Veterans Affairs


SAC-VA Advising Hours

Fall 2020 Advising Hours are currently available by zoom meeting.

Fall Registration is open

Please contact your advisor to set up an appointment.  You may also call 210-486-0111 or 210-486-1634 to schedule an appointment.

Chase Hampton

Tim Pair

Patricia Patten

Shay Preyer

Kathryn Sanchez-Lane

Latrina Spann

Angela Rodriguez

Rose Moreno, Team Lead

Kathryn Presley, Admin Asst.

Fall 2020 Walk-In Advising ZoomRoom
Due to COVID-19 safety precautions
The SAC-VA Advisors will host virtual walk-ins

July 27 through August 29, 2020

Mondays from 8:30am-6:30pm

Fridays from 10:30am-4:30pm

Saturdays from 9am-1pm



Please use the meeting information below to access our virtual waiting room and wait to be called in to a private advising break-out room.   

You may also send an email to with a question or to schedule an appointment.

Join Zoom Meeting

Meeting ID: 294 493 2415
Passcode: Victory
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Meeting ID: 294 493 2415
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Frequently Asked Questions (FAQs)

What COVID-related information can you provide students with that impact your department?

The Department of Veterans Affairs has released the following information in regards to students that are using the Post 9/11 G.I.Bill®

My school changed my program from in-residence classes to online (ZOOM) classes? Can I still get GI Bill benefits for this?

Based on the recently passed legislation, if your school converts from an approved residence training course to online training(ZOOM) for that course (distance learning) due to COVID-19, your benefits will not change. However, the law only authorizes this special authority from March 1, 2020, to December 21, 2020. The new law applies to both current and new students enrolled in courses affected by COVID-19.

Note: Other types of changes to your enrollment status (for example, dropping a class results in a reduced rate of pursuit) may affect payments.

What happens to my housing allowance if my school changes from in-residence classes to online (ZOOM) classes due to COVID-19?

Post-9/11 GI Bill students whose schools convert to online programs (ZOOM) from previously approved resident programs will not see reduced monthly housing payments. Current and new beneficiaries can receive the resident housing rate when in school March 1, 2020, to December 21, 2020.

Note: Other types of changes to your enrollment status (for example, dropping a class results in a reduced rate of pursuit) may affect payments.

If I am unable to attend school due to COVID-19, but my school is in session, will I still receive my education benefits?

VA can pay you through the last date of attendance, but not through the end of the term. This may create a prorated tuition & fees debt and a housing overpayment for you. If you do get a debt you can request a waiver when you are notified of a debt. Learn more at Submit a Waiver Request. Also, VA has provided additional support to students who owe debts (see question 8 for additional information).

What happens if my school is closed temporarily?

If your school is temporarily closed, VA will continue to pay your benefits through the end of the term or 28 days, whichever is sooner.

What happens when my school’s resident lab portion of a course is canceled or marked as incomplete due to COVID-19 and the school does not allow me to move to the next class in the degree program? (i.e. Organic Chemistry 1 lab completion needed to enroll in Org Chemistry 2 next semester)

VA lacks authority to handle these situations in any special way due to COVID 19. VA has instructed schools to follow their “Incomplete” grade policy and apply that procedure, if applicable. When the school is eventually able to continue training, you will be allowed to complete the lab portion without any further reporting requirements to VA.  However, if the discontinued class is a prerequisite to future classes, you cannot enroll in the next sequential required class until the pre-requisite is complete. If your school doesn’t have an “Incomplete” policy, the school should withdraw you from the class based on your last date of attendance. But if this action changes your rate of pursuit, your monthly housing allowance may be affected.

Will VA pay for my benefits if my school changes from a standard grade scale (A, B, C…) to a Credit/No-Credit or Pass/Fail or other grading system due to COVID-19 national emergency?

Depending on the School’s grading policy, classes taken Pass/Fail or Credit/No-Credit may result in a non-punitive grade if the student fails the class. Rules about non-punitive grades have not changed. Although VA does not typically make payments for classes resulting in non-punitive grades, if COVID 19 is reported as mitigating circumstances for the student’s receipt of a non-punitive grade (i.e., Credit/No-Credit) VA will pay for the class.

I’m experiencing a financial hardship due to COVID-19 and owe a debt to VA. Is there any relief for me?

VA’s Debt Management Center (DMC) is currently offering Veterans a couple options; one is to completely suspend debt collection and the second is to establish an extended repayment plan without the submission of additional financial documentation. DMC encourages Veterans and family members affected by COVID-19 (Coronavirus) who have a VBA benefit debt and need temporary financial relief to contact the DMC at 1-800-827-0648 to request assistance.

If you have questions about your specific circumstance, please contact the Education Call Center at: 1-888-442-4551 between 8 AM and 7 PM Eastern Time, Monday-Friday, or submit your question electronically. The VA Debt Management Center (DMC) is offering temporary financial relief if you are unable to pay your GI Bill benefit debt during this crisis. Our debt relief flyer breaks it down for you.

Will there be any impact on tuition and fee payments when only the modality changes within a term due to COVID-19?

Tuition and Fees reporting requirements will not change due to COVID-19 national emergency.

