Salesforce Sales Operations

Launch your career in Salesforce. Learn the foundational skills in Salesforce needed to start a new career.

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At one low price

$179 for 6 months of access
You will receive access for six months to all the content needed for completing the professional certificate that would benefit your career the most.

You will be able to

Communicate relevant information about sales performance to stakeholders and executives.
Use Salesforce Sales Cloud Lightning to manage accounts, opportunities, products, quotes, and contracts.
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.

Offering information

Time Commitment

4 months (approximately)

Level

This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful.

Course Delivery

Online, on-demand**

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Purchase your non-credit online training.

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You may be eligible for Ready to Work.

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Learn more about this Professional Certificate

You can prepare for a new career in Salesforce in various entry-level sales roles, including the sales operations specialist position.

By the end of this Professional Certificate, you will:

Gain foundational skills in sales operations specialist position
Learn how to manage opportunity leads in Salesforce
Ensure customer success
Leverage Salesforce data through reports and dashboards

Courses include

Sales and CRM Overview
Lead Management in Salesforce
Opportunity Management in Salesforce
Reports, Dashboards, and Customer Success in Salesforce

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Applied Learning Project

Throughout this Professional Certificate, you will build a portfolio highlighting use cases where they leverage tools in the Salesforce Sales Cloud and Service Cloud.

You'll get to:

Solve real-world business problems for a fictional social media company
How to optimize the work of marketing associates, sales development representatives, account executives, and sales managers

Skills You’ll Gain

CRM
Sales
Operations
Salesforce

Lightning
Sales
Salesforce
Salesforce Sales Cloud

Lead Management
Opportunity Management
Reports and Dashboards
Customer Success

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Build job-ready skills for the high-growth fields of business marketing, tech sales, and project management.

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Get professional training needed to get on the fast track in the software development and product design fields.

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Alamo Colleges District provides accessible, affordable, on-demand, online courses which stack into a professional certificate. These courses prepare you for a new career in high-growth fields. These course learning experiences help workers like you upskill and reskill quickly based on you completing work weekly according to course suggestions.

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These offerings provide you a chance to earn a micro-credential showcasing your mastery of knowledge, skills, and abilities to hiring employers in San Antonio. Completion of a course or training pathway does not guarantee employment. Some possible careers may require you to continue to a degree program offered by one of our five Alamo Colleges. Courses are non-credit and do not automatically transfer to one of the five Alamo Colleges.

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* Refund Policy: Students requesting to be dropped from a Coursera pathway once they have accepted the Coursera invitation do not qualify for a refund.

** Online, on-demand courses are bundled for you into convenient, on-demand pathways in the most in-demand career fields. You will complete community discussion forums, video lectures, and recorded, auto-graded, and peer-reviewed assignments to gain mastery of your new skills in the courses. These courses are not taught by an instructor, instead, they are self-directed. These short, on-demand online courses offer a chance to earn a micro-credential that showcases your mastery of knowledge, skills, and abilities to employers who are hiring in San Antonio.