COVID-19 Information & Resources for Students

To continue safety protocols, the Alamo Colleges District will continue remote teaching, remote learning and remote working through the end of the Spring 2020 16-week term (May 16, 2020). We will continue to monitor the COVID-19 situation, and, if circumstances regarding health and safety change, we will review the possibility of extending our remote operations or slowly transitioning remote workers to on-site work while student learning remains remote.

During this unprecedented time, we remain committed to serving Northeast Lakeview College. To that end I would like to offer the following updates and resources:

• RedShelf  – Follett is partnering with RedShelf, to provide free digital access to students for all eBooks. The student can find the link on our bookstore website and must use their .edu email account to get access.
• Lumen – Our partners at Lumen are offering Waymaker and OHM, available at no cost for courses currently in session.
• NLC-shop.com  – Free shipping for all online purchases. There will be a Customer Note and Frequently Asked Questions (FAQs) added to all store websites. The FAQs will be updated as needed.
• Rental Returns – Rental grace periods will be extended to 15 days. Grace period extension will allow more time for in-transit rental check-ins to be processed. Free shipping labels are available to all US rental patrons until midnight of the due date. Current rental patrons will also receive a message this week regarding this extension.
• ACCD has extended the IM Direct submission deadline for Fall 2020 until March 27. 
• Textbook adoptions can be submitted remotely at alamo.follettdiscover.com. Department chairs have logins set up under your .edu email address. If you would like a login for any faculty member, please let me know.

Software & WiFi

• Internet: Free from Comcast and Spectrum. 
• Free internet in designated parking spots at the Alamo Colleges

Canvas: All courses will now be facilitated through Canvas, the Alamo Colleges District learning management system. You can access Canvas through ACES.

• Beginning Wednesday, March 17, students will be able to access the Remote Ready Boot Camp for Students. You can find it in your Canvas course list. Zoom: Your instructors and your advisors will be using Zoom to interact with you.

• Using Zoom via the Web: You do not have to set up an account because Zoom is available via the web: Alamo.zoom.us.  Faculty and staff will send you meeting invites, and you can join the meetings by simply clicking on the link  
• Using Zoom via the App: If you choose to download the zoom app, you must sign in “with SSO”. The company domain name is: alamo.  Once that information is entered, you will be directed to the ACES login page. Simply log in to your ACES account and your available meetings will appear.

How will we communicate with you:

• ACES e-mail account: The official form of communication. We will be sending you updates, so please check regularly.
• CANVAS: Your instructors may be communicating with you through your CANVAS course.

Website Updates:

• Please check the following website for general COVID-19 updates: https://www.alamo.edu/covid-19/
• Please check the following website for updates on student resources:  https://www.alamo.edu/nlc/news-events/covid-19-info/

Social Media: please check the college’s social media channels for updates and information. If you haven’t subscribed yet, you can like/follow us at:

• Facebook: @northeastlakeview
•  Twitter: @NLCPR
• Instagram: northeastlakeview

How you can communicate with us:

• E-mail: We will be checking our e-mail regularly, so please reach out to us.
• Chat: Some college websites have a chat feature.
• Call: We do not have the equipment to take calls at this time, but please call and leave a message with the following: Name, Banner ID, state the reason for the call and a callback #.
• Voicemails will be checked daily and responded to via email.

Assessment: 

• Please continue to check our website as we prepare to support your testing needs. If you have questions, please e-mail nlc-assessment@alamo.edu.

New Students (First Time in College):

• We are very excited about your interest in NLC: Please visit: https://www.alamo.edu/nlc/admissions--aid/ to start your enrollment process.

 Transfer, Transient and Returning Students

• We support all students, regardless of where you are in your academic journey. Please contact Renee Higgins at rhiggins8@alamo.edu.

 Continuing Students:

• We are prepared to support you holistically as you continue your academic journey remotely.  Please schedule an appointment with your advisor to continue your academic journey at NLC. 
  Contact your Academic Advisor

The Alamo Colleges District Veterans Affairs Offices are providing advising and benefit certification services to our students remotely due to the ongoing COVID 19 situation.  Please contact your home campus VA office by email or phone by using the information found in the “Contact Us” tab below.  The VA has provided some guidance pertaining to the payment of housing allowance for students who have had all of their courses converted to online courses as a result of COVID 19 campus closures as follows: 

Students using VA and Hazlewood benefits for the upcoming Maymester, Summer, and Fall 2020 semesters can follow this link to submit your certification documents online

VA Enrollment Certification Form

You may also email your assigned VA advisor for information on how to submit your requests to have your courses certified or nlc-va@alamo.edu for general information.  Please be aware that all advising appointments are being conducted remotely and your advisor will work with you to schedule an appointment as soon as possible.

The colleges of the Alamo Colleges District are conducting classes remotely beginning March 23 due to the coronavirus situation. This includes the main campus of Northeast Lakeview College and its satellite locations and offices. For registration and other information, visit our website at https://www.alamo.edu/nlc/.

Classes for all of the Alamo Colleges will resume on March 23 for all students. Face-to-Face courses will resume through remote teaching and learning. Face-to-face classes will meet remotely as a class at the regularly scheduled time and day using a video conferencing tool called Zoom. Each Face-to-Face class will also have a Canvas course established to help facilitate remote learning.

