Student FAQ Page
Q Academic Standing: Why am I on suspension?
A Students are placed on suspension when their GPA drops below 2.0 causing them to fall out of Good Academic Standing. Details on suspension can be found in Standards, Petitions, and Appeals
Q Registration: Every course I select states it’s for a specific population. What does that mean?
A Certain course sections are restricted to specific groups so only identified students within these groups will be able to register for those sections. These groups include:
*Career programs (Allied Health)
*Learning Communities (Ascender, Honors Academy)
*Special Populations ( High School Programs)
Q Tuition: When will Financial Aid pay for my classes?
A Payment for classes depends on when all required documents were submitted and verified for aid. Other factors can impact when student aid is released and received. Detailed information on Financial Aid Processing web page.
Q What is considered enrolled when trying to apply for emergency assistance?
A In order for a student to receive emergency assistance through our center, the student’s tuition for the semester they are registered in needs to be paid or on a payment plan. The Pell grant, for students who are awarded, automatically pays out 10 days before the first day of class.
Q Why can’t we receive same day case management or counseling?
A Our center uses a systems approach process. Before a student can receive case management or counseling, a student needs to complete the Advocacy Center forms and an Initial Intake Assessment. We only complete same day appointments if we assess a situation needs immediate attention. Come into our center or call our Helpline at 210-486-1111 to speak to a staff member.
Q Can we walk into the center to get scheduled for appointments?
A Yes, stop by and let the front desk know you would like to schedule an appointment and they will start you on the process.
Q If I skip a semester of classes, can I still use the The Store and the Magic Closet?
A Yes, The Store and the Magic Closet can be utilized up to 12 months from the last semester registered.
Q Is the Federal Emergency Assistance application the same thing as emergency assistance through the Student Advocacy Center?
A No, the Federal Emergency Assistance application, also known as CRRSAA, is an Alamo wide application that student’s can apply to through their ACES portal. Emergency assistance through our Advocacy Center is considered in-house assistance and can only be awarded through meeting with one of our case managers.
Q Do you provide tuition assistance?
A We do not provide tuition assistance through our center. The Federal Emergency Assistance (CRRSAA) application has a tuition assistance option. This application can be accessed through the ACES portal under the financial aid tab.
Q Student made a payment on the current semester, had a previous balance, then the student was dropped from the current semester for non-payment.
A When the student has a previous and current term balance, when a payment is made, the payment is applied to the oldest balance first. A student cannot pay the current term and leave a balance on the previous term.
Q My classes were dropped, how do I get my classes back right after the first purge?
A The Business Office refers students to the Department, Advisor, and Admissions.
Q Why am I being charged - 30% for a course I dropped but never attended class?
A Once the semester starts, the refund percentage is 70%. To receive 100% the student would need to drop before the semester began and the student can file a Petition if interested.
Q I will not be able to pay my second installment on the payment plan, what will happen if I pay late?
A After the Payment plan has been set up a student will not be dropped for missing a payment, however, the student will be charged a $10 non-refundable late fee for each installment date that the student is late.
Q I am being charged the wrong rate of tuition and fees.
A The Business Office is unable to change the rate, please contact (according to the department e-rate or Residency).
disABILITY Support Services
Q: What civil laws are applicable to students with disabilities in postsecondary education?
A: The Americans with Disabilities Act (ADA) of 1990 and Section 504 of the Rehabilitation Act of 1973 are the two main laws that protect the rights of individuals with disabilities in such institutions such as San Antonio College.
Q: How can I receive accommodations for my classes?
A: Please complete the “Request for Disability Services” electronic form, list the classes for which you are requesting accommodations, and attach qualifying documentation. (step-by-step guide).
Once received please allow up to 14 business days after submission to be contacted by a disABILITY Support Services team member to schedule an intake appointment with a dSS advisor.
Q: Do I need to request course accommodations every semester?
A: If you would like accommodations every semester, then a new request for accommodations must be submitted to dSS every semester.
