IT Services

The Palo Alto College Information Technology Services (ITS) department is committed to providing quality technology resources and support to students, faculty, staff, and the college community.

ACES & Technical Support

Palo Alto College Helpdesk
Phone: 210-486-3777 (select option 1)

Hours of Operation
Monday-Friday 7 a.m.-7 p.m.

Alamo Colleges Helpdesk
Phone: 210-485-0555 (select option 4)
Toll Free: 866-493-3947

Hours of Operation
Monday - Friday: 8 a.m.–midnight
Saturday: 9 a.m.–9 p.m.
Sunday: 11 a.m.–midnight

Caller Checklist
When calling, please have the following information readily available

Last four digits of SSN
ACES ID
Date of Birth
Banner ID

Free or low-cost internet and devices

Programs are available to bridge the digital divide by providing students free or low-cost internet service.

Low-Cost Internet and Devices

Technology Resources

Computer lab and printing

The Academic Learning Studio (Ozuna 150) computers and student printing services (GoPrint) are available Monday-Friday, 7 a.m.-7 p.m

The Academic Learning Studio is available for Appointments and Reservations. To schedule an appointment, call the PAC Information Technology Services Help Desk at 210-486-3777 (select option 1).

Laptops Checkout

I don’t have access to technology equipment. How can I request to borrow equipment for working remotely?

Laptops are available on a first-come, first-served basis (by appointment or walk-in). Requests may be submitted Monday-Friday between 8 a.m.–5 p.m., by completing the following steps:

Call PAC ITS at 210-486-3777 (select option 1).
ITS will verify student eligibility.
Pickup appointment will be scheduled.
ITS will provide a brief overview of the equipment, share helpful resources, and address any questions the student might have.

What are the eligibility requirements for loaner equipment?

Must be enrolled in the current term and provide two forms of identification (student ID and state ID)
Must be PAC home student
Equipment is loaned on a term-by-term basis and must be returned at the end of term

Where can I pick up requested equipment?

All loaner laptops will be available for pickup in the Academic Learning Studio in the Ozuna Library and Learning Center, Room 150.

On-Campus Internet Access

On-campus Wi-Fi hotspot
To help ensure the campus community has the access they need for remote learning, teaching, and working, Palo Alto College has designated parking lots 1 and 2 (north of Palomino Center) and lot 11 (north of Ozuna) as hotspots for students to access campus Wi-Fi. Everyone is encouraged to stay in their vehicles and practice social distancing. View Wi-Fi hotspot map

Remote Ready Boot Camp

Start Smart with Remote Ready Boot Camp

To prepare for remote learning, students are encouraged to take the one-hour Remote Ready Boot Camp (RRBC) training in Canvas.
- Click on Canvas in ACES, scroll down in your dashboard until you see your college’s name and Remote Ready Book Camp.
- It will help you to watch this video on RRBC.

Help Guides and Knowledgebase

Additional Help guides and knowledgebase support are available on Alamo Colleges Screen Steps Live.

Help Guides and Knowledgebase

Employee Resources

What is VPN, and who needs it?

Virtual Private Network (VPN) is a secure connection for employees to access Alamo Colleges servers when you are not on campus or district offices.
VPN is required for services such as Share Drive Access, Banner Access, Ad-Astra Access, and Remote Desktop.
You will not need VPN to access ACES, Canvas, AlamoShare, Outlook, Zoom, or Microsoft Teams.

I need VPN access. What do I do?

Employees who need to access Alamo Colleges resources while off-site must submit a completed Multi-Factor Authentication (MFA) Virtual Private Network (VPN) Access Request Form.
MFA VPN forms must be submitted through the FootPrintes ticketing system.
Contact the PAC ITS helpdesk to have the VPN application installed and configured on your computer.