Remote Learning and Student Services

Northwest Vista College is committed to doing everything possible to ease your transition from on-site classes to remote learning. The resources below will assist you as you continue your academic journey online this semester.

COVID-19 Incident Reports

COVID-19 Incident Report Process Update

Click Here for the COVID-19 Incident Report Form

REPORT EACH and EVERY potential exposure, confirmed exposure, positive test result, and onset of COVID-19 symptoms is IMMEDIATELY, whether the affected person (individual who has been exposed to COVID-19, tested positive for COVID-19, or is exhibiting COVID-19 symptoms) has been onsite at NVC or is working/learning remotely. Reports need to be submitted for employees working onsite or remotely, students learning onsite or remotely, vendors onsite within the past two weeks, and community members or others onsite within the past two weeks.

ANYONE can submit a report. It is preferable for the affected person to submit a report, but anyone can submit a report regarding an affected person. The MOST IMPORTANT thing is that a report is submitted IMMEDIATELY.

It is CRITICAL that a report is made whether the affected person has been onsite or remote (vendors, community members, or others onsite within the past two weeks) for several reasons.

  • Access requests and access lists are reviewed before submission to verify that no one on the list is an affected person.
  • Reports involving individuals who have been onsite trigger several follow-up actions, including close contact identification, disinfection of physical spaces, Risk Management follow-up, quarantine timeframes, access schedules, notifications, etc.
  • Reports involving individuals who have not been onsite trigger several follow-up actions, including Risk Management follow-up, quarantine timeframes, access schedules, notifications, etc.



  • Employees should stay home, notify their supervisor, and RESPOND to any phone calls or messages from Garvin Dansby, NVC coordinator of College Risk Management, the NVC Risk Management team, and Alamo Colleges District Enterprise Risk Management.
  • Students should stay home, notify their instructor, and RESPOND to any phone calls or messages from Garvin Dansby, NVC coordinator of College Risk Management, NVC Risk Management team, and Alamo Colleges District Enterprise Risk Management.
  • Employees working onsite and students attending classes onsite – DO NOT come to campus until officially released to do so by Risk Management.

RESPOND to all requests for follow-up information from Risk Management.

Contact Garvin Dansby, Coordinator of College Risk Management, for questions at

Click Here for SPRING 2021 SEMESTER PLAN

Northwest Vista College and the Alamo Colleges District is now enrolling and registering students for Spring 2021 sessions.

Out of an abundance of caution, Northwest Vista College and the entire Alamo Colleges District have made some temporary changes to the way we provide instruction and operate in light of the concerns related to the coronavirus. As such, all Spring 2021 sessions will be delivered mostly through remote teaching and learning; some courses may be face-to-face in a limited capacity.

Click Here for Spring 2021 Semester Plan

What is remote learning?
Remote learning occurs when the learner and instructor cannot meet in a traditional classroom setting. Although it takes place online, remote learning is different from online learning. Remote learning strives to re-create the classroom environment as the student learns through the computer. This means the student logs in to the virtual classroom environment at scheduled times to view lectures or participate in group learning activities.

Student with Computer
Begin your educational journey at Northwest Vista College.

Whether you're new to college, transferring, or interested in taking a course, our team is available to help all incoming students through the enrollment process.

Vista Central:
Welcome & Admissions Center

Vista Central: Welcome Center



Remote "walk-in" sessions

Online Walk-in sessions are available to all incoming prospective students for enrollment assistance to discuss applying, transferring, review admissions status, New Student Orientation sign-up and more. Connect with our Virtual Welcome Center (powered by Zoom) to speak to one of our Enrollment Coaches. Click the button below during our hours of operation to be directed to our virtual waiting room, and someone will assist you shortly.

Hours for online walk in sessions:

  • Monday-Thursday 8:30 am – 6:30 pm
  • Friday 8:30 am – 4:30 pm
  • Saturdays (January 9th, 16th, 23rd, & 30th) 9:00 am – 12:30 pm

Join a Remote "walk in" Session




  Spring 16 Week Spring Flex I Spring Start Two Spring Flex II
Application Deadline January 4, 2021 January 4, 2021 January 19, 2021 March 1, 2021
Registration deadline January 12, 2021 January 12, 2021 January 26, 2021 March 16, 2021
Classes begin January 19, 2021 January 19, 2021 February 1, 2021 March 22, 2021
Classes end May 15, 2021 March 20, 2021 May 15, 2021 May 15, 2021

View complete Spring 2021 Registration/Payment Calendar

For a list of student resources for remote teaching and learning, visit

For more information about the Alamo College’s District’s response to the coronavirus, please visit If you have any questions related to the coronavirus, visit the FAQ page or email 


Emergency Student Aid

Federal CARES Act Funding is available to students in need of different kinds of aid, including financial relief, food assistance, and more. Learn more about what's available and how to apply on the following page:

Student Emergency Aid and CARES Act Information

Notice: All Face to Face Classes Taught via Zoom
All Face to Face classes will be taught via Zoom on the same day and time as normally scheduled.

Alamo Colleges District campuses and buildings are closed to students until the end of the Spring 2020 16-week term (May 16, 2020).

Laptop Loaners and Hotspots Available for Students

760x427-LaptopCheckout.jpgCurrent Northwest Vista College students who are registered for college courses may qualify for free loaner laptops and hotspots.

To qualify for a loaner laptop, students need to meet the following criteria:

  • Be currently enrolled or have registered for summer or fall term


To qualify for a mobile hotspot, students need to:

  • Be currently enrolled or have registered for summer or fall term
  • Have NO access to high speed internet


Please fill out the form below first!

Please fill out the following form and wait to receive notification from Information Technology. An appointment will be set up for technology pick up. Please allow 2 - 3 business days for your request to be processed.

The following form must be filled out BEFORE a laptop loaner or hotspot is granted: 

Click Here for the Device Checkout Form

Please don't come to the college until you hear back with approval.

Rules and requirements:

  • First come, first serve
  • Only 1 device per student
  • Only 1 student will be allowed into building, at a time
  • Student ID required

You can reach our NVC IT Help Desk line at: (210) 486-4777. 

Low Cost Internet Information

Affordable internet solutions are available.

Programs are available to bridge the digital divide by providing students and employees low-cost internet service.

Click Here for Low Cost Internet Information



Notes About Registration

Due to our current remote status, ALL Advising Appointments will be conducted remotely via Video Conferencing or Phone at this time.

Please log into ACES and schedule an appointment through NAVIGATE! Also, visit for updated information!

For assistance with Registration Holds, contact the Records Office at 210-21-ALAMO (210-212-5266) or via email at

New and Prospective Students, registration support is offered via online meetings – see the Admissions and Enrollment section below for more information.

Current Students, contact your assigned advisor for advising assistance – see the Advising section below for more information assistance. 


Admissions and Enrollment

For appointments and other questions call 210-21 ALAMO (210-212-5266) or email:

Students who are assigned to an enrollment coach, check your ACES email and reply to the outreach email sent from their Enrollment Coach.

Online Walk-in sessions are available to all incoming prospective students (new to college, transfer student, or looking to take a summer course).

Hours for online walk in sessions:

  • Monday-Thursday 8:30 am – 6:30 pm
  • Friday 8:30 am – 4:30 pm
  • Saturdays (January 9th, 16th, 23rd, & 30th) 9:00 am – 12:30 pm

Click on the button below to join via a Zoom session. You will be directed to our Zoom waiting room and one of our Enrollment Coaches will be with you shortly. 

Click Here to Join a Zoom Meeting (above hours only) 


Records & Residency

Contact us via phone at 210-21-ALAMO (2-5266) or email at

Hours for Records & Residency

  • Monday-Thursday 8:00 am – 7:00 pm
  • Friday 8:00 am – 5:00 pm
  • Saturdays (January 9th, 16th, 23rd, & 30th) 9:00 am – 1:00 pm


Assessment & Testing

For TSI and other testing questions, email

Hours for Assessment & Testing

  • Monday-Thursday 8:00 am – 7:00 pm
  • Friday 8:00 am – 5:00 pm
  • Saturdays (January 9th, 16th, 23rd, & 30th) 9:00 am – 1:00 pm


Wildcat Preview Day

Explore what NVC has to offer at our Wildcat Preview Day! General group session to highlight NVC and what we have to offer, conducted online via Zoom.

Click Here to Sign Up (Look under Campus Visit Opportunities: Wildcat Preview Day) 



Final Exams Schedule - Spring 2021

Preparing for your Finals? Follow the link below to see the Final Exams Schedule for Spring 2021:

Final Exams Schedule Spring 2021



The NVC Certified Advisors are available to assist you in planning for your future through academic advising, career exploration and transfer planning. While the college is closed, all advising appointments will be conducted remotely through Zoom using either video conference or phone.

To schedule an appointment with your Certified Advisor:

  • Log in to your ACES Account
  • Click on the "Start Here" tab
  • Select the "Alamo NAVIGATE" icon
  • Click "Login"
  • Select the "Appointments" tab
  • Select "Schedule an Appointment"
  • Select the Reason for your appointment and hit Next
  • Select the Location and hit Next
  • Select the Day and Time that works for you and hit Next
  • Review the selection and confirm your appointment

Please check back regularly for updated appointment availability if you do not find an appointment time. 

Your assigned Certified Advisor can be reached by email. Please check your ACES student email account for a weekly email from your assigned advisor with resources and contact information. 

Once you have scheduled your advising appointment, your advisor will follow up with an email that includes the link for your zoom meeting.

General Advising Assistance
For quick questions regarding holds or assistance with prerequisite overrides, our online chat service is available. 

Advising Hours

  • Monday-Thursday 8:00 am – 7:00 pm
  • Friday 8:00 am – 5:00 pm
  • Saturdays (January 9th, 16th, 23rd, & 30th) 9:00 am – 1:00 pm


Hours for online drop in sessions:

  • Monday-Thursday 9:00 am – 12:00 pm and 2:00 pm – 6:30 pm
  • Friday 1:00 pm – 4:30 pm
  • Saturdays (January 9th, 16th, 23rd, & 30th) 9:00 am – 12:00 pm

Click Here for Advising Services Webpage


Student Wi-Fi Parking Area

Parking Lot 2 (just outside of Mountain Laurel Hall/Manzanillo Hall)

View the Wi-Fi Parking Area on a Map   


Remote Ready Bootcamp for Canvas

In preparation for remote learning, NVC students are strongly encouraged to take the one hour training called Remote Ready Boot Camp: Student, which is available in Canvas. 

Instructional Video (try different browsers for any issues)  


NVC Tutors Online

Brainfuse Tutoring
NVC tutors are available to help students through the Brainfuse platform. You can access Brainfuse from any Canvas course. Select the “Tutor Match” option (in NVC purple!) for NVC tutors. Choose the topic and subject you want to work on and click “Schedule.” Click here to see how.

When it’s time for your scheduled appointment, access Brainfuse again, choose “Student” and then “My Calendar” to find your scheduled tutorials.

If you have questions, contact Deborah Font at

Zoom Tutoring
Tutors are also available in some areas through Zoom video conferencing. If this is available, a Zoom link will be provided on your Canvas home page. 

Click Here for More at Learning Assistance Services


NVC Library

COVID-19 and Accessing Library Resources and Services


Advocacy and Counseling

210-486-HELP (210-486-4357)
Alamo Colleges Advocacy Helpline: (210) 486-1111 

  • Monday-Thursday 8:00 am – 7:00 pm
  • Friday Limited Services, Please Call or Email
  • Saturdays (January 9th, 16th, 23rd, & 30th) 9:00 am – 1:00 pm


NVC Student Advocacy 4-Core Remote Services:

  • Case management provides one-to-one assessment and planning to help coordinate and monitor student’s health and human service needs.
  • Counseling and mental health support services are provided via a secure online environment.  Brief, solution-focused mental health counseling can be scheduled. 
  • Information and Referral service which provides information about support programs accessed through public and private service providers after a brief assessment of client needs (but not diagnosis and evaluation) to facilitate appropriate connection to community resources.
  • Emergency Assistance is provided for students through emergency grants to help with unexpected emergencies such as rent and utilities.

Visit the Student Advocacy & Emergency Aid web page


Helpful Community Resources

Type of Resource


Contact Information


San Antonio Food Bank

Phone: 210-431-8326


Housing & Utilities

City of San Antonio


CPS Energy











Mental Health

Center for Healthcare Services

24/7 Crisis Line for mental health and substance use







Important Contacts

Student Hotline:
21ALAMO (210-212-5266)
Toll Free: 
1-844-20ALAMO (1-844-202-5266)

Student Hotline Hours:

  • Monday – Thursday 8 am to 7 pm
  • Friday 8 am to 5 pm
  • Every Saturday 9 am to 1 pm




Business Office
210-212-5266 (21ALAMO)

Disability Services
(210) 486-4466

  • Monday-Thursday 8:00 am – 7:00 pm
  • Friday 8:00 am – 5:00 pm
  • Saturdays (January 9th, 16th, 23rd, & 30th) 9:00 am – 1:00 pm

International Student Services

Veterans Services
(210) 486-4417

  • Monday-Thursday 8:00 am – 7:00 pm
  • Friday 8:00 am – 5:00 pm
  • Saturdays (January 9th, 16th, 23rd, & 30th) 9:00 am – 1:00 pm

(210) 486-4289

  • Monday-Thursday 8:00 am – 7:00 pm
  • Friday 8:00 am – 5:00 pm
  • Saturdays (January 9th, 16th, 23rd, & 30th) 9:00 am – 1:00 pm


