Return to Campus Plan

The health and wellness of students, faculty, and staff of Alamo Colleges District is our highest priority. Out of an abundance of caution, Palo Alto College and all of the Alamo Colleges have made changes to the way we provide instruction and operate in light of the evolving concerns related to the coronavirus.

With safety as our top priority, we are entering the next phase of our return to campus plan for Summer/Fall 2021.


Return to Campus Plan Highlights

  • Up to 50% of instruction will be face-to-face (F2F) during Summer sessions, and up to 75% of instruction will be F2F during the Fall semester. Students will be notified of the instructional method for the course at the time of registration.

  • Occupancy is limited by plan levels outlined in the Return to Campus Levels Chart.

  • Face coverings are strongly encouraged, but not required for everyone on campus or district facilities and social distancing protocols will be followed. View the mask procedure.

  • We are increasing the number of Health and Safety screen stations in preparation for an increasing number of students and employees onsite.

  • In partnership with Community Labs, we are providing voluntary onsite weekly testing of all onsite employees and students. Visit alamo.edu/COVID-screening for hours.

  • For students who have concerns about returning to face-to-face classes, formats of instruction will provide a wide variety of options to students including fully online, fully remote, fully on-campus, plus hybrids of these.
  • While our levels may fluctuate, and we will continue to monitor the local conditions. We know it’s important to prepare a framework to move forward as conditions change.

  • On-site meetings and training will be allowed as long as attendees follow all safety protocols. Onsite meetings must not exceed 90 minutes indoors and cannot exceed more than the plan level room occupancy.

  • Student organizations and groups will be allowed to meet in person, but must follow meeting safety protocols.

  • Employees may travel if attending in the capacity of an official of a national Higher Education Organization, or if required for accreditation or student success. All travel will require President/Vice Chancellor approval and available funds. Travel for students will remain canceled.

  • Field Trips and co-curricular events for students are allowed starting in Flex 2 if they are associated with a class/co-curricular experience.

  • No recreational sports will be offered in Fall 2021.


Frequently Asked Questions

 

 

FAQs
How can I contact the College?
Palo Alto College summer hours of operation: Monday-Thursday from 8 a.m.-5 p.m.

Palo Alto College Welcome Center
Phone: 210-486-3100

Or, sign in to the Virtual Welcome Center (powered by Zoom) to speak to one of our Enrollment Coaches during the following hours: 

Monday–Thursday: 9 a.m.–noon and 2–7 p.m.

Visit the Virtual Welcome Center


Palo Alto College IT Helpdesk
Phone: 210-486-3777 (select option 1)

Alamo Colleges District Student Hotline
Local 21ALAMO (210-212-5266)
Toll Free 1-844-20ALAMO (1-844-202-5266)

View Department Directory

Can I come to the College any time?

For Summer 2021, most classes will be conducted remotely with a plan for Level 3 up to 25% occupancy (effective May 31) followed by Level 2 up to 50% occupancy (effective July 6)

Students will be permitted to visit campus only if they are enrolled in an in-person course, if they are accessing academic or student support services, or are attending a function that requires a visit.

If you or someone in your household is sick, please stay home.


What is the process for coming to campus?

Health screenings, including temperature checks, are required before entering any building on campus. Please arrive to campus at least 15-20 minutes early to allow time for your required health screening. If you or someone in your household is sick, please stay home.

Health screening locations and hours of operation:

Ozuna Library and Learning Center lobby (view on campus map)
Monday–Thursday: 6:00 a.m.–5:00 p.m.

Palomino Center (view on campus map)
Monday–Thursday: 7:00 a.m.–7:00 p.m.

View campus map

Do I have to wear a mask?

Masks are strongly encouraged, as defined by as defined by C.2.1.9 (Procedure) Use of Face Coverings/Social Distancing at College District Sites, San Antonio Metro Health and CDC:

All people over the age of 5 years old are encouraged to wear a cloth face covering over their nose and mouth. Coverings may include homemade masks, scarfs, bandanas, or a handkerchief.

A cloth face covering should:

  • Fit snugly but comfortably against the side of the face and completely cover your nose and mouth
  • Be secured with ties or ear loops
  • Include multiple layers of fabric
  • Allow for breathing without restriction
  • Be able to be laundered and machine dried without damage or change to shape

Please note that face coverings are a complementary strategy to other mitigation efforts. Face coverings are not a replacement for social distancing, frequent handwashing, and self-isolation when sick.

Is COVID-19 testing available onsite?

