IT Services

Information Technology Services supports the technical needs of students, faculty, and staff. Services range from technical support and training, computer labs, printing services, software downloads, and equipment rentals.

IT Helpdesk – Walk-in Support

Services include:

  • ACES Portal login
  • ACES password reset
  • AlamoGuest (Wi-fi) connection
  • Email setup on laptop or smartphone
  • Office 365 download
  • Software updates
  • Hardware and virus scans
  • Document and image scans
  • IT consults

Students:
Academic Learning Studio in the Ozuna Library and Learning Center (OZU 150)

Employees:
IT Services Main Office, Ozuna Library and Learning Center (OZU 121)
Monday—Friday, 8 a.m.–5 p.m.

  • Did you know that Palo Alto College has over 200 computers on campus available for public use? Desktop computers are located in classrooms, tutoring centers, and the Ozuna Library. 

    The Academic Learning Studio is a working lab where students and community members can access email, type and print papers, work on online courses, and more.

    Services include:

    • Technology training
    • Software training for Microsoft Office, ACES, Canvas, and more. To view the training schedule, visit ALS OrgSync.
    • Printing services
    • Innovative technology
    • Basic repairs, including device troubleshooting, hardware diagnostics, antivirus scans, software/hardware installations and consultations, and data backup or transfer

    Academic Learning Studio
    Location: Ozuna Library and Learning Center (OZU 150)
    Phone: 210-486-3790

    Spring and fall hours:
    Monday–Thursday:
     7:30 a.m. - 8:30 p.m.
    Friday: 7:30 a.m. - 5:00 p.m.
    Saturday: Noon - 5:00 p.m.


    Maymester and summer hours:
    Monday–Thursday: 7:30 a.m. - 8:30 p.m.

  • Every second Wednesday of the month, IT Services sets up at various locations throughout campus to assist students with technical support.

    Services provided:
    • ACES Portal login
    • ACES password reset
    • AlamoGuest (Wi-fi) connection
    • Email setup on laptop or smartphone
    • Office 365 download

    Locations
    Student Center Annex
    Every second Wednesday 

    9 a.m.–1 p.m.

Laptop Rental

The Academic Learning Studio has over 70 laptops available for monthly rental on a first-come, first-served basis. Students must have indicated Palo Alto College as their home campus and be currently enrolled in at least one course at the College. In order to secure a laptop, students must provide two forms of identification (student ID and state or federal ID).

Connect2Complete

Being digitally connected is becoming more of a necessity as time goes on. The Alamo Colleges District partners with Connect2Compete, a national nonprofit, to provide students and employees low-cost computers and free or low cost internet service, along with the hardware and the digital skills to effectively and safely use the internet.

Depending on home location, students may qualify for fast free service or a discounted high-speed Internet data plan. Low-cost computers are also available. Apply online by visiting connect2compete.org/alamocolleges or by calling toll free 1-877-848-2810.

Contact Information

Academic Learning Studio: Ozuna Library and Learning Center (OZU 150)

IT Services Main Office: Ozuna Library and Learning Center (OZU 121)

IT Helpdesk: 210-486-3777
Note: After 5 p.m., calls will be automatically routed to the Alamo Colleges District Helpdesk, 210-485-0555.

Email: pac-fphelpdesk@alamo.edu