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San Antonio TX, 78212
(210) 486-0554
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News & Events

Tino & Millie Duran Welcome Center Opens

The Tino & Millie Duran Welcome Center gives San Antonio College a new “front door” on North Main Avenue. Read More >

Welcome Center

Tino & Millie Duran Welcome Center Opens

The Tino & Millie Duran Welcome Center gives San Antonio College a new “front door” on North Main Avenue. Read More >

Graduation15

Being SAC Proud

San Antonio College hosted its annual Commencement Ceremony at the Freeman Coliseum on Saturday where a record 1,009 students crossed the stage to ceremonially receive a diploma, certificate or associate degree. Read More >

Faculty Charrette

SAC Faculty 'Charrette'

On Friday, May 1, the Office of Academic Success hosted a faculty ‘charrette’ with some 120 members of the faculty, student services personnel, and administrators. Read More >

Empowerment Center_Featured

SWANS Wins NACADA Award

Dr. Helen Vera, Director of the Department of Services for Women & Non-Traditional Students (SWANS), and her staff have been recognized by the National Academic Advising Association (NACADA) with an Outstanding Advising Program Award. Read More >

Monarch

Sinkin Eco Centro Awarded Mini-Grant

The William R. Sinkin Eco Centro at San Antonio College has been awarded a $200 mini-grant from the Native Plant Society of Texas (NPSOT). Read More >

ECS

Child Care Available for SAC Students

The Early Childhood Center at San Antonio College has child care openings for the Summer 2015 and Fall 2015 semesters and is currently accepting applications. Read More >

STEM Academy

Scobee Education Center to Host STEM Academy

The Scobee Education Center at San Antonio College will take teachers on a real-life space adventure with a pair of professional development workshops this summer. Read More >

Getting to Know Dr. Blackwood

Getting to Know Our New VP

To introduce the newest member of the SAC family, the PR Team did a quick 10-question interview with Dr. Jothany Blackwood, the Vice President for Academic Success. Read More >

Service Awards - 40 Years

SAC Celebrates Service Awards

San Antonio College honored 38 employees for their years of service in a special celebration on Friday, March 6. Read More >

EDGE

EDGE Program Accepting Applications

The San Antonio College Early Development of General Engineering (EDGE) program is currently accepting applications for Summer 2015. Read More >

ASL_Featured

Interpreter Training Program Awarded

The San Antonio College Interpreter Training Program has been named a Sorenson Video Relay Service (SVRS) Excellence and Innovation in Interpreter Education Award. Read More >

Chaye Pena: Working to resolve complaints, concerns

 Got a complaint? Chaye Pena  works to resolve issues 

Chaye Pena knows first-hand that the road through college is not always easy. As senior coordinator for Student and Academic Success (Student Affairs) she is at the other end of student complaints, concerns and petitions.

“I see petitions come in and I really relate to them,” she said. “I want to say ‘don’t give up.’ ”

A native of Kingsville, Pena attended Texas A&M-Kingsville where she eventually received her bachelor’s in business. But she admits it wasn’t smooth sailing.

At the end of her freshman year Pena found herself on scholastic probation.
“I liked college, but I was more interested in being an 18-year-old who didn’t have to answer to anyone.”

She took a year off and worked a full-time job. The job she landed was with the university’s TRiO office. TRiO is a set of federally-funded educational opportunity outreach programs that seek to motivate and support students from disadvantaged backgrounds, primarily low-income, first-generation students. 

Pena worked and she took a couple of classes each semester. She says it took her about seven years to get her bachelor’s degree. She immediately began graduate school at A&M-Corpus Christi where she received her MBA.

In 2009 Pena moved to San Antonio where she joined the University of Incarnate Word as an assistant director of leadership activities. Her husband, Daniel, works for Whataburger ‘s corporate offices. The couple has two daughters, Penelope, 4, and Piper, 22 months.

Since joining SAC in 2012 – first part-time, then full time in February – Pena’s duties have grown to include assisting in graduation, customer service training, and helping with the Distinguished Graduate program.

What is one of the most common complaints that come to her office? Her reply:  “Someone was rude to me.”

Pena serves as the liaison between the student and the SAC department. Employees are getting more training to deal with customer service problems.

Grade disputes, payment problems are also common and Pena says that these are handled on a case-by-case basis.
“Students want quick answers … probably because of technology. But it takes time to get the information.”

Pena says her office is like a one-stop shop for student concerns/complaints. Her goal is to make the process better, but she does admit that many students don’t know there is a process. Complaint/concern forms and petitions can be found on the Student Affairs web page, www.alamo.edu/sac/StudentAffairs/

One of Pena’s innovations is the Student Affairs Superhero award, which she based on UTSA’s ‘Thank You Rowdy’ award. It is a way for employees of Student Services departments to give each other a pat on the back for exceptional customer service.

We wrapped up the interview with questions to Pena like those posed by Vanity Fair magazine (which are, in turn, taken from the Proust questionnaire):

What is your idea of perfect happiness?
An afternoon that involves a nap!

Who is your favorite hero of fiction?

Robin (from Batman & Robin) “he doesn’t get enough credit…”

What is the trait you most deplore in other people?

Disloyalty.

What is the trait you most deplore in yourself?
I’m not outspoken and I worry too much about what other people think.

Which living person do you most admire?
My 4-year-old. “I admire her strength.”

--SAC--
 

latest
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  • Welcome Center

    Tino & Millie Duran Welcome Center Opens

    The Tino & Millie Duran Welcome Center gives San Antonio College a new “front door” on North Main Avenue. Read More >
  • Graduation15

    Being SAC Proud

    San Antonio College hosted its annual Commencement Ceremony at the Freeman Coliseum on Saturday where a record 1,009 students crossed the stage to ceremonially receive a diploma, certificate or associate degree. Read More >
  • Faculty Charrette

    SAC Faculty 'Charrette'

    On Friday, May 1, the Office of Academic Success hosted a faculty ‘charrette’ with some 120 members of the faculty, student services personnel, and administrators. Read More >
  • Empowerment Center_List

    SWANS Wins NACADA Award

    Dr. Helen Vera, Director of the Department of Services for Women & Non-Traditional Students (SWANS), and her staff have been recognized by the National Academic Advising Association (NACADA) with an Outstanding Advising Program Award. Read More >
  • Monarch

    Sinkin Eco Centro Awarded Mini-Grant

    The William R. Sinkin Eco Centro at San Antonio College has been awarded a $200 mini-grant from the Native Plant Society of Texas (NPSOT). Read More >