Beginning May 10, Palo Alto College is providing voluntary on-site weekly testing for faculty, staff and students. This service is offered in partnership with Community Labs. Available appointments can be found here.

COVID-19 Testing locations and hours of operation:

Student Center (Rm 130)

Mondays 10:30 a.m.-12 p.m.

View campus map

Will the COVID-19 vaccine be mandated for students or employees to return to campus?

The health and safety of the Alamo Colleges District is a shared responsibility, and vaccination is one of many efforts we may choose to take to protect ourselves and those around us. With health and safety as the top priority of the Alamo Colleges, all students and employees who will be on-site are strongly encouraged to receive the COVID-19 vaccine as soon as possible, although it is not presently required. The COVID-19 vaccine is now available to individuals ages 16 and up in Texas. For more information on local vaccination sites, visit WeCanDoItSA.com

I have tested positive for COVID-19. Do I need to report it to Palo Alto College?
Yes. If you have been exposed to or have tested positive for COVID-19, you must complete the COVID-19 Incident Report immediately.
 
You must complete the report:
  • upon notification of exposure to COVID-19 or a positive COVID-19 test result;
  • regardless of whether you have been on-site or remote;
  • if you share a home with an individual who has tested positive for COVID-19;
  • or if you exhibit onset of COVID-19 symptoms (CDC COVID-19 Symptoms).
I was exposed to someone who tested positive for COVID-19. Do I need to report it to Palo Alto College?
Yes. If you have been exposed to COVID-19, you should stay home and take the following steps.
 
Employees:
  • Notify your supervisor of your status
  • Respond to all requests for follow-up information from Risk Management
  • Do not come to campus until you have been released to do so by Risk Management. Note: Procedures regarding campus access for remote employees remain applicable following release by Risk management
Students:
  • Notify your instructor(s) of your status
  • Respond to all requests for follow-up information from Risk Management
  • Do not come to campus until you have been released to do so by Risk Management
Summer 2021
Are classes going to be held on campus for Summer 2021?

For Summer 2021, up to 50% of instruction will be face-to-face (F2F) or hybrid models of instruction. Students should check their Canvas course page and Canvas email for information from their instructors before classes start. View all on-campus courses by browsing the ACES Course Lookup for Summer 2021.

One to two weeks before classes begin, students should also check their ACES Email for information from their instructors. If students have questions, they can also email the instructor.

ACES Course Lookup

How to use the ACES Course Lookup:

  1. Visit the dynamic schedule page and choose Summer 2021 from the pull-down menu
  2. Click Submit button
  3. Choose a Subject from the list (required field, i.e. ENGL-English)
  4. Choose the College (i.e. Palo Alto College, or choose All)
  5. Choose Part of Term (i.e. Full Term, or choose All)
  6. Choose Session or leave it All; choose Location or leave it All; make any other selections (or leave blank for all available)
  7. Click Class Search
  8. The mode of instruction is listed in each course's details, beneath "Lecture Schedule Type" and Comments Section
What services are offered on campus for Summer 2021?

The following services will be available on campus. While appointments are preferred, they are not required. To schedule an appointment, call or email the department at the contact information listed below.

Welcome Center

The Welcome Center will be offering student services at the Palomino Center building. For in-person assistance, please schedule an appointment at the link below.

Schedule an appointment

On-site hours of operation: Monday and Thursday from 8 a.m.-7 p.m.

On-site hours of operation (starting June 14): Monday – Thursday from 8 a.m.-7 p.m.

 

Admissions and Records Office
Students who need assistance with their student record (i.e., registration add/drop, transcript, registration holds, change of major, change of primary institution, and online forms) may call 210-21-ALAMO.

The Admissions and Records Office will be offering student services at the Palomino Center building. For in-person assistance, please email pac-admin@alamo.edu or schedule an appointment at the link below. For questions regarding graduation, please email pac-graduation@alamo.edu.

Schedule an appointment

On-site hours of operation: Monday and Thursday from 8 a.m.-7 p.m.

On-site hours of operation (starting June 14): Monday – Thursday from 8 a.m.-7 p.m.

 

Academic Advising and Veteran Affairs
Current students can schedule their appointment in their ACES portal under Navigate. For those who need assistance scheduling an appointment on ACES, email pac-advising@alamo.edu.

Immediate assistance is available virtually at the link below.

Advising remote drop-in

If you are a new student and need assistance registering, please visit the Virtual Welcome Center.

 

Financial Aid
Students who need assistance from the Financial Aid Office can call (210) 212-5266 or email dst-sfs@alamo.edu.

In-person assistance is available at the Palomino Center building during hours of operation.

