About SAC College Offices and Departments Office of Technology Services Technical Support

Technical Support

 

Technical support graphic with icons for phone, email, headset, internet, and repair tools.

The Office of Technology Services delivers technical support and solutions to the San Antonio College community. We assist faculty, staff, and students through our Helpdesk and on-site support team.

Whether you're experiencing basic computer issues, software or hardware problems, or need help with password recovery, our team is here to help.

 

The Office of Technology Services (OTS) System Alerts Service is an alert-delivery method used to distribute timely information on major OTS services, unexpected outages, and maintenance schedules to the San Antonio College community.

 

System Alerts


College Helpdesk

SAC Helpdesk

Contact

Phone: 210-486-0777
Email: sac-helpdesk@alamo.edu

 Hours of Operation

Monday - Thursday
8 am - 7 pm
Friday
8 am - 5 pm		 Summer Hours:

Monday - Thursday
7 am-7 pm
Friday
8 am-5 pm (remote)

 

Online Service Request 

Submit a service request work order through the Service Management Solution

Footprints

District Helpdesk

HOURS:


Monday - Friday
8 am - 12 am
Saturday
8 am - 9 pm
Sunday
11 am - 12 am

CONTACT:


Toll-Free: 866-493-3947
Email: helpdesk@alamo.edu

Technical Support Zones & Staff

At San Antonio College, Technical Support is organized by a zoned service area. Each zone represents several buildings with a specific geographical location on the campus. A Zone leader and Zone staff are assigned to each zone.

Zones Map

Zones Map PDF

Zone 1

Staff: 

Chris Arriaga
Joel Delgado
Seth Warner

 

Buildings:

Ashby Longwidth Radio Television Film
Campus Police Facilities
CE Annex Fletcher Administration Center
District Facilities Visual Arts Center
Gonzales Hall McAllister Fine Arts Center
Loftin Student Center McCrelles Hall
Zone 2

Staff: 

Miguel Lopez
Alexandra Flores

 

Buildings:

Eco Centro Victory Center
Moody Learning Center  
Zone 3

Staff: 

Alex Saucedo
Juan Zamora

 

Buildings:

Chance Academic Center SAC Science Building
Empowerment Center Science Annex
Zone 4

Staff: 

James LaBranche 
David Flores

 

Buildings:

FRA-First Responders Academy  Oppenheimer Academic Center
Nursing and Allied Health Complex Susan R. and Jesse H
Old Empowerment Center  
Zone 5

Staff


Cheri Sanchez
Hamid Ibaroudene
Rigoberto Amaya (SEC)

 

Buildings:

Candler Physical Education Center Nail Technical Center
Chemistry and Geology Scobee Education Center (SEC)
Early Childhood and Micronauts Center Student Advocacy Center

 

 

OTS Service Catalog

Browse the OTS Service Catalog by User Category or search our comprehensive A-Z index for easy access to IT services and expertise available to the San Antonio College community. 

Faculty

Staff

Students