Remote Learning and Student Services

Northwest Vista College is committed to student success. This web page is provided to students who are taking classes remotely or through the hybrid format (part remote, part on-campus). If you have any suggestions how to improve this page, please email NVC-News@alamo.edu.

COVID-19 Incident Reports

COVID-19 Incident Report Process Update

Click Here for the COVID-19 Incident Report Form

REPORT EACH and EVERY potential exposure, confirmed exposure, positive test result, and onset of COVID-19 symptoms is IMMEDIATELY, whether the affected person (individual who has been exposed to COVID-19, tested positive for COVID-19, or is exhibiting COVID-19 symptoms) has been onsite at NVC or is working/learning remotely. Reports need to be submitted for employees working onsite or remotely, students learning onsite or remotely, vendors onsite within the past two weeks, and community members or others onsite within the past two weeks.

ANYONE can submit a report. It is preferable for the affected person to submit a report, but anyone can submit a report regarding an affected person. The MOST IMPORTANT thing is that a report is submitted IMMEDIATELY.

It is CRITICAL that a report is made whether the affected person has been onsite or remote (vendors, community members, or others onsite within the past two weeks) for several reasons.

  • Access requests and access lists are reviewed before submission to verify that no one on the list is an affected person.
  • Reports involving individuals who have been onsite trigger several follow-up actions, including close contact identification, disinfection of physical spaces, Risk Management follow-up, quarantine timeframes, access schedules, notifications, etc.
  • Reports involving individuals who have not been onsite trigger several follow-up actions, including Risk Management follow-up, quarantine timeframes, access schedules, notifications, etc.

 

FOLLOW-UP INSTRUCTIONS FOR AFFECTED PERSONS FOLLOWING REPORTING

  • Employees should stay home, notify their supervisor, and RESPOND to any phone calls or messages from Garvin Dansby, NVC coordinator of College Risk Management, the NVC Risk Management team, and Alamo Colleges District Enterprise Risk Management.
  • Students should stay home, notify their instructor, and RESPOND to any phone calls or messages from Garvin Dansby, NVC coordinator of College Risk Management, NVC Risk Management team, and Alamo Colleges District Enterprise Risk Management.
  • Employees working onsite and students attending classes onsite – DO NOT come to campus until officially released to do so by Risk Management.

RESPOND to all requests for follow-up information from Risk Management.

Contact Garvin Dansby, Coordinator of College Risk Management, for questions at gdansby3@alamo.edu.

Laptop Loaners and Hotspots Available for Students

760x427-LaptopCheckout.jpgCurrent Northwest Vista College students who are registered for college courses may qualify for free loaner laptops and hotspots.

To qualify for a loaner laptop, students need to meet the following criteria:

  • Be currently enrolled or have registered for summer or fall term

 

To qualify for a mobile hotspot, students need to:

  • Be currently enrolled or have registered for summer or fall term
  • Have NO access to high speed internet

 

Please fill out the form below first!

Please fill out the following form and wait to receive notification from Information Technology. An appointment will be set up for technology pick up. Please allow 2 - 3 business days for your request to be processed.

The following form must be filled out BEFORE a laptop loaner or hotspot is granted: 

Click Here for the Device Checkout Form

Please don't come to the college until you hear back with approval.

Rules and requirements:

  • First come, first serve
  • Only 1 device per student
  • Only 1 student will be allowed into building, at a time
  • Student ID required

You can reach our NVC IT Help Desk line at: (210) 486-4777. 

Low Cost Internet Information

Affordable internet solutions are available.

Programs are available to bridge the digital divide by providing students and employees low-cost internet service.

Click Here for Low Cost Internet Information

The health and wellness of students, faculty and staff at Northwest Vista College is the highest priority.

For the summer and fall 2021 semesters, Northwest Vista College, along with sister colleges within the Alamo College District, will continue to observe the health and safety protocols already in place. These include the requirement to wear face coverings at all locations. The Alamo Colleges will continue to prioritize the health and safety of students and employees above all else and follow the recommendations of the Center for Disease Control and Prevention (CDC) and the City and County. 

