"Our Mission is to provide the San Antonio College Community with reliable and secure information technology infrastructure and services."
-OTS Staff


Vision / Goals / Values

Vision

Our Vision is to be recognized for Excellence in Information Technology and Services

Goals

  • Ensure team professionalism and skilled workforce to improve overall service quality and visibility.
  • Sustain the highest level of information security through best practices, processes and procedures.
  • Cultivate a team-oriented mindset and synergy between OTS and other departments to leverage resources and opportunities.
  • Promote a technologically rich environment that includes necessary resources, standards, policies and procedures.


Our staff commit to these institutional values to guide our decision making and behaviors:

San Antonio College Values:

  • Integrity
    • Appropriate stewardship of information resources.
    • Act with high ethical standards and professional standards.
    • Disciplined Thought; Disciplined Action.
    • Plan and manage responsibly within the constraints of institutional capacity.
  • Accountability
    • Honor commitments.
    • Ensure quality and consistency of information delivery.
    • Accept accountability for individual performance.
    • Fiscal and System Access Responsibility.
  • Community
    • Work together in a collegial way across disciplines.
    • Recognize each other as important contributors to the success of our institution.
    • Foster mutual trust, team spirit and shared responsibility.
    • Accept interdependencies and promote partnerships.
    • Know everyone has an inherent value and worth in the culture of San Antonio College.
  • Communication
    • Encourage open and honest communications.
    • Treat each other with respect and dignity.
    • Accept diversity and cultural differences.
    • Build enduring relationships by understanding and anticipating client needs.
  • Academic Freedom
    • Support the freedom to teach and freedom to learn.
    • Preserve and enhance academic freedom.

In addition, our staff will advocate the following department specific values to further the Mission of Our Institution.
  • Service
    • Be attentive to the evolving needs of our clients.
    • Commit to quality in all aspects of IT services and functions.
    • Achieve superior efficiencies through excellent customer services and competent staff.

  • Security
    • Ensure software, hardware and network security based on established standards.
    • Implement audit control, change management, testing and quality control procedures.
    • Protect computing and information assets to comply with legal and regulatory requirements.