Remote Ready Staff

Employee Resources Return to Campus Plan Contact Us

*Information on this page is subject to change.

Welcome to the SPC "Remote Ready" staff webpage. Below you will find valuable resources and information to help facilitate your remote working experience. Please make sure to stay engaged with your teams and monitor your ACES email for updates from the college.

Emergency/ Non-emergency Numbers

Non-Emergency:
210-485-0099

Emergency Number:
210-485-0911

Technical Support

If you need remote assistance with your technology, we have compiled a list of tips just for you. Click below for some remote assistance tips.

Contact Information

Email:
spc-helpdesk@alamo.edu

Phone: 210-486-2777 (Choose option 1 for technical support.)

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Employee Loaned Property Request Form

 

Remote Employee Toolkit

Below are links, documents, and guides to help you as we transition to working remotely.  For overall information about COVID-19 go to alamo.edu/coronavirus.

You can find this information also on AlamoShare.  Go to the Employee Portal for other available employee services.

Remote Toolkit

Employee Resources

 

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Alamo Colleges Advocacy Referral

Please submit this form for students who may need assistance outside of the classroom such as emergency aid, mental health support, case management, etc. This form is for faculty/staff referrals and is not intended for students to self-report.

Faculty/Staff Referral Form

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SPC Cares

The SPC Cares office will continue to support students, faculty, and staff remotely until further notice. For assistance with petitions, non-academic grievances, or Title IX holds please contact the SPC Cares office.

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Netiquette

Netiquette, simply defined, means etiquette on the Internet. In an online course, you will be speaking through writing both to fellow students and instructors. It is imperative to communicate well and professionally. The golden rule of netiquette in an online class or environment is, do not do or say online what you would not do or say offline. 

Netiquette Guidelines
  1. Be friendly, positive and self-reflective. When people cannot see you and do not know you, feelings can be hurt if you are not careful about how you express yourself. Think before you write. Do not respond when you feel angry. Wait. Write it down somewhere and come back to it. When you do, you may find that you no longer feel the same way, after you have had time to reflect. If you still feel the need to be heard, then take the time to reread and rewrite it in terms that are easily embraced. When you feel a critique is necessary, express yourself in a positive tone.
  2. Use proper language and titles. Do not use “text” slang or even profane words in an online education environment they will likely sound offensive to the reader. Leave the characters like smiley faces, and instant message abbreviations out. They may be interpreted as childish or too casual for the online education environment. Do not refer to your professor as "Doc" or by his or her first name, unless it is acceptable with him or her to do so. Do not use caps lock when writing, as it insinuates yelling. Always say please and thank you.
  3. Use effective communication. This takes practice and thoughtful writing. Try to speak and write clearly at all times. Reread before you respond. Define and restate your words when necessary. Correct a misunderstanding right away. Be mindful of chosen words and joking.
  4. Ask for clarification. If you are unsure of what was said, or the instructor's directions, or are trying to interpret a person's expressions, then ask again. Do not sit in silence feeling confused or offended. A simple way to do this is to say (or write), "I did not understand...", always keeping the sense of the misunderstanding on yourself.
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Zoom backgrounds

Download Zoom backgrounds to use at your next meeting!

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