Mental Health Counseling Services
Feeling stressed out? You’re not alone. College can be fun, but it can also be very difficult to juggle school, work, family, and friends.
- If you start feeling overwhelmed or anxious, a counselor can help you find practical solutions to personal or academic problems for students.
- If long-term help is needed, students are referred to appropriate external resources.
24/7 Phone-based Crisis Support with CrisisNowWe provide students with a direct line to confidential crisis counseling. If you need immediate mental health support, call 210-569-0143 to connect with a Mental Health Professional for real-time care. CrisisNow is available 24/7 in multiple languages, including English, Spanish, and ASL. CrisisNow is provided through partnership with TimelyCare. Students do not need to register with TimelyCare beforehand; just call 210-569-0143. |
Mental Health Emergencies:210-569-0143 |
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If this is an emergency on campus, call the Alamo Colleges Police Department Emergency Line at 210-485-0911. Or use the Rave Guardian app (download ahead and sign in with your college email). Download Rave Guardian for Android (Play Store) If this is an emergency off campus, call 911 If you or someone you know would like to speak by phone or text with a trained urgent case professional, there are local and nationwide services available:
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Wellness 360 Psychiatric CareOur Wellness 360 clinics offer evaluations and psychiatric treatment for behavioral and mental health conditions, including those requiring medication. The clinics are located at SAC and PAC, but services are available to students attending any of the Alamo Colleges. Call 210-486-1111 to schedule an appointment and have your Banner/Student ID ready. |
| Please note:
If you don’t have insurance, your visit to an Alamo Colleges Wellness360 clinic could be as low as $5, whether it’s your first visit or a follow-up with our Psychiatric or Family Nurse Practitioners. If you do have insurance and we’re in your network, the amount you pay depends on your plan’s “office visit” copay, which can be different for each person. |
TimelyCare
Download the TimelyCare app and register with your student email for free, 24/7 support from a TimelyCare professional and other mental health resources. Access counseling or psychiatric help, and utilize self-guided tools such as meditation, yoga, and stress management tips to stay balanced.
Students seeking psychiatric support must meet with an ACD Counselor or a TimelyCare Counselor to get a referral first.
(Learn more about the difference in the FAQs below.)
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Active Minds
Join Active Minds to connect with fellow students committed to transforming how mental health is perceived and supported, so every student feels empowered to seek help when needed.
Search for Active Minds in AlamoEXPERIENCE to see upcoming meetings and events.
If your campus doesn’t currently have a group, contact your college’s Office of Student Life for help getting one started.
Community Resources
Students needing information on community resources such as childcare, medical care, and assistance for military families can access our Community Resource Guide. All listed resources are free or low-cost and are available in Bexar and surrounding counties.
Find an updated, searchable community resource directory at www.sacrd.org (San Antonio Community Resource Directory).
Talk to someone for non-crisis support at the NAMI Warm Line at 210-939-9999.
For 24-hour crisis counseling or referral information, dial 2-1-1 or 210-227-HELP(4357).
Strategies of Behavioral Intervention (SOBI)
The Strategies of Behavioral Intervention (SOBI) policy at the Alamo Colleges District was created to guide our College community to recognize, prevent and respond to incidents that are disruptive, threatening, or violent.
Examples include (but are not limited to):
- signs of harassment
- intimidation
- extreme anxiety
- depression
- threatening harm
- erratic behavior, or
- disconnect from reality
When in doubt, please report!
More often, faculty and staff will observe and report at-risk behaviors; however, students are encouraged to review the SOBI guidelines and report concerning behaviors to the SOBI response team.
Mental Health Resources
For information regarding specific psychological disorders and available treatments visit the following websites:
- National Alliance on Mental Health (NAMI)
- Mental Health America
- National Institute on Drug Abuse
- National Institute of Mental Health
- National Library of Medicine
- 988 Suicide and Crisis Lifeline
- The Jed Foundation - Mental Health Information
- TimelyCare - or Call 833-484-6359. Mental Health Information available to students 24/7, and Counseling on a virtual platform. Alamo Colleges students get a limited number of sessions.
Take a Mental Health Test
It is common for college students to experience mental health conditions, such as anxiety or depression. The NLC counseling office is here to support you and remind you that managing symptoms is possible.
Take a Mental Health Test/Screening, by Mental Health America, which is a quick way to assess symptoms of a mental health condition.
Psychosis & Schizophrenia test
Post-Traumatic Stress Disorder Test
Postpartum Depression Test (New & Expecting Parents)
Parent Test: Your Child’s Mental Health
How to request counseling services?
Please complete the NLC Counseling Request Form
Please note that this application is for non-urgent routine situations, if you are experiencing a crisis situation please contact the 24-hour crisis helpline at 1-800-316-9241 or 210-223-7233 or the 988 Suicide and Crisis Lifeline by calling or texting 9-8-8, or at https://988lifeline.org
TimelyCare: Students can also get a limited number of virtual Counseling sessions through the TimelyCare platform, at www.timelycare.com/alamo or 833-484-6359, if this is better for them.
Meet the Counselors!
Joseph LuedeckeLCSW, Personal Counselor |
Frequently Asked Questions
What counseling services are available?
Brief, solution-focused mental health counseling is available during business hours.
How much does it cost and who qualifies for the service.
It is free of charge for enrolled students.
How are services provided?
Services are available in person or by zoom according to the student’s preference.
How do I refer a student for counseling?
Counseling, along with other student services, is likely listed in your syllabus and gone over with students each semester. You may meet with the student privately and provide them with information about counseling along with other campus resources. Students apply through the link on our website. www.alamo.edu/nlc/nest
Complete the Mental Health Counseling Services Request Form at the site. Our contact information is: phone (210) 486-5003 and email nlc-counseling@alamo.edu.
o Note: Counseling Services cannot provide personal services directly to employees. Please contact the AllOne Health Program for assistance: AllOne Employee Assistance Program
How do we identify students who may need counseling?
Some students will let you know that they are having problems and need some help. Others may have behavioral signs, such as tears, anger, and being withdrawn, but may not ask for help.
Does the student have to have an appointment to meet with you?
No. Students may drop in for counseling.
What if a student is having a crisis and needs immediate attention?
Some faculty/staff do a warm hand as in walking the student to my office and introducing us to each other. They leave and I begin working with the student. The warm handoff helps the student transition to me for counseling. Sometimes, students who are given the office information do not follow through with coming to the office. They are stressed and may not understand.
What concerns are addressed in counseling sessions?
Areas of focus are the stressors that student identifies as hindering them in their academics and relationships. They may include but are not limited to, academic performance, anxiety or panic attacks, relationship losses, depression, wanting self-improvement, and adjustment to college.
What should I expect during a counseling session?
You will meet with a Master-degreed counselor for approximately 45 minutes. Towards the end of the session, you and the counselor will discuss the next steps.
What services are available for Faculty and Staff?
- Consultation – Counselors are happy to provide consultation on a variety of emotional and behavioral issues affecting students.
- Outreach Services – We can arrange to visit your class and present on a variety of topics: counseling services overview, stress in college, healthy relationships, and more.
- AllOne Health Program: AllOne Health Employee Assistance Program
NLC Nighthawk’s Nest Advocacy Center – Services and Information