IBM Technical Support

Launch your rewarding new career in tech. This offering will prepare you with job-ready skills valued by employers.

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At one low price

$179 for 6 months of access
You will receive access for six months to all the content needed for completing the professional certificate that would benefit your career the most.

You will be able to

Develop up-to-date skills for a career in IT and Technical Support.
Learn hardware and software skills to install and configure devices, operating systems, and applications.
Build essential computer networking, cybersecurity, and cloud computing skills.
Practice customer service and troubleshooting skills through hands-on labs, demos, and interactive exercises.

Offering information

Time Commitment

3–8 months (approximately)

Level

This offering is designed for those wanting to start a new career or switch to a career in IT and does not require any prior experience or degree.

Course Delivery

Online, on-demand**

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Purchase your non-credit online training.

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Our team of friendly Enrollment Coaches is here to provide you with any assistance towards your success.

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Learn more about this Professional Certificate

You can prepare for a variety of jobs in the high-growth field of Information Technology (IT), such as:

IT Support Specialist
IT Helpdesk Associate
Desktop Support Engineer
Technical Customer Service Representative
Enterprise Help Desk Technician and others

By the end of this Professional Certificate, you will: Gain in-demand skills that prepare you to develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing.

Courses include

Introduction to Hardware and Operating Systems
Introduction to Software, Programming, and Databases
Introduction to Networking and Storage
Introduction to Cybersecurity Essentials
Introduction to Cloud Computing
Introduction to Technical Support
Technical Support Case Studies and Project

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Applied Learning Project

Throughout this Professional Certificate, you will complete a mix of videos and engaging hands-on interactive exercises, labs, projects, and practice tests.

You’ll get to:

Learn hardware & mobile device setup
Practice software configuration, Windows/Linux usage, GUI & command line
Execute troubleshooting procedures, IT helpdesk & ticketing systems

Skills You’ll Gain

Networking/Cybersecurity Essentials
IT Fundamentals
Hardware/Software Setup
Technical Support

Cloud Computing
IT Service Management (ITSM)
Troubleshooting
IT Career

Software Development Process
Database Management
Software Application Development
Computer Programming

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Software Development and Product Design

Get professional training needed to get on the fast track in the software development and product design fields.

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Don’t delay. Call (210) 485-0110 or email AlamoONLINE@alamo.edu today!

Alamo Colleges District provides accessible, affordable, on-demand, online courses which stack into a professional certificate. These courses prepare you for a new career in high-growth fields. These course learning experiences help workers like you upskill and reskill quickly based on you completing work weekly according to course suggestions.

An instructor does not teach these self-paced, self-directed courses. If you want courses taught by an instructor, email your Enrollment Coach at AlamoONLINE@alamo.edu so the Coach can share more about those offerings.

These offerings provide you a chance to earn a micro-credential showcasing your mastery of knowledge, skills, and abilities to hiring employers in San Antonio. Completion of a course or training pathway does not guarantee employment. Some possible careers may require you to continue to a degree program offered by one of our five Alamo Colleges. Courses are non-credit and do not automatically transfer to one of the five Alamo Colleges.

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* Refund Policy: Students requesting to be dropped from a Coursera pathway once they have accepted the Coursera invitation do not qualify for a refund.

** Online, on-demand courses are bundled for you into convenient, on-demand pathways in the most in-demand career fields. You will complete community discussion forums, video lectures, and recorded, auto-graded, and peer-reviewed assignments to gain mastery of your new skills in the courses. These courses are not taught by an instructor, instead, they are self-directed. These short, on-demand online courses offer a chance to earn a micro-credential that showcases your mastery of knowledge, skills, and abilities to employers who are hiring in San Antonio.