Northwest Vista College and the Alamo Colleges District are Now Enrolling and Registering Students for Summer and Fall 2021 Semesters!

Classes will be offered in the following formats:

  • Synchronous instruction (live class meetings at scheduled class days and times), using technology-enhanced and fully interactive learning. It offers the benefits of face-to-face instruction while maximizing social distancing efforts. Remote instruction will take place via ZOOM, Canvas, and additional remote-access tools.

  • Also known as: "Fully Distance Education," these courses are delivered entirely online in an asynchronous format.

  • These are classes that are taught in persion (face-to-face) at the campus.

    A limited number of these classes will be taught.

    Face Coverings will be worn by everyone who will be present on campus and physical distancing is required. Read Also C.2.1.9-procedure.pdf

    COVID-19 Health Screening Locations

    If you come to campus in-person for student services, face-to-face classes, or anything else, you will need to be screened at one of our checkpoints - please see the hours of operation for the buildings and map for locations below.

    1. JH (Juniper Hall) and MZH (Manzanillo Hall)
      Monday - Friday: 8am - 5pm 
    2. MLH (Mountain Laurel Hall)
      Monday - Thursday: 8am - 5pm
    3. HH (Huisache Hall)
      Monday & Thursday: 8am - 5pm
    4. PH (Pecan Hall)
      Monday & Wednesday: 8am - 5pm

     

    These locations and times will be effective until May 31, 2021.

    Please call 210-486-4530 for assistance with the health screening stations. 

    Click Here for a Detailed Printable Map (PDF)

    NVC Health Screening Stations

About Registration

Please log into ACES and schedule an appointment through NAVIGATE! Also, visit https://www.alamo.edu/nvc/news-events/covid-19-info/covid-19-student/ for updated information!

For assistance with Registration Holds, contact the Records Office at 210-21-ALAMO (210-212-5266) or via email at nvc-records@alamo.edu.

New and Prospective Students, registration support is offered via online meetings – see the Admissions and Enrollment section below for more information.

Current Students, contact your assigned advisor for advising assistance – see the Advising section below for more information assistance. 

Student Success
Services

Hours:

Monday-Wednesday
8:00 am-5:00 pm

Thursday
8:00 am-7:00 pm

Friday
8:00 am-5:00 pm

First Saturday of the Month
9:00 am-1:00 pm (May 1)

 

Note About Hours:

Department hours may vary - please check below under Available Services and Hours.

Hours are subject to change as we return to campus - please check regularly.

Important Contacts

Alamo Colleges Police Department

Non-Emergency
210-485-0099

EMERGENCY
210-485-0911

Student Hotline:
Local:
21ALAMO (210-212-5266)
Toll Free: 
1-844-20ALAMO (1-844-202-5266)

Student Hotline Hours:

  • Monday – Thursday 8 am to 7 pm
  • Friday 8 am to 5 pm
  • Every Saturday 9 am to 1 pm

IT & HELP DESK
210-486-4777
nvc-helpdesk@alamo.edu

Advising Information

The NVC Certified Advisors are available to assist you in planning for your future through academic advising, career exploration and transfer planning. While the college is closed, all advising appointments will be conducted remotely through Zoom using either video conference or phone.

To schedule an appointment with your Certified Advisor:

  • Log in to your ACES Account
  • Click on the "Start Here" tab
  • Select the "Alamo NAVIGATE" icon
  • Click "Login"
  • Select the "Appointments" tab
  • Select "Schedule an Appointment"
  • Select the Reason for your appointment and hit Next
  • Select the Location and hit Next
  • Select the Day and Time that works for you and hit Next
  • Review the selection and confirm your appointment

Please check back regularly for updated appointment availability if you do not find an appointment time. 

Your assigned Certified Advisor can be reached by email. Please check your ACES student email account for a weekly email from your assigned advisor with resources and contact information. 

