Texas Award for Performance Excellence (TAPE) Category 3 Customer and Stakeholders Internal Survey

Purpose: The purpose of this survey is to gather information about our internal processes with St. Philip’s College customers and stakeholders.

Procedures: If you agree to participate in this research; we ask that you complete the attached survey. The survey should take only 3 to 5 minutes of your time.

Risks and Benefits: The information you share will be used to assist in the development of our Texas Award for Performance Excellence (TAPE) application. You may refuse to answer any questions on the form. We can provide you information about programs and services that you can contact for help if you need it. We will not share your personal information with anyone, including staff, faculty and students. There are no direct benefits of participating in this survey.

Confidentiality: The records of this study will be kept private. Anything you tell us will remain confidential. In addition, we will not include any information that will make it possible to identify you. Your email will be kept with this survey for clarification purposes only. The surveys will be stored electronically in a secure fashion. Any hardcopies of the surveys developed will be stored with the Coordinators of the Texas Award for Performance Excellence (TAPE) project.

Voluntary nature of study: Your decision whether or not to participate in this research will not affect your current or future relations with St. Philip’s College. Contact: The point of contact for this survey instrument is George Johnson and Dr. Sharon Crockett-Ray. You may contact Mr. Johnson by calling (210) 486-2898 or Dr. Crockett-Ray by calling (210) 486-2887. If you have any questions or concerns regarding the survey instrument attached, contact: IRB Co-Chairs; Dr. Maria Hinojosa or Mr. Randall Dawson at 210-486-2897. I have read the above information and understand that this survey is voluntary and I may stop at any time.

In an effort to consolidate all student survey information for our upcoming TAPE application please complete the following survey:

1) Are you using an Institutional Review Board (IRB) approved survey instrument? Yes No Not Sure

2) How frequent are student surveys administered by your department/program? Weekly Monthly Quarterly Annually Other

If you selected "Other", please provide how frequent the survey is administrated:

3) How has student survey feedback impacted your department/program?

4) How does your department/program respond to (or follow-up with) student feedback?

5) How does your department/program inform the college of process improvement?

Email: