Service Catalog A-Z Index

E

F

G

H

I

• eClips Production

• Faculty Consultations

• Go Print - Pay for Print Service

• Hardware & Software Recommendations

• Instructional Innovation Center (IIC)

• Education and Technology Training

• Faculty Evaluations (AlamoTalent Performance Review)

• Graphic Design Services (PR)

• Hardware and Software Standards

• IT Contract Review Process

• eFax Service

• Hardware Maintenance

• IT Non-Disclosure/Confidentiality Agreement

• Email (Exchange) Distribution Lists

• Hardware Purchases (Quotes)

• IT Security Incident Reporting

• Email Access

• IT Service Level Metrics

• Email Accounts (Guest or Group)

• Email for Faculty and Staff

• Email for Students

• Emergency Alert System

• Emergency Phone Support

• Employee Network Drive (Home Directory)

• Employee Technology Resource Guide

• Encryption Services

• End of Course Evaluations

• ePortfolios

• Equipment Loans

O

P

• Lab Software/Hardware Upgrades

• Mega Lab

• Network Account Request (Active Directory)

• OTS-Technology Procedures

• Password Reset

• Long Distance Access

• Missing or Stolen Technology Equipment

• Network Administrative Access

• Online Learning

• Peripheral Equipment Request

• Mobile Device Support

• Network Data Wall Port Request

• Online Teaching Certification Process

• Phone Directory Updates

• Mobile App

• Network Shared Storage

• Open Access Student Kiosks

• Photo Booth Reservations

• Network Shared Storage Access

• Open Access Student Kiosks

• Printing Support and Supplies

• New Phone Request (VOIP)

• Open Computer Labs

• Programming Design and Consulting

• New Software Request

• OTS Service Level Agreement

• Projector Support

• Outook Shared Calendars

• Purchase of Non-Standard Technology

Q

R

S

T

V, W, Z

• Quality Matters

• Remote Access (VPN Access)

• Technical Support

• Voice Mail Services

• Report SPAM

• Security Awareness Training

• Technical Training

• Web Application Development

• Reporting & Analytics

• Server Back Up Services and Restore Options

• Technology Infrastructure Assessment

• Web Application Maintenance and Modification

• Respondus Lockdown Browser

• Service Center

• Texas Administrative Codes - Title 202

• Web Conferencing Tools

• Respondus Monitor

• Service Management Solution - FootPrints

• Training Guides

• Web Content Management System (WCMS)

• SharePoint Access

• Turning Technologies Response Card System

• Web Page Development and Support

• SharePoint/Alamo Share System

• Turnitin

• Wireless (AlamoGuest) Access

• Smart Classrooms

• Wireless (AlamoNet) Access

• SoftChalk

• Wireless Access Points Additions

• Software Renewal/Maintenance

• Zoom

• Stewart Printer Locations

• Student Computer Support

• Student Internships

• Student Technology Resource Guide

• Survey Support (Survey Point)

• System Alerts