The helpdesk is the best first point of contact for all technology support issues.
Having Technical Problems? We can help! Contact our San Antonio College OTS Help Desk:

Phone: 210-486-0777.
Email: sac-helpdesk@alamo.edu

Hours of Operation: Monday – Friday: 8:00 a.m. – 5:00 p.m.
After Hours? Call the Alamo Colleges ITS Helpdesk at 210-485-0555 and leave a message. The helpdesk will respond within one business day.
Alamo Colleges ITS Helpdesk Operational Hours:
Mon. - Fri. 7:30 - 12 Midnight
Sat. 8am - 5pm
Sun. 12 noon - 12 Midnight

Online registration service is available to our students. You can enroll, build class schedules, add or drop courses, view grades and transcripts, conduct audits on your degree and pay online at the following website:
Student Registration and Enrollment Services

PALS (Personalized Access to Learning Services) is your San Antonio College portal. A PALS portal account is automatically created when you apply to our college or when your information is updated on our Student Registration System. It provides access to college announcements, personal announcements and the college events calendar. PALS web services provide access to your class information, instructor information, degree audits, grades and registration information. The PALS system also generates your institution eMail address.

Usernames are created by the following convention: the first letter of your first name, followed by your last name. If more than one student has the same username, a number is appended at the end of the username to make it unique.

A user’s Initial Password is the first two characters of their last name IN UPPER CASE followed by the last six digits of their social security number.

EXAMPLE:
John Doe
SSN: 123987654
John Doe's Password: DO987654

A users email address follows the same naming convention as the username, followed by @alamo.edu. John Doe’s email address would be jdoe@alamo.edu. Users are allowed to have up to 250MB of emails on the SAC servers. This includes all messages and attachments in the “in box” and associated folders, “Sent Items” folder and “Deleted Items” folders.

To verify your PALS account, go to http://sacportal.alamo.edu and click on the “ Click Here to obtain your PALS login User Name” link on the left navigation bar and follow the onscreen prompts. If you are not assigned a PALS ID, contact Support Central Helpdesk at 485-0555 for technical assistance.

Off-site access to email is available if you have an Internet Service Provider. To check your email from an off-site location, access the SAC PALS Portal at http://sacportal.alamo.edu and select the email icon at the top right corner of the screen. For technical assistance, contact Support Central at 485-0555 or send an email to helpdesk@alamo.edu.

If you forget your password, you can access the self-service component to reset your PALS password at http://sacportal.alamo.edu/.

Blackboard Vista is Alamo Colleges learning management solution that provides students an online gateway to distance education courses. At the time of registration, you are encouraged to consult faculty and verify if your course is taught using the Blackboard Vista environment. Blackboard Vista is a tool that allows you to communicate with your instructor and other students online. For more information, access the Blackboard Vista site and select the “STUDENT” link.

Additional, online course information is also available at the SAC Online web site.

San Antonio College Internet Skills Center is located at the Moody Learning Center, Room 400B. The center provides instructional modules for students who are taking online courses.

Wireless services are available at many locations at the San Antonio College. Alamo Colleges use the IEEE 802.11b/g wireless network standard to allow users to connect to the network from wireless access zones. See WIRELESS FAQ for more information. There is no charge to access our wireless network connections at the College.

The San Antonio College website is a great source of information for San Antonio College news, College events, College calendar, Administrative and Academic information:

There are specific rules in place for the use of technology on campus. Access the web page below to browse through our Acceptable Use Policy: