About the Program:
The Customer Service/Sales Operations program will prepare students for careers in a variety of retail, call-center and business settings. An understanding of the retail and call center environment is covered, along with the general principles of customer relationship management.
The program will introduce students to customer behaviors, interpersonal communication and listening, understanding products and services, working with challenging customers, telephone techniques, proven sales tactics and pricing strategies, inventory and merchandising, loss prevention and public speaking for professionals.
This robust program will also cover the basic principles of business, marketing, selling and leadership and end with an internship working in a company. By completion, students will also be prepared to take the NRF® National Customer Service and Sales Certification exam.