Q: What are some differences between high school and college for students with disabilities?
A: High School to College Transition
Q: How can I schedule an appointment with my dSS advisor?
A: Please drop by dSS located on the first floor of Moody Learning Center or call (210) 486-0020.
Q: SAC is my home college, but I’m taking a class at another Alamo College. Do I need to request accommodations at that College?
A: No. Please complete your “Request for Disability Services” form from your home college. Once your request is approved, the home college (SAC) will notify the respective Alamo College(s) of your co-enrollment status.
Q: Where can I go for more information?
A: Online: disABILITY Support Services
In-person: Moody Learning Center – 1st floor
Phone: (210) 486-0020
Q Do I need a parking pass to park on campus?
A San Antonio College no longer issues or requires parking passes in the open/student parking lots including the garages. Just be mindful of designated slots for Faculty and Administrators.
Q Do I need my student ID?
A You will need one to check out books from the library and other electronics, plus it can also offer a discounts in an around town such at the at the Art Museums and some theatres.
Q When and where can I get my student ID?
A You can get your student ID from the Welcome Center once your tuition has been paid or a payment plan has been set up
Q When will I get my money from FA?
A Once FA pays out your tuition you will receive your disbursement which is based on your enrollment status. Contact FA office.
Q How fast can I finish my degree?
A It’s not how fast you can finish your degree it is finishing your degree successfully. We need to discuss in detail and plan out your classes.
Office of Student Life
Q Where can I find a calendar of events?
A Calendar of Events can be found on our Alamo Experience platform at:
Students can also access the calendar by logging into ACES, click on the “Alamo Experience” link, and then click on the “events” tab.y
Q What programs are offered through the Office of Student Life?
A Student Life currently offers athletics, Bae-B-Safe) sexual health), campus tours, civic engagement, club sports, college events, cultural committees, financial literacy, health programs, honor societies, intramurals, K-10 outreach, student clubs and organizations, student ambassadors, student government association, student leadership certification, volunteerism, and weeks of welcome.
Q What sports are offered at SAC?
A We currently offer Men's and Women’s Basketball. Men and Women’s Soccer, Women’s Volleyball, and Co-ed Boxing.
Outreach and Recruitment
Q Who is my advisor? I do not see one listed?
A Advisors are assigned to students after the census date. After that census date students can see their advisor in their ACES account.
Q What is my username and password for my ACES account?
A An Enrollment Coach in the Welcome Center can help you look up your username. The Welcome Center is located in the Moody Learning Center on the second floor. For your password please call the SAC Helpdesk at 210-486-0777. However, if you have NEVER logged in (your first time) your password is defaulted in red letters on the ACES login page.
Q Do I need a parking pass to park on campus?
A San Antonio College no longer issues or requires parking passes in the open/student parking lots including garages. Just be mindful of designated slots for Faculty and Administrators.
Q Do I need my student ID?
A You will need one to check out books from the library and other electronics, plus it can also offer a discount in and around town such as the Art Museums and some theaters.
Q I’m trying to register for classes but I have a hold for a missing transcript. My school has already sent my transcript.
A Please contact firstname.lastname@example.org with your full name, date of birth, and student ID number. That team will be able to check your record for any transcripts that have come in. Sometimes we require an updated transcript with your high school graduation date or final grades for a previous term.
Student Enrichment Center
Q How do I schedule a career services appointment (resume review, job exploration, or job/internship search)?
A Students are able to set up an appointment with a career navigator through Navigate. Instructions will be available at alamo.edu/sac/sec.
Q How can students learn skills and attend professional development opportunities?
A The Student Enrichment Center has a calendar of events and workshops on our department homepage. Additionally, students can access MySAC Journey on the first-year experience subpage for resources and tasks to complete.
Q How can I track my experiential learning experiences?
A Students can find instructions on how to complete on our department homepage under experiential learning.
Student Financial Aid
Q How do I check my ACES?
A Here is a tutorial with information on how to log in and check for messages:
Q When will I receive my refund?
