Technical Support

The Office of Technology Services delivers technical support and solutions to the San Antonio College community. We assist faculty, staff, and students through our Helpdesk and on-site support team.

Whether you're experiencing basic computer issues, software or hardware problems, or need help with password recovery, our team is here to help.

The Office of Technology Services (OTS) System Alerts Service is an alert-delivery method used to distribute timely information on major OTS services, unexpected outages, and maintenance schedules to the San Antonio College community.

System Alerts

SAC Winter Break Help Desk Hours:

SAC Office of Technology Services will be closed or minimally staffed during the winter holiday break.

SAC OTS Help Desk Hours: 210-486-0777
December 26, 29, and 30, 2025 / 9 am – 2 pm
SAC OTS Help Desk is closed Dec. 20-25, 27, 28, 31, and Jan. 1—4, 2026

District ITS Help Desk Hours: 210-485-0555

December 22, 2025 – Jan. 4, 2026 / 8 am – 8 pm

District ITS Help Desk will be closed Dec. 24, 25, 31, and Jan. 1, 2026

San Antonio College

Contact:

Phone: 210-486-0777
Email: sac-helpdesk@alamo.edu

Online Service Request

Submit a service request work order through the Service Management Solution

Hours of Operation:
Monday - Thursday
8 am - 7 pm
Friday
8 am - 5 pm

Summer Hours:
Monday - Thursday
7 am-7 pm
Friday
8 am-5 pm (remote)

Footprints

Note: To access Footprints, enter your workstation username and password.

District Support Helpdesk

HOURS:
Monday - Friday
8 am - 12 am
Saturday
8 am - 9 pm
Sunday
11 am - 12 am

CONTACT:
Toll-Free: 866-493-3947
Email: helpdesk@alamo.edu