Once you have scheduled your advising appointment, your advisor will follow up with an email that includes the link for your zoom meeting.

For general information on how to set up an appointment, how to resolve advising holds or other general advising information, call our Advising Call Center at 210-486-4100.

Available Services and Hours of Operation

Remote Services

Welcome and Admissions Center

Phone: 210-21-ALAMO (210-212-5266)
Email: nvc-admissions@alamo.edu

  • Monday-Wednesday 8:00 am – 5:00 pm 
  • Thursday 8:00 am – 7:00 pm 
  • Friday 8:00 am – 5:00 pm 
  • 1st Saturday (May 1) 9:00 am – 1:00 pm

Hours for Online Walk-in sessions:

  • Monday-Wednesday 8:30 am – 4:30 pm 
  • Thursday 8:30 am – 6:30 pm 
  • 1st Saturday (May 1) 9:00 am – 1:00 pm

Online Walk-in sessions are available to all incoming prospective students (new to college, transfer students, or looking to take a summer course).

Join a Remote "walk in" Session (Zoom)

Advising

Phone: 210-486-4100

Hours for Phone Services:

  • Monday-Wednesday 8:00 am – 5:00 pm
  • Thursday 8:00 am – 7:00 pm
  • Friday 8:00 am – 5:00 pm
  • 1st Saturday (May 1) 9:00 am – 1:00 pm

Online Walk In Assistance
For quick questions regarding holds or assistance with prerequisite overrides, call us at 210-486-4100 or use our online chat service on the website. 

Hours for Online Walk In sessions:

  • Monday 10:00am 4:30 pm
  • Thursday 10:00am6:30 pm
  • Friday 1:00 pm4:30 pm
  • 1st Saturday (May 1) 9:00 am12:30 pm 

Chat on the Advising Services Webpage

 

Advocacy and Counseling

Email: nvc-advocacyctr@alamo.edu
Phone: 210-486-HELP (210-486-4357)

Alamo Colleges Advocacy Helpline: (210) 486-1111 

Remote Services Hours:

  • Monday-Thursday 8:00 am – 7:00 pm 
  • Friday 8:00 am – 5:00 pm

Click Here for the Student Advocacy & Emergency Aid WebpageClick Here for Community Resources

Business Office

Phone: 210-21ALAMO (210-212-5266) 
Email: dst-vbo2@alamo.edu

Hours:

  • Monday- Wednesday 8:00 am – 5:00 pm
  • Thursday 8:00 am – 7:00 pm
  • Friday 1:00 pm – 5:00 pm
  • 1st Saturday (May 1) 9:00 am – 1:00 pm

Zoom By Appointment Only, Click Here to Schedule

Disability Services

Phone: 210-486-4466
Email: nvc-access@alamo.edu

Hours:

  • Monday-Wednesday 8:00 am – 5:00 pm
  • Thursday 8:00 am – 7:00 pm
  • Friday 8:00 am – 5:00 pm
  • 1st Saturday (May 1) 9:00 am – 1:00 pm

Click Here for the Disability Services Webpage

Financial Aid

Phone: 210-212-5266
Email: nvc-sfa@alamo.edu

Hours:

  • Monday-Wednesday 8:00 am – 5:00 pm 
  • Thursday 8:00 am – 7:00 pm 
  • Friday 8:00 am – 5:00 pm 
  • 1st Saturday (May 1) 9:00 am – 1:00 pm

Hours for Online Walk-in sessions:

  • Monday and Thursday: 9:00 am – 11:30 am and 1:00 pm – 4:00 pm

Join a Remote "walk in" Session (Zoom)

Student Life

Phone: 210-486-4009
Email: mmorgan66@alamo.edu

Hours:

  • Monday-Wednesday 8:00 am – 5:00 pm
  • Thursday 8:00 am – 7:00 pm
  • Friday 8:00 am – 5:00 pm
  • 1st Saturday (May 1) 9:00 am – 1:00 pm

Click Here for the Student Life Webpage

Records and Residency

Phone: 210-212-5266
Email: nvc-records@alamo.edu

Hours:

