IT Services

The Academic Learning Studio (Ozuna 150) computers and student printing services (GoPrint) are available Monday-Thursday 7 a.m.–7 p.m. and Friday 8 a.m.–5 p.m.

The Academic Learning Studio is available for Appointments and Reservations. To schedule an appointment, call the PAC Information Technology Services Help Desk at 210-486-3777 (select option 1).

Laptops are available on a first-come, first-served basis. No appointment is required.

Students can visit the Ozuna Library, room 150 (Academic Learning Studio), Monday through Friday, from 7 a.m. to 7 p.m., to check for available laptops. Students can also call PAC ITS at 210-486-3777 (select option 1) before visiting to confirm availability.

Here are the steps to check out a laptop:

1. Visit room 150, the Academic Learning Studio, in the Ozuna Library during business hours.
2. ITS will verify your eligibility and confirm equipment availability.
3. If a laptop is available and you are eligible, ITS will complete the checkout process.
4. ITS will provide a brief overview of the equipment and answer any questions you may have.

What are the eligibility requirements for loaner equipment?

• Must be enrolled in the current term and provide two forms of identification (student ID and state ID)
• Must be a PAC home student
• Equipment is loaned on a term-by-term basis and must be returned at the end of term

Where can I pick up the requested equipment?

• All loaner laptops will be available for pickup in room 150 of the Academic Learning Studio, Ozuna Library and Learning Center.

On-campus Wi-Fi hotspot
To help ensure the campus community has the access they need for remote learning, teaching, and working, Palo Alto College has designated parking lots 1 and 2 (north of Palomino Center) and lot 11 (north of Ozuna) as hotspots for students to access campus Wi-Fi. Everyone is encouraged to stay in their vehicles and practice social distancing. View Wi-Fi hotspot map

The Office of Technology Services at Palo Alto College is committed to helping protect our students and campus community by providing secure technology, resources, and guidance to support a safe digital experience. Learn how we help safeguard personal information, protect College data, and promote safe technology practices.

Learn more

Start Smart with Remote Ready Boot Camp

• To prepare for remote learning, students are encouraged to take the one-hour Remote Ready Boot Camp (RRBC) training in Canvas.
  
  • Click on Canvas in ACES, scroll down in your dashboard until you see your college’s name and Remote Ready Book Camp.
  • It will help you to watch this video on RRBC.

Additional Help guides and knowledgebase support are available on Alamo Colleges Screen Steps Live.

Help Guides and Knowledgebase 

What is VPN, and who needs it?

• Virtual Private Network (VPN) is a secure connection for employees to access Alamo Colleges servers when you are not on campus or district offices.
• VPN is required for services such as Share Drive Access, Banner Access, Ad-Astra Access, and Remote Desktop.
• You will not need VPN to access ACES, Canvas, AlamoShare, Outlook, Zoom, or Microsoft Teams.

I need VPN access. What do I do?

• Employees who need to access Alamo Colleges resources while off-site must submit a completed Multi-Factor Authentication (MFA) Virtual Private Network (VPN) Access Request Form.
• MFA VPN forms must be submitted through the FootPrintes ticketing system. 
• Contact the PAC ITS helpdesk to have the VPN application installed and configured on your computer.