San Antonio College acknowledges the possibility that incidents may occur outside the academic setting that might result in a student feeling he/she is the object of unjust treatment by a college official. This concern could include misconduct or a condition the student believes to be unfair, inequitable, discriminatory, or a hindrance to the student’s educational progress. This policy does not apply to decisions regarding financial aid eligibility, student disciplinary actions, or those pertaining to academic matters.
Non-Academic Grievance Process
Students are encouraged to use the Non-Academic Grievance Procedure only where there is clear and convincing evidence that a college official has treated the student unfairly through forms of discrimination, abuse and/or harassment. Prior to initiating a formal grievance, the student should make a reasonable effort to resolve the problem with the person, or supervisor of the program, against whom the complaint is being made. This should occur as soon as possible following the protested circumstance.
1. Within 5 workings of the informal attempt at resolution, a signed and dated written complaint should be made by submitting the Student Non-Academic Grievance Form to the Student Conduct and Title IX Office. The complaint will be forwarded to the immediate supervisor of the person or program against whom the complaint is being made.
2. Upon receipt of the written grievance, the supervisor will review the document and meet with any or all of the parties cited in the grievance. The supervisor will render a decision within 10 working days.
3. If either the student or college official is not satisfied with the decision and wishes to appeal, he/she must do so by submitting a written appeal to the Student Conduct and Title IX Office within 5 working days. In addition to a copy of the original grievance and supervisor’s decision, the student or employee must provide a brief statement justifying the appeal. Upon receipt of the written appeal, the Student Conduct and Title IX Office will forward the appeal to the second level supervisor who will review all documentation and meet with all parties involved. The second level supervisor will affirm or deny the grievance within 10 working days.
4. If either the student or college official is dissatisfied with the decision of the second level supervisor, he/she has 10 working days to request the decision be reviewed by the Vice President for Student Success or Director of Student Conduct (designee). In addition to a copy of all information provided to the second level supervisor, the student or college official must provide a brief statement justifying the additional appeal.
5. The decision of the Vice President for Student Success is final.
Review Non-Academic Grievance FAQs here.
Non-Academic Grievance Policy: F.4.7 (Policy) Non-Academic Grievances
Non-Academic Grievance Procedure: F.4.7.1 (Procedure) Non-Academic Grievances