Schedule an appointment at the link below.

Schedule an appointment

On-site hours of operation: Monday and Thursday from 8 a.m.-7 p.m.

On-site hours of operation (starting June 14): Monday – Thursday from 8 a.m.-7 p.m.

For AlamoPROMISE information, visit alamo.edu/promise. Please send questions to promise@alamo.edu.

 

Business Office
The Business Office can be contacted by calling 210-212-5266 or by emailing dst-vbo2@alamo.edu. The Business Office is offering on-site support. Please schedule your appointment at the link below.

Schedule an appointment

On-site hours of operation: Monday and Thursday from 8 a.m.-7 p.m.

On-site hours of operation (starting June 14): Monday – Thursday from 8 a.m.-7 p.m.

 

Library

The Ozuna Library will be offering the following on-site services by walk-in and appointment: research assistance, check-out and return of library resources, access to computers for coursework, printing via GoPrint, and study spaces.

On-site hours of operation: Monday, 8 a.m.-5 p.m.

On-site hours of operation (starting July 12): Monday and Thursday, 8 a.m.-5 p.m.

Remote reference and research assistance is also available via chat (Ask a Librarian), email: pac-REF@alamo.edu, and phone: 210-486-3557 (leave message). Remote hours of operation: Monday – Thursday, 8 a.m.-7 p.m. For more information, visit alamo.edu/pac/library.

 

Bookstore
Beginning May 31, the Bookstore's physical location will be open to the public. Both in-store and online/curbside pickup options for Summer 2021 purchases and rentals will be available. Students may visit the Bookstore's physical location for in-store shopping and online order pickup during business hours.

Hours of operation:
Monday–Thursday: 9 a.m.–5 p.m.
Friday: Closed

Face coverings are strongly encouraged and social distancing protocols will be followed. For more information, visit alamo.edu/pac/bookstore.

 

Tutoring Services 

Tutoring Services will be offering the following on-site: individualized tutoring, group tutoring, access to computers for coursework, and printing via GoPrint.

On-site hours of operation: 

  • INRW Learning Center: Tuesday, 8 a.m.-3:30 p.m.
  • Math Learning Center: Tuesday, 8 a.m.-2 p.m.
  • Science Learning Center: Tuesday, 8 a.m.-12:30 p.m.
  • Writing Assistance Center: Tuesday, 8 a.m.-1:30 p.m. 

On-site hours of operation (starting July 6): 

  • CIS/COSC Learning Center: Tuesday and Wednesday, 8 a.m.-2 p.m.
  • INRW Learning Center: Tuesday and Wednesday, 8 a.m.-3:30 p.m.
  • Math Learning Center: Tuesday and Wednesday, 8 a.m.-1 p.m.
  • Science Learning Center: Tuesday and Wednesday, 8 a.m.-12:30 p.m.
  • Writing Assistance Center: Tuesday and Wednesday, 8 a.m.-3:30 p.m.

Tutors are also available remotely through Zoom Monday – Thursday, 9 a.m.-6 p.m. Online tutoring is also provided through Brainfuse. Learn more at alamo.edu/pac/tutoring. Questions? Contact us at pac-tutoring@alamo.edu.

 

S.H.A.R.E. Center
The Palo Alto College's S.H.A.R.E. Center remains committed to providing resources and meeting students’ basic needs in and outside the classroom. Advocacy services like academic peer coaching, counseling, emergency assistance and much more are available remotely via phone or Zoom. Learn more at 210-486-1111 or alamo.edu/pac/share.

 

Pop-Up Markets
In partnership with SA Food Bank, the S.H.A.R.E. Center will continue to offer drive thru food pantry services on June 24. Learn more at 210-486-1111.

 

IT Services - Computer Lab & Printing
The Academic Learning Studio (Ozuna 150) computers and student printing services (GoPrint) will be available by appointment only, on a limited basis, Monday–Thursday from 8 a.m.–5 p.m.

Occupancy limitations and social distancing will be followed. Sanitation and disinfection of all equipment will be completed between each use.

To schedule an appointment, call PAC's Information Technology Services Help Desk at 210-486-3777 (select option 1).

 

STEM Center
The Palo Alto College STEM Center is available to assist students both in-person and virtually Monday–Thursday from 8 a.m.-6 p.m.

Email pac-stem@alamo.edu or call 210-486-3945 to connect with Palo Alto College STEM Center staff.

 

Testing Center
Palo Alto College is providing TSI testing services remotely through Examity online proctoring. Please contact the Testing Center via email at pac-testcenter@alamo.edu or phone at 210-486-3444 to register for the exam.

