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Welcome to ACES

Alamo Colleges Education Services is a secure portal connecting Faculty, Staff & Students to Academic Resources, Email, and other Online Resources.

Support Contacts Helpdesk (210) 485-0555 Weather Line (210) 485-0189

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Alamo Colleges' Library Information

St. Philip's College
• MLK Campus Library
• Southwest Campus Library
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Client Services, a unit of Alamo Colleges ITS, includes the Helpdesk (Support Central), On-Site Technicians, Client Support Specialist, and Multimedia Specialist.

The goal of Client Services:

  • To provide the highest quality computer, network, and telecommunications support to employees, staff and students of the Alamo Colleges.
  • To foster a stable, service-oriented technology support environment through professional training and client-centered service.

The Client Services goals align with those of Alamo Colleges ITS to support the Alamo Colleges Mission and Strategies.

Client Support Specialist

  • Develop and provide training of eLearning systems and other district-supported software for Alamo Colleges faculty and staff
  • Provide Tier 2 support for eLearning systems/software
  • Maintain and provide technical support for the AITC

 

Multimedia Specialist

  • Maintain the comprehensive Internet and Intranet Library Web sites
  • Ensure compliance with applicable policies on Web site usage, security, and standards
  • Assist in the implementation and administration of online programs and Web services
  • Deploy, configure, and provide training of Web authoring tools and other software to Library staff while explaining and practicing Section 508 compliance standards

 

On-Site Technicians

  • Troubleshoot, maintain, and repair desktop computers (both hardware and software)
  • Deploy operating systems and software in an enterprise environment
  • Troubleshoot and maintain network connectivity

ITS Services

811 W. Houston St.
San Antonio, Texas 78207 
Phone: 210-485-0400
Division Fax: 210-485-0501


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For Tech Support:

Phone: 210-485-0555 Option 4
Out of Town Students:
Call 866-493-3947 (toll free number) Email: helpdesk@alamo.edu

Normal Operating Hours
Mon - Fri: 8:00 am - 12:00 am
Sat: 9:00 am - 9:00 pm
Sun: 12:00 pm - 12:00 am

* We will be closed from Friday through Sunday in observance of the Easter Holiday.