  • Monday-Wednesday 8:00 am – 5:00 pm 
  • Thursday 8:00 am – 7:00 pm 
  • Friday 8:00 am – 5:00 pm 
  • 1st Saturday (May 1) 9:00 am – 1:00 pm

Click Here for the Records and Transcripts Webpage

Testing Center

Phone: 210-486-4346
Email: nvc-assessment@alamo.edu

Hours:

  • Monday-Wednesday 8:00 am – 5:00 pm 
  • Thursday 8:00 am – 7:00 pm 
  • Friday 8:00 am – 5:00 pm 
  • 1st Saturday (May 1) 9:00 am – 1:00 pm

Hours for Online Walk-in sessions:

  • Monday-Thursday: 9:00 am – 11:00 am and 2:00 pm – 4:00 pm
  • Friday 2:00 pm – 4:00 pm

Join a Remote "walk in" Session (Zoom)

Veteran Services

Phone: (210) 486-4417
Email: nvc-veterans@alamo.edu

Hours:

  • Monday-Wednesday 8:00 am – 5:00 pm
  • Thursday 8:00 am – 7:00 pm
  • Friday 8:00 am – 5:00 pm
  • 1st Saturday (May 1) 9:00 am – 1:00 pm

Click Here for the Veterans Center Webpage

On Campus 

Beginning May 2021
Students needing technology may come to campus to be remotely assisted by any support service department

Welcome and Admissions Center

On Campus Hours

  • Monday 8:00 am – 5:00 pm
  • Thursday 8:00 am – 5:00 pm

Click Here to Sign Up for an Admissions Appointment

Advising

Students needing technology may come to campus to be remotely assisted by any support service department.  

On Campus Hours

  • Monday 8:00 am – 5:00 pm
  • Thursday 8:00 am – 5:00 pm
Advocacy and Counseling

On Campus Hours

  • Monday: 8:00 am-5:00 pm
  • Thursday: 8:00 am-5:00 pm

Appointments (Mondays & Thursdays)

  • First Morning Appt at 9:00
  • Last Morning Appt at 11:00
  • First Afternoon Appt at 1:30
  • Last Afternoon Appt at 4:30

To make an appointment, please email us at nvc-advocacyctr@alamo.edu or call 210-486-HELP (4357)

Business Office

On Campus Hours

  • Monday 8:00 am – 5:00 pm
  • Thursday 8:00 am – 5:00 pm

To contact the Business Office, please email us at dst-vbo2@alamo.edu or call 210-212-5266

Click Here to Schedule an Appointment

Disability Services

Students needing technology may come to campus to be remotely assisted by any support service department.

On Campus Hours

  • Monday 8:00 am – 5:00 pm
  • Thursday 8:00 am – 5:00 pm

To make an appointment, please email us at nvc-access@alamo.edu or call 210-486-4466

Financial Aid

On Campus Hours

  • Monday 8:00 am – 5:00 pm
  • Thursday 8:00 am – 5:00 pm

To make an appointment, please email us at nvc-sfa@alamo.edu or call 210-212-5266

Student Life

Students needing technology may come to campus to be remotely assisted by any support service department.  

On Campus Hours

  • Monday 8:00 am – 5:00 pm
  • Thursday 8:00 am – 5:00 pm

To make an appointment, please contact Marie Morgan at mmorgan66@alamo.edu or call 210-486-4009

Records and Residency

On Campus Hours

  • Monday 8:00 am – 5:00 pm
  • Thursday 8:00 am – 5:00 pm

To make an appointment, please email us at nvc-records@alamo.edu

Testing Center

On Campus Hours

  • Thursday 8:00 am – 5:00 pm

To make an appointment, please email us at nvc-assessment@alamo.edu or call 210-486-4346

Veteran Services

Students needing technology may come to campus to be remotely assisted by any support service department.