 

Wi-Fi
Palo Alto College has designated parking lots 1 and 2 (north of Palomino Center) and lot 11 (north of Ozuna) as Wi-Fi hotspots for students to access campus Wi-Fi. View Wi-Fi hotspot map

Are curbside services available for Summer 2021?

Library
Library materials can be returned 24/7 in the Book Return dropbox located on the north side of the Ozuna Building.

Bookstore
Beginning May 31, the Bookstore will offer curbside pickup for orders submitted online. Curbside pick up will be available throughout the Summer 2021 semester from Monday–Thursday: 10 a.m.–1 p.m. and 4–5 p.m. The curbside area is located in Lot 7. View campus map.

Technology
Laptop and mobile hotspot checkouts are available to PAC students enrolled in the current term on a first-come, first-served basis. Students requesting a mobile hotspot must attest to not having access to high-speed internet.

Appointments for contactless curbside pickup and return are available Monday – Thursday, 8 a.m.-5 p.m. To schedule an appointment, call the PAC Information Technology Services Help Desk at 210-486-3777 (select option 1). For more information, visit alamo.edu/pac/its.

What services are offered remotely for Summer 2021?

Welcome Center
Students who need assistance with onboarding services such as the ApplyTexas application, bacterial meningitis, and holds related to the application checklist. Please visit our Virtual Welcome Center during our hours of operation: Monday-Thursday: 9 a.m.–noon and 2–7 p.m.

Visit the Virtual Welcome Center

Library
Remote reference and research assistance is available via chat (Ask a Librarian), email: pac-REF@alamo.edu, and phone: 210-486-3557 (leave message). Remote hours of operation: Monday – Thursday, 8 a.m.-7 p.m. For more information, visit alamo.edu/pac/library.

IT Services
Palo Alto College Information Technology Services (ITS) is committed to assisting the campus community both on campus and remotely. 

Students can call the ITS Helpdesk for ACES and technical support.
Phone: 210-486-3777 (select option 1)
Hours of operation: Monday-Thursday, 8 a.m.–5 p.m.

Students are encouraged to take the one-hour Remote Ready Boot Camp (RRBC) training in Canvas to prepare for remote learning. Click on Canvas in ACES, scroll down in your dashboard until you see your college’s name and Remote Ready Book Camp. Watch this video on RRBC for step-by-step instructions.

Academic Advising
To schedule a virtual advising session, request an advising appointment through AlamoNAVIGATE. Your advisor will send you a message with a link to log into your appointment via Zoom.

Academic Advising will have "Remote Drop-in Hours" via Zoom every Monday from 1-5 p.m. and Tuesday from 9 a.m. to 12 p.m. Visit alamo.edu/pac/advising to learn more.

S.H.A.R.E. Center
The Palo Alto College S.H.A.R.E. Center remains committed to providing resources and meeting students’ basic needs in and outside the classroom. Advocacy services like academic peer coaching, counseling, emergency assistance and much more are available remotely via phone or Zoom. Remote hours of operation: Monday – Thursday, 8 a.m.-7 p.m. Learn more at 210-486-1111 or alamo.edu/pac/share.

Pop-Up Markets
In partnership with San Antonio Food Bank, the S.H.A.R.E. Center will continue to offer drive thru food pantry services on June 24. Learn more at 210-486-1111.

STEM Center
The STEM Center will be available virtually to assist students Monday–Thursday from 8 a.m.-6 p.m. Email pac-stem@alamo.edu or call 210-486-3945 to connect with Palo Alto College STEM Center staff.

Tutoring Services
Palo Alto College offers free tutoring services to all students. During remote teaching and learning, the college’s tutors are available through Zoom. Online tutoring is also provided through Brainfuse. No appointment is necessary. Learn more at alamo.edu/pac/tutoring. Questions? Contact us at pac-tutoring@alamo.edu.

Testing Center
Palo Alto College is providing TSI testing services remotely. Please contact the Testing Center via email at pac-testcenter@alamo.edu or phone at 210-486-3444 to register for the exam.

 

Will there be dining services on campus for Summer 2021?

No. The cafeteria and café will be closed throughout Summer 2021. Vending Machine services will be available beginning May 31.

 
Fall 2021
Are classes going to be held on campus for Fall 2021?

For Fall 2021, up to 75% of instruction will be face-to-face (F2F) or hybrid models of instruction. Students should check their Canvas course page and Canvas email for information from their instructors before classes start. View all on-campus courses by browsing the ACES Course Lookup for Fall 2021.

