COVID-19 FAQs

A printable PDF of all FAQs is provided here.

General Questions

Are classes cancelled at all of the Alamo Colleges District colleges?

All classes are cancelled March 16-20 as faculty and staff prepare to transition to working, teaching and learning remotely. Remote teaching and learning will begin Monday, March 23, so that students can continue their classes. We encourage students to monitor their alamo.edu email as well as www.alamo.edu/coronavirus for additional information.

How long will these changes be in place? Will this be for the remainder of the semester?

To continue safety protocols, the Alamo Colleges District will continue remote teaching, remote learning and remote working through the end of the Spring 2020 16-week term (May 16, 2020).

We will continue to monitor the COVID-19 situation, and, if circumstances regarding health and safety change, we will review the possibility of extending our remote operations or slowly transitioning remote workers to on-site work while student learning remains remote.

When will students be able to return to campus?

For the next two weeks, beginning March 23, students should not return to campuses for classes, and will be instructed on how to continue classes and receive support remotely. Decisions regarding classes beyond that time will be made as appropriate.

Will this affect commencement?

All five colleges in the Alamo Colleges District will be postponing their spring commencement ceremonies until December. Conferring of degrees and certificates WILL NOT be affected by the commencement ceremony postponement. Degrees and certificates will be awarded to students who have satisfactorily completed all requirements of their respective degrees and/or certificates. The colleges will provide a special recognition of graduates in May. Students should contact their assigned certified advisor for additional information related to completing requirements for their degrees and/or certificates.

How are the Alamo Colleges sharing updates with students?

All information will be shared online at alamo.edu/coronavirus. Additionally, we encourage students to monitor alamo.edu emails for news announcements and updates.

What does remote learning mean?

Remote learning occurs when the learner and instructor cannot meet in a traditional classroom setting. It can include learning using the internet, phone conference or correspondence.  Your instructor will share more about how your class will meet and assist with necessary accommodations.

Remote Learning & Teaching Questions

What does remote learning mean?

Remote learning occurs when the learner and instructor cannot meet in a traditional classroom setting. It can include learning using the internet, phone conference or correspondence.  Your instructor will share more about how your class will meet and assist with necessary accommodations.

How are the district and the colleges going to prepare the students to transition for working and learning remotely?

Faculty are using the extended Spring Break to train to teach and provide resources remotely.  Specific communications will be shared with students, by their instructor to help ensure a seamless transition for success in their coursework.

Will students have to make up this extra week of Spring Break at the end of the semester?

The academic calendar is being reviewed and we will provide an update when it is finalized.

How long will these changes be in place? Will this be for the remainder of the semester?

To continue safety protocols, the Alamo Colleges District will continue remote teaching, remote learning and remote working through the end of the Spring 2020 16-week term (May 16, 2020).

We will continue to monitor the COVID-19 situation, and, if circumstances regarding health and safety change, we will review the possibility of extending our remote operations or slowly transitioning remote workers to on-site work while student learning remains remote.

How will Flex classes operate since they are already accelerated?

A Flex class should still be able to operate remotely. We recommend students monitor their alamo.edu email for communications from their instructor.

Will faculty and staff still be working on the college campuses?

Alamo Colleges District employees will be working modified schedules the week of March 16-20, which may include working on campus. Employee specific information has been shared via alamo.edu email.

Will lab classes or hands-on classes still take place?

We are working with the faculty directly to ensure a seamless transition for students to continue to achieve success in their coursework.

Does this apply to CTTC in New Braunfels or other satellite locations?

Yes. It currently applies to all of the Alamo Colleges District's locations, including campuses and off-site centers.

What if students are required to attend clinicals, or are participating in apprenticeships or internships?

Students in these categories should contact their instructor or clinical coordinator for information.

How does this affect classes for students who attend Early College High School?

Any Early College High School cancellation information will come from your Early College High School contact directly.

If a student does not have a laptop or access to a laptop, what should the student do?

Leadership and faculty are working to make other means of access available for students without computer access. Please check with your instructor and check emails on your alamo.edu account.

What if I don’t have a laptop or computer? Will there be an alternative method of instruction provided?

We are working on a plan that includes providing some students loaner equipment. We will have more information on that plan in the upcoming days, but the demand for computers is very high across the country so securing inventory will take time.

Will students still be able to see their advisors?

Advisors will not be available in person but will be available remotely soon.  Your advisor will reach out to reschedule any appointments missed over the extended spring break.

Is parking lot Wi-Fi at the colleges limited to students of the Alamo Colleges?

The WiFI is available for Alamo Colleges students, faculty and staff.

Will this affect commencement?

All five colleges in the Alamo Colleges District will be postponing their spring commencement ceremonies until December. Conferring of degrees and certificates WILL NOT be affected by the commencement ceremony postponement. Degrees and certificates will be awarded to students who have satisfactorily completed all requirements of their respective degrees and/or certificates. The colleges will provide a special recognition of graduates in May. Students should contact their assigned certified advisor for additional information related to completing requirements for their degrees and/or certificates.

Financial Aid Questions

Important updates are posted regularly on the Financial Aid Page.

I am a work study student. Will I still be able to work?

Federal Work-Study students are not required to work. Work-Study students will be paid through the end of the semester for all hours missed - even if no timesheet is submitted.

If you have direct deposit, your pay will arrive as normal. If you pick up a physical check, your paycheck will be mailed to you using the address on file in ACES.

UPDATE April 1, 2020 - Help for Work-Study Students

Nothing is more important to the Alamo Colleges District than the success and welfare of our students. We know that work-study students may have unexpected expenses and challenges related to COVID-19.

To help them meet financial needs, we will be disbursing all their remaining work-study pay, that they would have received over the next four pay periods, in one check on April 16.

This will be the last work-study payroll check for this spring. We hope that this will ease the burden on our work-study students during this unprecedented situation.

View Latest Work-Study Student Updates

 

How will the colleges being closed affect student loans?

Currently, all financial aid disbursements or refunds due will go out as scheduled. Updates and information can be found at alamo.edu/admission--aid/paying-for-college/financial-aid