Remedial/Deficiency class: Will VA education students be allowed to continue or start remedial/deficiency level courses at Institutions of Higher Learning (IHL) who convert to an online modality due to COVID-19?

Based on the new law, an educational institution which converts an approved resident Remedial/Deficiency course to an online training modality for that course (ZOOM), may continue to certify these credit hours to the VA as resident credit hours during the authorized timeframe: 1 March 2020, to 21 December 2020.

If an educational institution creates a new vacation break, or extends such a break, which may include a change in term dates that are due to COVID-19, what steps will be taken?

The School is required to always include inclusive dates of official school vacation periods of 7 or more consecutive days when certifying non-standard enrollment periods for all benefits in non- standard remarks. This remains true during this COVID-19 national emergency. If there is a change in enrollment dates, the School must adjust all elements of the enrollment certification to match actual enrollment timeframe. (includes break time and end date)

Have there been any policy or process related changes in your department that impact students?

  • All services will be provided to students in a remote environment until further
  • Appointments and Virtual Walk-ins (if available) will be conducted via Zoom appointments and Zoom
  • Benefit Certification will be completed by submitting your request for certification via docusign

– Please be sure to select appropriate school’s tab when completing this process

  • The college Webpages are frequently updated with pertinent information
  • If you have any outstanding debt with the VA or questions pertaining to VA debt, please contact the Debt Management Center at: 1-888-442-4551 between 8 AM and 7 PM Eastern Time, Monday-Friday, or submit your question

What additional information can you share with students that is key to their success with your department?

To ensure successful completion of the semester, students should:

  • Maintain contact with your academic advisor and faculty members
  • Make sure that all courses you register for are required for your degree Plan
  • If you are a guest student from a college/university that is not an Alamo College, be sure to have your home school submit a parent letter
  • Check your ACES email account often for any updates
  • Be sure to visit the your school’s webpage for any pertinent updates
  • Be sure to submit benefit certification paperwork before the payment deadline if using CH33, CH31, Hazlewood or deferment
  • Pay your balance or enter into a payment plan prior to the payment deadline if not using one of those
  • Pay your IM fees prior to payment deadline if your balance is more than $102.00
  • Inquire what impact any schedule changes (drops/adds) will have to your benefits before making changes
  • If you change your schedule, notify your advisor and request that those changes be certified (you will have to submit another request)
  • If you are using CH31 (VR&E), make sure you maintain contact with your VA Case manager and that you have a valid PO for your home college and each book store that you have classes
  • Remember that you must submit documentation to request benefit certification EVERY semester that you wish to use benefits
Express Certification Zoom Room

Due to COVID-19 safety precautions

The SAC-VA Staff will host

Virtual Express Certification

for students that do not need to meet with their advisor

before having their benefit paperwork processed

July 27 - August 27, 2020

* Tue-Thur *

8:30am - 6:30pm



Please use the meeting information below to access our virtual waiting room and wait to be called in to private break-out room.  There are limited staff on call, so please be patient as you wait your turn! 

You may also call 210-486-0111


send an email to 

with a question or to schedule an appointment

Join Zoom Meeting

Meeting ID: 998 2043 1967
Password: Victory

One tap mobile
+13462487799,,99820431967#,,1#,376463# US (Houston)
+16699006833,,99820431967#,,1#,376463# US 

(San Jose)

Dial by your location
+1 346 248 7799 US (Houston)
+1 669 900 6833 US (San Jose)
+1 253 215 8782 US (Tacoma)
+1 929 436 2866 US (New York)
+1 301 715 8592 US (Germantown)
+1 312 626 6799 US (Chicago)
Meeting ID: 998 2043 1967
Password: Victory
Find your local number: 

Community Partners

This page is under construction

VR&E (CH31) Bookstore Guidance


Because the bookstore is closed and classes will be online, the bookstore is going to create accounts for Veterans to order books and supplies online through the bookstore website.  

To access your VA accounts online, you will need your campus student ID number, as that will be linked to the supply and book voucher.  

You will need to place two orders, one for books and one for supplies - as you would do two transactions in the bookstore at the registers

Once you have logged into your specific campus bookstore website you will see a link to shop by student ID:

Enter your student ID, and hit enter.  You will be brought to a second page, where you confirm your college and the term (Fall 2020) 

Once you select “Find Courses”, you will be taken to your list of courses, where you will select which books you are looking to purchase.  Make your selections based on the required materials

Once you have made your selections, proceed to checkout.  Create an account using your .edu email address, and confirm your shipping and billing address.  Once you get to the payment method screen you will see your payment options.  For VA, you will have to select the option for Bookstore Charge Account as seen below:

Once you have selected that, enter your full campus student ID number and select Find accounts.  You will see two accounts, one for books, one for supplies.  Select the appropriate account.

PLEASE NOTE: You cannot use the full available balance on your textbook account - we place a large limit  to ensure it covers all REQUIRED books.  If your book total is only $50 you cannot spend the excess.  YOU CAN ONLY PURCHASE THE BOOKS LISTED FOR YOUR CLASS.

