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 Northwest Vista College Library
1st Floor, Redbud Learning Center (RLC)
3535 N. Ellison Dr.
San Antonio, TX 78251
210-486-4513 
mailto:nvc-library@alamo.edu
Mon - Thur: 7:30am - 8:30pm
Fri: 7:30am - 4:00pm
Sat: 8:30am - 2:30pm
Sun: CLOSED 
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About the Program:

The Customer Service/Sales Operations program will prepare students for careers in a variety of retail, call-center and business settings. An understanding of the retail and call center environment is covered, along with the general principles of customer relationship management. 

The program will introduce students to customer behaviors, interpersonal communication and listening, understanding products and services, working with challenging customers, telephone techniques, proven sales tactics and pricing strategies, inventory and merchandising, loss prevention and public speaking for professionals. 

This robust program will also cover the basic principles of business, marketing, selling and leadership and end with an internship working in a company. By completion, students will also be prepared to take the NRF®  National Customer Service and Sales Certification exam.
 

Program Brochure

 


Current Awards:

Academic Departments

Program Contact

Andrea Scheri

Program Coordinator
Phone: 210-486-4306
Email: ascheri@alamo.edu 

Area Contacts

Emily Coppin
Administrative Specialist
Phone: 210-486-4352
Email: ecoppin@alamo.edu
Office: MLH-201

Adriana Garza
Administrative Associate
Phone: 210-486-4354
Email: agarza992@alamo.edu
Office: MLH-201

John Grillo
Academic Chair, Workforce Programs
Phone: 210-486-4054
Email: jgrillo@alamo.edu
Office: MLH-201A