Canvas will be the primary means of communication from now on for face-to-face courses while in remote learning.  Faculty will use the Canvas announcements and inbox features to share information about coursework. Students should review their course syllabus, consistently watch for messages in Canvas regarding coursework, and participate in Zoom sessions during the remote instruction period.

In preparation for remote learning, students are strongly encouraged to begin monitoring their Aces email and Canvas on Monday, March 23rd. In addition, students are strongly encouraged to take the one-hour training called Remote Ready Boot Camp: Student, which is available to them in Canvas as soon as possible.

https://www.youtube.com/watch?v=foDG6YMauHo&feature=youtu.be

Attention: We are extending the payment deadline for Flex II. Please check the website for updates!

Financial Aid:

• Please visit the Financial Aid website at https://www.alamo.edu/admission--aid/paying-for-college/financial-aid/financial-aid-tv/ or call Local: 210-21ALAMO (210-212-5266) Toll-Free: 1-844-20ALAMO (1-844-202-5266) to speak to a Financial Aid counselor, Monday-Friday 8:00 am-5:00 pm; Thursdays 8:00 am-7:00 pm. 

Paying Tuition:

If you need to pay your tuition for the semester, please visit https://www.alamo.edu/admission--aid/paying-for-college/business-office/.

• Credit Card: Pay on-line through your ACES Account
• Check: Pay on-line through your ACES account.
• Cash: Alamo College is still working on a process to pay by cash. Please check the website for updates.

While we engage in remote learning, Northeast Lakeview College still has tutoring with both our regular in-house tutors and external tutors through Brainfuse. Brainfuse provides support for all Alamo Colleges students.

Brainfuse Online Tutoring can be accessed from within ACES or from any Canvas course:

• Select Live Help if you have a quick question – sessions are 30 minutes.
• Select Tutor Match if you want to work with one of NLC’s in-house tutors.
• Select Writing Lab if you want a paper reviewed in 24 hours.
• You may also email your paper to nlc-lakeviewtutors@alamo.edu

You have 7 hours for use with Live Help and the Writing Lab. Your time in Tutor Match is unlimited, but please respect the needs of others and only book up to 2 hours twice a week.

Brainfuse Tech Support:

• Brainfuse2020 User Guide
• Brainfuse.com/help
• Phone:  (866) 272-4638
• Email: support@brainfuse.com

If you need more time or have questions, you can:

• Join one of our regular Math or Writing workshops online through Zoom – just click on any workshop listed here
• Check out any of the self-help tutorials in Brainfuse or that the ASC provides:
• Writing, Research, & Math tips
• Study Skills
• Grammar help
• Email Kathy Bryson at nlc-lakeviewtutors@alamo.edu to set up a private Zoom session

All checked out materials from the spring semester will be due on Sat, May 16, 2020. Please disregard any emails about late materials. All fines will be waived through May 16th.

The Library will be sending out announcements via Nighthawk Notes, Facebook posts, the Library website, and LibGuides. Please check these throughout this time.

During this remote period, printed materials will be unavailable for circulation. However, you can access all electronic resources through the library’s website.

The Library’s Virtual Reference Desk will be manned from 7:00 AM to 7:00 PM Monday through Thursday and 8:00 AM to 5:00 PM on Friday. We will be closed on Saturday and Sunday. During open hours, you can contact us via chat or phone: (210) 486-5388. To chat with us, click on the green chat box button located in the lower left-hand corner of the Library’s website. Have a question while we are closed, email it to nlc-reference@alamo.edu. We will respond by the next business day.

Remember, the Library is here to support you. Reach out to us if you have any questions.

Career Advising: Our Career Services Specialist is trained to help you choose an academic plan that is going to be the best fit for you. Please contact our Career Services Office at nlc-careers@alamo.edu or visit: https://www.alamo.edu/nlc/academics/academic-resources/career-services/ for information. 

Advisors: Your Certified Advisor is the main point of contact as you are progressing through your degree. They are knowledgeable about degree requirements and resources on and off-campus.

If you have any questions about your degree, holds, transfer of credit, registration, please schedule an appointment with your advisor by emailing your advisor directly.  You can find your advisor's email at:  https://www.alamo.edu/nlc/advising/.

You can also use the “Chat” feature and ask one of our advisors a question! M-F 8:00-5:00 and Thursday 8:00-7:00.

Transfer Advising: You can visit our Transfer Advising Guides for information about what classes to take when transferring to a four-year institution. http://myalamocatalog.alamo.edu/index.php

At NLC, we are prepared to provide wrap-around support and this may come in different forms. Some of the services available include a food store, book voucher program, counseling, and referrals for public assistance.

The Alamo Colleges Helpline is available Monday-Thursday 8 am - 7 pm and Fridays 8 am - 5 pm at (210) 486-1111.

You can contact the NLC Advocacy Center via our website

https://www.alamo.edu/nlc/experience-nlc/campus-life/campus-resources/nighthawks-nest-advocacy-center/

We want to make sure you get the support you need to complete your courses successfully. Please visit:

https://www.alamo.edu/nlc/admissions--aid/specific-populations/disability/ or contact nlc-dsscounsel@alamo.edu.

Am I still going to graduate?

Absolutely! Please visit the Graduation website to apply for graduation: https://www.alamo.edu/nlc/experience-nlc/current-students/graduation/

We are still working on Commencement, so please continue to check the website for updates.