Veterans Center FAQ

updated 6/27/2022

When do I submit my Guardian and supporting documents?

After you register for courses for the term.

How often do I need to submit my VA forms?

Every semester or any time there is a change to your schedule.

How to submit supporting documents?

You will need to attach all supporting documentation to the Guardian by clicking the grey square or dragging and dropping files. Look at the sample below:GuardianDocumentsSubmission.png

How often do I need to submit my VA forms?

Every semester or any time there is a change to your schedule


What is a Certificate of Eligibility (COE)?

A Certificate of Eligibility is a letter you will receive via postal mail 4 to 6 weeks after you apply for the federal benefit. You can submit the application confirmation in lieu of the COE until it arrives if it is your first time applying for a benefit. Once your COE arrives, please send a scanned copy to

What is the Claim Number for Chapter 35?

The claim number for Chapter 35 is the sponsor’s 9-digit social security number and is to be stated in the second form of the VA Enrollment Request Form. 


What if one or more of my courses is cancelled?

You will need to submit a new Guardian using the link: 

 Canceled Classes Reporting on Guardian

How do I change/update my residency if I am considered “Out-of-State”?

You will need to access the link provided and update Admissions & Records with supporting documents.

Guardian Residency Change

What is the best way to contact Northeast Lakeview College’s Veteran Center?

Email us at and allow 2-3 business days for a reply. Always send through your ACES student email and state your Banner ID for all correspondence for faster response time. You can also visit us at STCM 111. Review the website for updated hours of operation.


What is best way to contact the U.S. Department of Veteran Affairs?

They are available by phone at 1-888-442-4551

How much money will I receive from my benefit?

Please access VA.Gov and use the search to find the “Comparison Tool”