One to two weeks before classes begin, students should also check their ACES Email for information from their instructors. If students have questions, they can also email the instructor.

ACES Course Lookup

How to use the ACES Course Lookup:

  1. Visit the dynamic schedule page and choose Fall 2021 from the pull-down menu
  2. Click Submit button
  3. Choose a Subject from the list (required field, i.e. ENGL-English)
  4. Choose the College (i.e. Palo Alto College, or choose All)
  5. Choose Part of Term (i.e. Full Term, or choose All)
  6. Choose Session or leave it All; choose Location or leave it All; make any other selections (or leave blank for all available)
  7. Click Class Search
  8. The mode of instruction is listed in each course's details, beneath "Lecture Schedule Type" and Comments Section
What services are offered on campus for Fall 2021?

Business Office
The Business Office can be contacted by calling 210-212-5266 or by emailing dst-vbo2@alamo.edu. The Business Office is offering on-site appointments. Please schedule your appointment at the link below.

Schedule an appointment

S.H.A.R.E. Center
The Palo Alto S.H.A.R.E. Center remains committed to providing resources and meeting students’ basic needs in and outside the classroom. Advocacy services like academic peer coaching, counseling, emergency assistance and much more are available remotely via phone or Zoom. Learn more at 210-486-1111 or alamo.edu/pac/share.

Pop Up Markets
In partnership with SA Food Bank, the S.H.A.R.E. Center will continue to offer drive thru food pantry services on August 5. Learn more at 210-486-1111

IT Services - Computer Lab & Printing
The Academic Learning Studio (Ozuna 150) computers and student printing serices (GoPrint) will be available by appointment only, on a limited basis, Monday–Friday from 8 a.m.–5 p.m.

Occupancy limitations and social distancing will be followed. Sanitation and disinfection of all equipment will be completed between each use.

To schedule an appointment, call the PAC Information Technology Services Help Desk at 210-486-3777 (select option 1).

Wi-Fi
Palo Alto College has designated parking lots 1 and 2 (north of Palomino Center) and lot 11 (north of Ozuna) as Wi-Fi hotspots for students to access campus Wi-Fi. Everyone is encouraged to stay in their vehicles and practice social distancing. View Wi-Fi hotspot map

Are curbside services available for Fall 2021?

Technology
Laptop and mobile hotspot checkouts are available to PAC students enrolled in the current term on a first-come, first-served basis. Students requesting a mobile hotspot must attest to not having access to high-speed internet.

Appointments for contactless curbside pickup and return are available Monday – Friday, 8 a.m.-5 p.m. To schedule an appointment, call the PAC Information Technology Services Help Desk at 210-486-3777 (select option 1). For more information, visit alamo.edu/pac/its.

What services are offered remotely for Fall 2021?

IT Services
Palo Alto College Information Technology Services (ITS) is committed to assisting the campus community throughout the transition to remote learning, teaching, and working.

Students can call the ITS Helpdesk for ACES and technical support.
Phone: 210-486-3777 (select option 1)
Hours of operation: Monday-Friday, 8 a.m.-5 p.m.

Students are encouraged to take the one-hour Remote Ready Boot Camp (RRBC) training in Canvas to prepare for remote learning. Click on Canvas in ACES, scroll down in your dashboard until you see your college’s name and Remote Ready Book Camp. Watch this video on RRBC for step-by-step instructions.

Academic Advising
To schedule a virtual advising session, you will still request an advising appointment through AlamoNAVIGATE. Your advisor will send you a message with a link to log into your appointment via Zoom.

Academic Advising will have "Remote Drop-in Hours" via Zoom every Monday from 1-5 p.m. Visit  Visit alamo.edu/pac/advising to learn more.

S.H.A.R.E. Center
The Palo Alto S.H.A.R.E. Center remains committed to providing resources and meeting students’ basic needs in and outside the classroom. Advocacy services like academic peer coaching, counseling, emergency assistance and much more are available remotely via phone or Zoom. Learn more at 210-486-1111 or alamo.edu/pac/share.

Pop Up Markets
In partnership with SA Food Bank, the S.H.A.R.E. Center will continue to offer drive thru food pantry services on August 5. Learn more at 210-486-1111

Will there be dining services on campus for Fall 2021?

Cafeteria services are scheduled to begin Fall 2021 with limited grab and go options but specific services are still being finalized and subject to change.


 

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For complete information about the Alamo Colleges’ Return to Campus plan, please visit the Alamo Colleges District Return to Campus page.

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