Projects Table
Project Title
*Project Type
Audience Status
Estimated Start
Estimated Completion
VoIP Roll Out
CIP
SAC Employees
Completed
-
March 2009
Web Content Management System
CIP
SAC Employees
In Progress
December 2008
May 2010
"Track-IT" Implementation
Incident Management
OP

IT Staff
Round Table
Self Service

Completed
In Progress
Completed

March 2009
June 2009
September 2009

May 2009
March 2010
January 2010

Helpdesk- Call Center
OP
Technical Support Staff
Completed
January 2009
February 2009
Network Security-Updates
OP
SAC Employees
In Progress
February 2009
December 2009
Category 5E Wiring Upgrade
CIP
SAC Employees
Completed
October 2008
March 2009
Service Knowledgebase
OP
Technical Support Staff/ Employees
In Progress
March 2009
Decembe 2009
IT Service Catalog
OP
SAC Employees
Not Started
May 2009
TBD
Office 2007 Deployment
OP
SAC Employees
In Progress
January 2008
August 2009
Office Communicator Deployment
OP
SAC Employees
In Progress
August 2009
October 2009
IT Website Redesign
OP

SAC Employees

SAC Students

Completed
January 2009
July 2009
IT Asset Database-Reconciliation
OP
SAC Employees
Not Started
April 2009
August 2010
Desktop Replacement Plan - Staff
OP
Staff
Not Started
July 2009
October 2009
Master Software Catalog
OP
SAC Employees
In Progress
February 2009
August 2009
Faculty Workstation Rollout
OP
SAC Faculty
Completed
March 2009
April 2009
On Board Facility
New Hire/New Student IT Services
OP

SAC Employees

SAC Students

In Progress
April 2009
July 2009
Symantec Endpoint Implementation
OP

SAC Employees

SAC Students

Completed
March 2009
May 2009
Client Desktop Management Tools
OP

SAC Employees

SAC Students

In Progress
March 2009
December 2009
Network Monitoring System
CIP

SAC Employees

SAC Students

Complete
June 2008
August 2009
* CIP=Capital Improvement Program, OP=Operational (Department) Project