On Campus Hours

  • Monday 8:00 am – 5:00 pm
  • Thursday 8:00 am – 5:00 pm

To make an appointment, please email us at nvc-veterans@alamo.edu or call 210-486-4417

NVC Tutors Online

Brainfuse Tutoring
NVC tutors are available to help students through the Brainfuse platform. You can access Brainfuse from any Canvas course. Select the “Tutor Match” option (in NVC purple!) for NVC tutors. Choose the topic and subject you want to work on and click “Schedule.” Click here to see how.

When it’s time for your scheduled appointment, access Brainfuse again, choose “Student” and then “My Calendar” to find your scheduled tutorials.

If you have questions, contact Deborah Font at drankin3@alamo.edu

Zoom Tutoring
Tutors are also available in some areas through Zoom video conferencing. If this is available, a Zoom link will be provided on your Canvas home page. 

Click Here for the Learning Assistance Services Webpage

 

Academics

Final Exams Schedule - Spring 2021

Preparing for your Finals? Follow the link below to see the Final Exams Schedule for Spring 2021:

Final Exams Schedule Spring 2021  

NVC Library

COVID-19 and Accessing Library Resources and Services

 

Remote Ready Bootcamp for Canvas

In preparation for remote learning, NVC students are strongly encouraged to take the one hour training called Remote Ready Boot Camp: Student, which is available in Canvas. 

Instructional Video (try different browsers for any issues)  

 

Student Code of Conduct

Students are expected to follow all Alamo Colleges Board Policies, which includes the Student Code of Conduct. As always, it is important for students to uphold the Alamo Colleges value of Respect for All. Please remember the Student Responsibilities for Success (F.6.2)  policy which outlines college expectations of students in the all facets of the academic community (face to face and online classes, study abroad and study stateside). Read Also F.4.2.1-procedure.pdf

 

Title IX Learning Modules

To access the learning modules, check your ACES email for a link that will take you to the Everfi registration page and the learning content. 

If you have questions, using your ACES email, contact nvc-titleixhold@alamo.edu with your full name, Banner ID, and ACES username. 

 

Netiquette

Netiquette, simply defined, means etiquette on the Internet. In an online course, you will be speaking through writing both to fellow students and instructors. It is imperative to communicate well and professionally. The golden rule of netiquette in an online class or environment is, do not do or say online what you would not do or say offline. 

Netiquette Guidelines
  1. Be friendly, positive and self-reflective. When people cannot see you, and do not know you, feelings can be hurt if you are not careful how you express yourself. Think before you write. Do not respond when you feel angry. Wait. Write it down somewhere and come back to it. When you do, you may find that you no longer feel the same way, after you have had time to reflect. If you still feel the need to be heard, then take time to reread and rewrite it in terms that are easily embraced. When you feel a critique is necessary, express yourself in a positive tone.
  2. Use proper language and titles. Do not use “text” slang or even profane words in an online education environments they will likely sound offensive to the reader. Leave the characters like smiley faces, and instant message abbreviations out. They may be interpreted as childish or too casual for the online education environment. Do not refer to your professor as "Doc" or by his or her first name, unless it is acceptable with him or her to do so. Do not use caps lock when writing, as it insinuates yelling. Always say please and thank you.
  3. Use effective communication. This takes practice and thoughtful writing. Try to speak and write clearly at all times. Reread before you respond. Define and restate your words when necessary. Correct a misunderstanding right away. Be mindful of chosen words and joking.
  4. Ask for clarification. If you are unsure of what was said, or the instructor's directions, or are trying to interpret a person's expressions, then ask again. Do not sit in silence feeling confused or offended. A simple way to do this is to say (or write), "I did not understand...", always keeping the sense of the misunderstanding on yourself.

Zoom Security 

Preventing Zoom-Bombing 

Zoom Blog Articles


ZD Net
The coronavirus outbreak has seen an unprecedented number of people working and learning from home, and one of the tools that is making that possible is Zoom. But if you don't take care, you could find your meetings being gate-crashed or Zoom-bombed, potentially causing havoc and mayhem. (zdnet.com)


UC Berkeley Information Security Office