Before you continue, you must check mark that you understand the terms and conditions of using the VA accounts online for both textbooks:   and for supplies:

Once you have checked the box, and clicked “Pay with This” you can finalize and complete your order.  You will receive an email with your order confirmation number, and once your order ships, a tracking number will be provided via that email address.

You will repeat the order process for your Supplies account, shopping for the standard supplies, such as pens, pencils, notebooks, highlighters, etc.



Victory Center Tutoring


August 24 - December 11, 2020 

Tutors are available for remote (Zoom) tutoring appointments.  

The hours are as follows:


MATH - EDDIE PERALES - Tuesday 12-6, Wednesday 12-5, Thursday 12-5

MATH – VICTORIA FERNANDEZ – Tuesday 11-4, Wednesday 11-2, Thursday 11-4, Friday 11-2 

ENGLISH – HEATHER RODRIGUEZ-MORRIS – Tuesday 10-3, Wednesday 10-3 Thursday 10-4


Email your tutor to schedule an appointment via zoom:


The Office of Veterans Affairs assists all eligible veterans obtain financial assistance and information on Veterans Benefits while they attend San Antonio College. The college participates in educational programs provided by the Department of Veterans Affairs. Students using VA education and Vocational Rehabilitation benefits must go to their home campus each semester (prior to the payment deadline if the Post 9/11 G.I Bill® or Vocational Rehabilitation benefit will cover thier tuition bill) to request that their benefits be processed.  These programs include:    

Chapter 30 - Montgomery G.I. Bill® Active Duty Educational Assistance Program
Chapter 31 - Veteran Readiness & Employment Program (must have authorization from CH31 Case Manager - known as Purchase Order (PO)
Chapter 33 - Post-911 Veterans Educational Assistance Act of 2009
Chapter 35 - Survivors and Dependent Educational Assistance Program
Chapter 1606 - Selected Reserve Educational Assistance Program
Hazlewood Exemption

Note: Students utilizing Chapter 30 and Chapter 1606 must log in to the WAVES online system and verify their enrollment each month on the first day of the month to ensure timely payment of benefit stipend.

The Office of Veterans Affairs also assists Texas Veterans in obtaining the Hazelwood Act. This program exempts qualified individuals from payment of all tuition and most fees.

Students using the Hazlewood Tuition Exemption and taking courses at more than one Alamo College District campus (i.e. classes at SAC and SPC) must go to their home campus VA office to process the Hazlewood Exemption and complete the payment process.

Schedule of Tuition and Fees Department of Defense Funded Students FY 2019-2020 

Schedule of Tuition and Fees Department of Defense Funded Students FY 2020-2021

Additional Forms for Veterans 

DD Form 214 

W.A.V.E.S. (Web Automated Verification of Enrollment)
VA Forms     

Veterans Resources 

VetSuccess on Campus
GI Bill® Overview 
National Center for PTSD 
State and Local Resources  
Women Veterans 
Veterans Crisis Line 1–800–273–TALK (8255), Press 1
Texas Hazlewood Information

What happens to the $1,200 buy-in for MGIB (Chapter 30)?

Any veteran who paid the $1,200 buy-in for MGIB (Chapter 30) and elects to use the Post-9/11 GI Bill®. (Chapter 33) will be refunded the buy-in.  The buy-in or a portion of the buy-in will be refunded on the last payment of the monthly living allowance.  If a veteran has already used some of their MGIB (Chapter 30) benefits they will receive prorated refund.  If the veteran does not receive a living allowance check upon using their last month of new GI Bill® entitlement the buy-in will not be returned.

What happens to the $600 buy-up program for the College Fund?

The VA ruled that individuals will not receive an increased amount under the Post-9/11 GI Bill® (Chapter 33) for additional contributions ($600 buy-up) paid under MGIB Chapter 30 or REAP (Chapter 1607).  This $600 will not be refunded if a veteran chooses to transfer from Montgomery GI Bill® to Post 9/11 GI Bill®

How does this affect enlistment/reinlistment kickers and College Fund?

Enlistment and reenlistment kickers will continue to apply to veterans under Post 9/11 GI Bill® (Chapter 33).  Any additional monthly benefits will be simply added to the monthly living allowance.  For example, if a veteran is entitled to a $200/month enlistment kicker and a $1400/month living allowance, then that veteran will receive $1,600/month.

The VA’s final rules state that they will not pay kicker or college fund bonuses if the veteran is not receiving a living allowance (e.g., while on active duty or exclusively distance learning).  IAVA is actively fighting to reverse the VA’s interpretation.

What benefits are available for the part-time students?

Living allowance:  Paid to students who are enrolled more than half-time.  A student enrolled one unit above exactly half time will qualify for a prorated monthly living allowance.  For example, a student is taking 7 credits at a school that considers 12 credits full-time, that student will receive 60% of the normal living allowance rate.

Credits   % of BAH 
 12  100%
11    90%
10 80%
   9    80%
 8  70%
 7   60%
 6  0%

Book Stipend:  The payment will be $41.67 for every credit enrolled, but no more than $1,000 per academic year.  (e.g., a student enrolled in 12 units will receive $500 for that academic term).