“Students want quick answers … probably because of technology. But it takes time to get the information.”

Pena says her office is like a one-stop shop for student concerns/complaints. Her goal is to make the process better, but she does admit that many students don’t know there is a process. Complaint/concern forms and petitions can be found on the Student Affairs web page, www.alamo.edu/sac/StudentAffairs/

One of Pena’s innovations is the Student Affairs Superhero award, which she based on UTSA’s ‘Thank You Rowdy’ award. It is a way for employees of Student Services departments to give each other a pat on the back for exceptional customer service.

We wrapped up the interview with questions to Pena like those posed by Vanity Fair magazine (which are, in turn, taken from the Proust questionnaire):

What is your idea of perfect happiness?
An afternoon that involves a nap!

Who is your favorite hero of fiction?

Robin (from Batman & Robin) “he doesn’t get enough credit…”

What is the trait you most deplore in other people?

Disloyalty.

What is the trait you most deplore in yourself?
I’m not outspoken and I worry too much about what other people think.

Which living person do you most admire?
My 4-year-old. “I admire her strength.”

--SAC--
 

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