A Here is a link to the bursar page w/refund setup and schedule info:
Q How do I upload required documents to my ACES portal?
A Here is tutorial information on how to upload documents to ProVerify & ACES:
Q Do I have to pay back my financial aid if I drop my class?
A Once you drop classes FA will calculate your award and classes dropped. At this point you may have to pay back FA. Contact FA in the Welcome Center for more assistance.
Q Looks like I am being charged as an out of state/out of district student. Can you fix that?
A Your residency classification is automatically generated from the information you provided through ApplyTexas. If you feel your classification is incorrect, please contact our Residency team at email@example.com or 210-486-0640. Please be sure to provide your full name, date of birth, and student ID number.
Q I graduated but I haven’t received my diploma. Do you know how or when I would receive it?
A Diplomas are mailed 8 to 10 weeks after the end of the semester in which you graduated. Fall graduates receive their diplomas in mid- February. Spring graduates receive them in mid-August and summer graduates receive them in mid-October.
Q I intended for my benefits to pay my bill but I still have a balance, why?
A Every semester that you intend to use benefits to include GI Bill, other VA education benefits or Hazelwood you must submit a Request for Certification of benefits to the SAC office prior to the payment deadline if you use a benefit that covers tuition and fees (Post 911, GI Bill, Veterans Employment and Readiness, or Hazelwood). Request for Certification
VA benefits and Hazelwood do not cover penalty fees such as 3Peat fees, so please see your advisor if you have a balance after submitting your request for certification.
Q I am Active Duty/Guard/Reserve and using tuition Assistance, how do I get my information submitted to the business office so that my tuition is covered?
A Submit your Tuition Assistance Vouchers to your SAC-VA advisor by using this link to attach your document - TA SUBMISSION
– remember that TA only pays tuition and the fees are your responsibility. Pay your balance prior to the payment deadline each semester.
Q I am the spouse of a Service member and using MyCAA, how do I get information submitted to the business office to that my tuition is covered?
A Submit your MyCAA Vouchers to your SAC-VA advisor by using this link to attach your document – MyCAA SUBMISSION– remember that MyCAA only pays tuition and the fees are your responsibility. Pay your balance prior to the payment deadline each semester.
Q I am military affiliated and billed as a Non-TX Resident, what do I do?
A Active Duty, Guard/Reserve, and family members that are not residents of Texas have the opportunity to receive in-state tuition per State Education Code. Please use this link to submit a Military Verification Form (Option1) and be sure to include the appropriate supporting documentation. MILITARY VERIFICATION FORM
Veterans and Family Members using VA Education benefits – Post 9/11 GIBill (CH33), Montgomery GI Bill (CH30 & 1606), Veterans Readiness and Employment (CH 31), Dependents Education Assistance Program (CH35) are also eligible for in-state tuition regardless of residency status. Please use this link to submit a Military Verification Form (Option7) and be sure to include the appropriate supporting documentation. MILITARY VERIFICATION FORM
Students that are only using Hazelwood Benefits must qualify as Residents of the State of Texas in order to be eligible to use the exemption.
Q I am military affiliated and using a benefit that does not pay 100% of my tuition and fees, what do I do?
A It is the student’s responsibility to review their student account and pay your balance. If you are using a benefit that does not pay your bill in full, you have the option to submit a DEFERMENT . You must be eligible for Tuition Assistance, MyCCA, VA Education Benefits, or Hazelwood in order to be eligible for the deferment.
A deferment will waive your payment for the first 60 days of the term. You are still responsible to pay your bill in full by the end of the first 60 days of the term. You may not take an additional deferment for a subsequent semester until you pay your current balance in full.
You also may enter into a payment plan, which will split your account balance into manageable payments until you receive your benefits. PAYMENT PLAN
Remember that “making payment” is not the same thing as creating a “Payment Plan”. If you have an outstanding balance, you may not enter into a new payment plan until you pay your past-due balance in full.
All students are encouraged to submit a FAFSA to apply for federal financial aid.