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Welcome to ACES

Alamo Colleges Education Services is a secure portal connecting Faculty, Staff & Students to Academic Resources, Email, and other Online Resources.

Support Contacts: Helpdesk: 210-485-0555 | Weather Line: 210-485-0189

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For additional information, visit the Student Logins page.

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St. Philip's College Library 

MLK Campus: (210) 486-2330
Location: Center for Learning Resources (CLR)

SWC Campus: (210) 486-7023
Location: Building 1-C123

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Distance Learning Frequently Asked Questions (FAQs)

How do I register for Online classes? 
You will register the same way on-campus students do. Start by going to http://www.alamo.edu/spc/first-time-students/ 

How do I access my courses?
Login to ACES and click the “My Courses” tab on the upper left hand side. Be sure you are in the current term. Locate your course and click the courses name. Your course will open up in Canvas or Blackboard Vista. 

When will I be able to log in to my online class?
It depends on the instructors. The instructor may have the course available one week prior to school or they may have the courses available on the first day of class.

Can I earn a degree and/or certificate online? 
Yes. Go to the Center for Distance Learning web site for a list of degrees and certificate at http://www.alamo.edu/spc/online-degrees-certificates/ or contact us at 210-486-2239.

What are the system requirements for my computer? 
Check the system requirements here. MAC users should be prepared to run the Parallels or VMWare desktop and a Windows OS if you elect to use a MAC system.  
Canvas runs on any computer (Mac or PC) and any browser but runs best on the Modilla Firefox brower. Check your plugins with http://www.mozilla.org/en-US/plugincheck/ (Courtesy of Firefox).   You may want to update Adobe Flash, Adobe Reader and Java. Also, disable the pop-up blocker for http://aces.alamo.edu.  Because Canvas was built using web standards, Canvas runs on Windows, Mac, Linux, iOS, & Android or any other device with a modern web browser.  

 How do I resolve technical issues? 
Call 485-0555 (Option 1 for ACES)  (Option 2 for Canvas issues) and (Option 4 for an Alamo College agent)   

Do I need a username and password? 
Yes. Username and Password are required to access ACES. ACES is a secure portal that provides students, staff, and faculty  access to various applications using a single sign-on. As an ACES user, you will have access to register for classes, financial aid information, email, library resources, and online courses. ACES will also provide you with the latest information of events and important news taking place within your college.

How do I get a user name and password? 
Go to https://phoenixss.alamo.edu:4445/PROD/ACCDG_LuminisID.P_PromptPerson 

My username and password are not working, who do I contact? 
Contact the St. Philip’s College Helpdesk at 210-486-2777 or District at 210-485-0555 (Option 1).

I forgot my password, can I reset it?
Yes,  Go to  https://aces.alamo.edu/cp/home/displaylogin and click on "Forgot Password" under the Login box or you may contact the St. Philip’s College Helpdesk at 210-486-2777 (Option 1).

I am having issues with ACES, who do I contact? 
Contact the St. Philip’s College Helpdesk at 210-486-2777 or District at 210-485-0555 (Option 1).

How do I know if I am ready for online courses?
St. Philip’s College provides SmarterMeasure to help you understand your strengths and weaknesses as you prepare to learn online. SmarterMeasure is a tool to help you succeed! Your scores will not keep you from taking online classes, nor will your scores affect your grade. To get started go to the Center for Distance Learning web site at http://www.alamo.edu/spc/student-online-resources/  

 If I need a tutor or help with a problem after hours. Who do I contact? 
St. Philip’s College provides Smarthinking a 24/7 online tutoring service. To access Smarthinking login to ACES, select the “My Courses” tab and then click the “Smarthinking – Online Tutoring” link. https://aces.alamo.edu/cp/home/displaylogin 

 How do I communicate with my instructor?
Messages: Students and instructors both have an internal message system that allows the exchange of communication within the course itself. Discussion Topics: Using the online Discussion Topics tool, you can track topical discussions or respond to questions posed by your instructor or classmates. Refer to the class syllabus to define the communication preference of your instructor.  

Will I be able to interact with my classmates?
Yes. Students are able to interact with their classmates and instructors. Online classes encourage communication through discussion, video conferencing, multimedia feedback and small class groups. Students participate in flexible discussions, allowing them to ask questions and receive constructive feedback.

 What about tests? 
The instructor for your course will decide whether you will take a test online or attend a test session at the campus.

What are the online classes like, and how do I participate?
The online classes have the same information as on-campus classes. Online students communicate and ask questions using interactive online discussion forums, e-mail, and phone. Online classes are flexible and work with your schedule. Assignments have specific deadlines.  You should access your class two to three times a week.   

 Are Distance Learning classes self-paced?
While flexibly scheduled, Distance Learning classes are not self-paced; they run on the same semester schedule as on-campus classes, and have deadlines for completing assignments and exams.

 What are the benefits of taking an online class?
Since you are in charge of your schedule, you can do the work at home or in any place you enjoy learning and at any time of the day. You can avoid driving to the campus and having to find a parking space. Online classes are perfect for students with irregular schedules who need more flexibility with time and location in order to complete their degree.

How is an online class different than attending a traditional class?
An online class differs from a classroom environment because you will choose the time and place for learning.  An online provides for independent learning. Since the course is over the Internet, you will be spending a lot of time in front of the computer reading and writing. You will also be required to participate in online discussions.

Is there a disadvantage to Distance Learning?
Distance Learning is not for everyone. All Distance Learning courses require a higher level of self-motivation and self-discipline. Distance Learning also requires the ability to read and write independently. Much of the content is presented in written form.

 Is an online class easier than going to a class?
No. Online classes require a different learning environment, but your online class will have the same rigor as a regular face to face class. If you have never taken an online course, be prepared to spend more time in doing course activities as you get used to a new environment and learn how to use the Internet tools your instructor might require of you.

 Are there different fees for online courses?
No, the fees are the same.