Office of Technology Services

Welcome to the Office of Technology Services (OTS)

OTS manages the college's technology infrastructure and offers a wide range of services to assist members of faculty, staff and students with their technical needs.  Our Mission is to provide the San Antonio College community with reliable and secure information technology infrastructure and services. 

Service Catalog

Browse the OTS Service Catalog by User Category or search our comprehensive A-Z index for easy access to IT services and expertise available to the San Antonio College community! The OTS Service Catalog describes the key services, points of contact, and request processes offered by the San Antonio College Office of Technology Services and District Information Technology Services. 


Faculty

Staff

Student 
  • The OTS Service Center, located on the 7th floor of Moody Learning Center, provides IT support via phone, walk-in and email to San Antonio College's students, faculty and staff. [Read More...]

    Service Hours: 8:00 a.m. - 5:00 p.m., Mon-Fri
    Phone: 210-486-0030
    Email: sac-it@alamo.edu
    In Person: MLC 710 (7th Floor)

  • The Student Mega Lab provides SAC students the space and resources to complete class work. Staff with specialized knowledge of operating system and key software applications are on hand to assist students with troubleshooting needs. [Read More...]

    Service Hours: 8:00 a.m.-7:00 p.m., Mon-Fri
    Phone: 210-486-0160
    Email: sac-megalab@alamo.edu
    In Person: Moody Learning Center-502 (5th Floor)

  • The Instructional Innovation Center (IIC)housed within OTS, assists faculty and staff in the use of technology. IIC offers both group and individual, hands-on training in the latest technology,  tools, and systems used at our institution. [Read more...]

    Service Hours: Mon, 8:00 a.m. - 5:00 p.m; Tues-Wed, 8:00 a.m. - 7:00 p.m.; Thurs-Fri, 8:00 a.m. - 7:00 p.m.
    Phone: 210-486-0030
    Email: sac-it@alamo.edu
    In Person: MLC 712 (7th Floor)

  • The SAC Tech Store is a one stop shop for all of your technology needs. Offering repairs, sales, and workshops - the SAC Tech Store is your place to shop learn and explore.  [Visit the SAC Tech Store website]

    Hours: 8:00 a.m.-5:00 p.m., Mon-Fri
    Phone: 210.486.0942
    Email: sac-techstore@alamo.edu
    In Person: 1515 N. Main Ave., in the San Antonio College Tino and Millie Duran Welcome Center

Technical Support

The OTS Technical Support Unit serves the San Antonio College Community as one of the key resources for supporting your information technology needs. Our staff can assist you with solutions for a variety of technology related issues such as: basic computing problems, software and hardware issues, and password recovery assistance.

For Assistance By:

Phone: 210-486-0777

Email: sac-helpdesk@alamo.edu

Online: Submit a Footprints to submit a service request. (SAC Employees Please Note: To access Footprints you must enter your workstation username and password).

After Hours? 

Call Alamo Colleges District Help desk at 210-485-0555 or leave a message and the Help desk will respond within one business day.

Video Assistance on Demand:

Check out eClips, our online repository of short instructional videos that describe how to use the various systems and services available at San Antonio College. The videos are hosted on our enterprise Video on Demand solution-SAC ON DEMANDeClips are available at any time, any place. For your convenience, the videos are catalogued. [Read More...]

IT Metrics Dashboard

Want to know how we are doing? Check out our Monthly Metrics Dashboard for detailed reports about the following OTS Services:

Technology Administrative Services Technical Support Services
Network Security & System Administration Instructional Technology Services

OTS News

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