Student Conduct/Title IX

Student Code of Conduct

Students are expected to follow all Alamo Colleges Board Policies, which includes the Student Code of Conduct. As always, it is important for students to uphold the Alamo Colleges value of Respect for All. Please remember the Student Responsibilities for Success (F.6.2)  policy which outlines college expectations of students in the all facets of the academic community (face to face and online classes, study abroad and study stateside). Read Also F.4.2.1-procedure.pdf

Face Coverings will be worn by everyone who will be present on campus and physical distancing is required. Read Also C.2.1.9-procedure.pdf


Title IX Learning Modules

To access the learning modules, check your ACES email for a link that will take you to the Everfi registration page and the learning content. 

If you have questions, using your ACES email, contact with your full name, Banner ID, and ACES username. 



Netiquette, simply defined, means etiquette on the Internet. In an online course, you will be speaking through writing both to fellow students and instructors. It is imperative to communicate well and professionally. The golden rule of netiquette in an online class or environment is, do not do or say online what you would not do or say offline. 

Netiquette Guidelines
  1. Be friendly, positive and self-reflective. When people cannot see you, and do not know you, feelings can be hurt if you are not careful how you express yourself. Think before you write. Do not respond when you feel angry. Wait. Write it down somewhere and come back to it. When you do, you may find that you no longer feel the same way, after you have had time to reflect. If you still feel the need to be heard, then take time to reread and rewrite it in terms that are easily embraced. When you feel a critique is necessary, express yourself in a positive tone.
  2. Use proper language and titles. Do not use “text” slang or even profane words in an online education environments they will likely sound offensive to the reader. Leave the characters like smiley faces, and instant message abbreviations out. They may be interpreted as childish or too casual for the online education environment. Do not refer to your professor as "Doc" or by his or her first name, unless it is acceptable with him or her to do so. Do not use caps lock when writing, as it insinuates yelling. Always say please and thank you.
  3. Use effective communication. This takes practice and thoughtful writing. Try to speak and write clearly at all times. Reread before you respond. Define and restate your words when necessary. Correct a misunderstanding right away. Be mindful of chosen words and joking.
  4. Ask for clarification. If you are unsure of what was said, or the instructor's directions, or are trying to interpret a person's expressions, then ask again. Do not sit in silence feeling confused or offended. A simple way to do this is to say (or write), "I did not understand...", always keeping the sense of the misunderstanding on yourself.


Zoom Security 

Preventing Zoom-Bombing 

Zoom Blog Articles

ZD Net
The coronavirus outbreak has seen an unprecedented number of people working and learning from home, and one of the tools that is making that possible is Zoom. But if you don't take care, you could find your meetings being gate-crashed or Zoom-bombed, potentially causing havoc and mayhem. (

UC Berkeley Information Security Office


Frequently Asked Questions

Are classes cancelled at all of the Alamo Colleges District colleges?

No, classes are not cancelled. They are being conducted remotely.

How long will these changes be in place? Will this be for the remainder of the semester?

All classes and services are being held remotely until further notice.

How will Flex classes operate since they are already accelerated?

A Flex class should still be able to operate remotely. We recommend students monitor their email for communications from their instructor.

Will faculty and staff still be working on the college campuses?

No, all college faculty and staff are working remotely.

Will lab classes or hands-on classes still take place?

We are working with the faculty directly to ensure a seamless transition for students to continue to achieve success in their coursework.

Does this apply to KTC in Kerrville or other satellite locations?

Yes. It currently applies to all of the Alamo Colleges District's locations, including campuses and off-site centers.

When will students be able to return to campus?

Until further notice students should not return to campuses for classes and will be instructed on how to continue classes and receive support remotely.

Will this affect commencement?

Yes, the following changes have been made to the commencement:

  • Conferring of degrees and certificates WILL NOT be affected. Degrees and certificates will be awarded to students who have satisfactorily completed all requirements of their respective degrees and/or certificates.

  • Your Advisor is the main point of contact as you progress through your degree and prepare for graduation (refer to the Advising section of this page for information on how to contact your advisor). Career Services can help you develop a resume and provide tips for interviewing.

  • Visit Career Coach to research careers and local jobs that align with your certificate or degree program. You can also access our transfer advising guides to ensure your courses transfer and apply.

  • All five colleges in the Alamo Colleges District will be postponing their spring commencement ceremonies until December. Please note that commencement is the actual ceremony rather than degree/certificate earned.
Will students still be able to see their advisors?

Yes, advisors are available remotely. Please refer to the Advising section of this page for instructions on how to contact your advisor.