Return to Learning | Alamo Colleges

What is the primary contact for your department?

Northeast Lakeview College Phone-21ALAMO (210-212-5266)

What COVID-related information can you provide students with that impact your department?

Please be sure to regularly visit the Student Resource Page at https://www.alamo.edu/returntocampus/student-resources/ and review the Remote Ready Bootcamp page at https://www.youtube.com/watch?v=foDG6YMauHo&feature=youtu.be

Have there been any policy or process related changes in your department that impact students?

Currently, all policies remain the same within Academic Advising. Advising services will be offered remotely and are available via telephone, email, & Zoom. Additionally, Certified Advisors are available to assist with the submission of digital documents and provide referrals to academic/community resources.

What remote-related information can you provide students with that impact your department?

In addition to the Advising Webpage at each college, we encourage all students to regularly visit the Student Resource Page at https://www.alamo.edu/coronavirus/student-resources/ and review the Remote Ready Bootcamp page at https://www.youtube.com/watch?v=foDG6YMauHo&feature=youtu.be

What additional information can you share with students that is key to their success with your department?

Students are encouraged to check your ACES email regularly for updates and important information (This is how your advisor will contact you!).
Be sure to schedule advising appointments in advance to allow yourself time to prepare.

Keep track of all advising documents such as your Individual Success Plan (ISP), Transfer Advising Guide (TAG), and any notes in case you need to refer back to them.

Review grades and ISP at the end of each semester.

What information can you share regarding hours of operations?

Advising Student Services Hours are:

August - ALL Colleges

Monday-Thursday 8 am to 7 pm

Friday 8 am to 5 pm

Saturday 9 am to 1 pm

Fall (September- December)

Monday-Friday- 8 am to 5 pm

First Saturday of the Month 9 am to 1 pm

*Each college offers extended hours until 7 pm one day per week*

Monday: PAC; Tuesday: SAC; Wednesday: SPC; Thursday: NLC & NVC

How do I find the Advising website?

You can access all Advising Websites at https://www.alamo.edu/academics/academic-resources/advising/

How do I find my Advisor?

Once you have been assigned a Certified Advisor, you can find your assigned Certified Advisors name, email, and phone number under the "My Page" in ACES. Please note that you may not be assigned a Certified Advisor until Census Date of your first semester.

How do I make an appointment with my advisor?

Once you have been assigned a Certified Advisor, you can schedule an appointment with your Certified Advisor through Navigate found in ACES under the "Start Here" tab. Please note that you may not be assigned a Certified Advisor until Census Date of your first semester.

I don’t have an advisor – what do I do?

A Certified Advisor will be assigned to you by Census Date of your first semester. The Certified Advisor assigned to you is dependent on your degree plan or program of study.

What is Advising?

Academic Advising is committed to providing quality academic advising services and information about available resources to support students in achieving their desired goals. We will guide students towards completion of a certificate and/or Associate degree and support their transition to a four-year institution or the workforce.

How do I keep track of classes I take?

Alamo GPS found in your ACES account provides you with an overview of your degree plan or program of study. Alamo GPS will show you which courses you have completed, which courses you are currently enrolled in, and which courses are still needed to earn your credential.

How do I apply for Graduation?

In order to apply for graduation, you will need to meet with your Certified Advisor.

How do I register?

To register for classes you will need to:

Log in to ACES
Select the "Student Tab"
Select "Web Services"
Select "Student"
Select "Registration"
Select "Look Up Classes"
Select the appropriate Term from the drop-down list. (Do not select terms marked with CE or COM)
Select "Search By College" (This will allow you to narrow down your search results using the Advanced Search features)
Select the Subject you are looking for and enter the Course Number. You can choose to enter more search criteria in the available fields.
Select "Class Search" at the bottom. This returns a list of all courses meeting your search criteria. Courses available for registration will have a checkbox located on the far left of the course listing.
Check the appropriate class box, scroll to the bottom, and select "Register".
You will be taken to your schedule to view the new classes added. If there were any errors (pre-requisite, co-requisite, or other restrictions) the error will display with your schedule and the course will not be added.
Select "Class Search" and repeat steps 8-12 to add additional courses.

Why can’t I register?

You may have difficulty registering if you have holds, require an Advising PIN, and don’t meet pre-requisite or co-requisite requirements.

How do I know what holds I have?

To check what hold you have, you will need to log in to:

Log in to ACES
Select the "Student" tab
Select the "Web Services" link
Select "Student" tab
Select "Student Records" link
Select "View Holds" link

How do I get an Advising PIN?

To receive your Advising PIN you will need to meet with your assigned Certified Advisor.

Why am I getting a pre-requisite error?

Typically, you will get a pre-requisite error if you have not yet completed a required course with the necessary grade. You can review course pre-requisites in your College Catalog.

What is a co-requisite error?

Some courses are designed to be taken together, these co-requisite courses must be taken together in the same semester. In the course schedule, you will see a green-tinted box that provides you information on the co-requisite pairing information.

How do I pay for my classes?

For information on paying for classes please visit https://www.alamo.edu/admission--aid/paying-for-college/business-office/

How do I withdraw from my course?

Prior to Census Sate students may drop courses by logging in to ACES. Courses dropped prior to Census Date will not appear on a transcript. After Census Data a student can complete a withdrawal request by:

Log in to ACES
Select "Student Tab"
Select "Web Services"
Select "Student"
Select "Registration"
Select "Course Withdrawal"
Please review your student information
Under the "Action" column you will select "Withdraw No Grade" next to the course you are withdrawing from. If you are intending to withdraw from all of your eligible courses select "Total Withdrawal From All Courses". If the withdrawal deadline has passed the "Withdraw No Grade" option will not be available.
Ensure all questions are answered throughout the form and complete the "Acknowledgment" to proceed and submit the request.
After you click "Submit", a note appears that indicates the Withdrawal request has been received.
Check your Alamo ACES email for notifications and updates on a withdrawal request.

How do I find Academic policies?

Information on Academic Policies and Standards can be found at https://www.alamo.edu/academics/academic-resources/catalog/

What is Academic Probation?

Students who begin any semester in Good Academic Standing but fail to maintain a cumulative institution GPA of 2.0 or higher are placed on Academic Probation. Notification of probationary status is communicated electronically through students' ACES email address. For more information on your Academic Standing please schedule an appointment with your Certified Advisor.

What is Academic Dismissal?

Students who begin any semester, not in Good Academic Standing and fail to achieve a semester institutional GPA of 2.0 or higher are placed on Academic Dismissal. Notification of dismissal status is communicated electronically through students' ACES email address. For more information on your Academic Standing please schedule an appointment with your Certified Advisor.

How do I access tutoring?

For assistance with tutoring please visit https://www.alamo.edu/academics/academic-resources/tutoring-services/

How do I change my degree plan or program of study?

You can change your degree plan, a program of study, or field of study by completing the "Change of Field of Study" form found at https://www.alamo.edu/academics/academic-resources/student-forms/.

How do I change my home school?

Your Home Campus/Home School/Primary Institution is the institution that holds your record and will award you your credential. If you need to change your Home Campus/Home School/Primary Institution you will need to complete the "Change of Primary Institution" form found at https://www.alamo.edu/academics/academic-resources/student-forms/. Please note changing your Primary Institution can impact your Financial Aid Award. Additionally, in order to be awarded your credential, you must complete 25% of your degree with your Home Campus/Home School/Primary Institution.

Where do I get the schedule for Finals?

A finals schedule can be found in the Academic Catalog; please visit https://www.alamo.edu/academics/academic-resources/catalog/