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Welcome to ACES

Alamo Colleges Education Services is a secure portal connecting Faculty, Staff & Students to Academic Resources, Email, and other Online Resources.

Support Contacts Helpdesk (210) 485-0555 Weather Line (210) 485-0189

 

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Welcome to the Office of Technology Services (OTS)

OTS manages the college's technology infrastructure and offers a wide range of services to assist members of faculty, staff and students with their technical needs.  Our Mission is to provide the San Antonio College community with reliable and secure information technology infrastructure and services.
      

Latest News

Office of Technology Services (OTS) at San Antonio College unveils a new Laptop Lending Kiosk at the Moody Cafe  

The Office of Technology Services is proud to introduce a new self-service Laptop Lending Kiosk located at the Moody Learning Center, second floor near the Moody Café, effective 13 May 2016.   The innovative new laptop lending kiosk will dispense DELL laptops and MacBook for use by current students at San Antonio College.  The kiosk holds 12 laptops that could be checked out by any currently enrolled student for a maximum of three hours at no cost; simply by scanning their student identification card.  First-time users will receive a temporary passcode via their ACES email.  Laptops come with restrictions and terms of use.  Students are advised to remain on the Moody Learning Center, 2nd Floor while using the laptops, which are equipped with security sensors.  San Antonio College will evaluate the use of the laptop lending kiosk and results will determine if additional kiosks can be added around campus.  We expect this new innovative service greatly improve San Antonio College student’s academic experience.

For more information on the Laptops Anywhere initiative, check out the Laptops Lending Kiosk section of our Service Catalog.

Office of Technology Services (OTS) Unveils Dashboard to Showcase Key IT Performance Metrics 

As a next step to improve department accountability and transparency, OTS will begin publishing monthly key IT measures through an electronic dashboard beginning February 2016.  The purpose is to effectively showcase our unit productivity, efficiency and impact of technology services on campus.  As we continue to collect and track performance data, we intend to update the site with new content and data drill-down to explain specifics.  Our first TV display with IT metrics is available beside our Service Center location, MLC Building, Room 710.  Our metrics dashboard is also available through an online web site, linked to our OTS web page: To access, visit http://www.alamo.edu/sac/ots and select Service Catalog à Metrics button.  With this new initiative, we hope to improve data access and transparency and data consistency while tracking data trends over time to support strategic decision making.  If you have feedback to offer on the metrics or visualizations, please email us at sac-it@alamo.edu

The San Antonio College Office of Technology Services is pleased to announce the release of the new OTS Service Catalog. 6-15-15

 The Service Catalog is a comprehensive list of all San Antonio College technology related services and resources that can be performed by the Office of Technology Services, as well as key services supported by District IT.  The implementation of the Service Catalog allows faculty, staff, and students to present their needs and requests to the subject matter experts directly by providing a list of services and/or service related topics, an overview or description of each service, and the process for requesting the service needed.  To access the service catalog, got to  http://alamo.edu/SAC/OTS and click the “Service Catalog” button located on the right.    If technical support is needed while navigating the OTS Service Catalog, contact the SAC Helpdesk at (210) 486-0777. 

  

 

Tag(s): IT

Contact Information

Usha Venkat,
Director of Information Technology
uvenkat@alamo.edu 

Location:
Moody Learning Center (MLC-709C)

Phone:
210-486-0030

______________________________

Technical Problems? 

Email:sac-helpdesk@alamo.edu
Phone: (210) 486-0777

 
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