Service Catalog

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A

B

C

D

• 3D Print Studio

• AccuTrack (Lab Tracking Software)

• Backup & Recovery for Desktops

• Call Center Setup Services

• Data Backup and Recovery

• 4DX Support Resources

• ACES (Alamo Colleges Education Services)

• Backup of Personal Data

• Campus Event Technical Support

• Department Technology Move

• ACES for Faculty and Staff

• Banner 9

• Canvas - Instructor

• Desktop Replacement Plan

• ACES for Students

• Banner Access

• Canvas - Student

• ACES Portal

• BioSig-ID

• Classroom Integrated Technology Workshops

• Disposal of Alamo Colleges Property (Technology)

• ACES Web Services For Faculty and Staff

• Classroom Lecterns

• Distance Learning Support

• ACES Web Services for Students

• Classroom Technology Support

• Document Camera Support

• Active Learning Classrooms (Classroom of the Future)

• Computer Lab Reservations

• Document Imaging and Management

• Alamo GPS for Faculty and Staff

• Computer Workstation Request

• Alamo GPS for Students

• AlamoTalent

• Announcements

• Appropriate Use of Information Technology

• Appy Hour

• Asset Inventory

• Assistive Technology Support

• Audio Conferencing

• Audio Conferencing Support (VOIP)

• Audio/Video Design and Consultation

• Available Software List

E

F

G

H

I

• eClips Production

• Faculty Consultations

• Go Print - Pay for Print Service

• Hardware & Software Recommendations

• Instructional Innovation Center (IIC)

• Education and Technology Training

• Faculty Evaluations (AlamoTalent Performance Review)

• Graphic Design Services (PR)

• Hardware and Software Standards

• IT Contract Review Process

• eFax Service

• Hardware Maintenance

• IT Non-Disclosure/Confidentiality Agreement

• Email (Exchange) Distribution Lists

• Hardware Purchases (Quotes)

• IT Security Incident Reporting

• Email Access

• IT Service Level Metrics

• Email Accounts (Guest or Group)

• Email for Faculty and Staff

• Email for Students

• Emergency Alert System

• Emergency Phone Support

• Employee Network Drive (Home Directory)

• Employee Technology Resource Guide

• Encryption Services

• End of Course Evaluations

• ePortfolios

• Equipment Loans

L

M

N

O

P

• Lab Software/Hardware Upgrades

• Mega Lab

• Network Account Request (Active Directory)

• Office of Technology Services-Technology Procedures

• Password Reset

• Laptop Lending Kiosk

• Missing or Stolen Technology Equipment

• Network Administrative Access

• Online Learning

• Peripheral Equipment Request

• Long Distance Access

• Mobile Device Support

• Network Data Wall Port Request

• Online Teaching Certification Process

• Phone Directory Updates

• Mobile App

• Network Shared Storage

• Open Access Student Kiosks

• Photo Booth Reservations

• Network Shared Storage Access

• Open Access Student Kiosks

• Printing Charges for Employees

• New Phone Request (VOIP)

• Open Computer Labs

• Printing Support and Supplies

• New Software Request

• OTS Service Level Agreement

• Programming Design and Consulting

• Newsletter - OTS Tech Bytes

• Outook Shared Calendars

• Projector Support

• Purchase of Non-Standard Technology

Q

R

S

T

V, W, Z

• Quality Matters

• Remote Access (VPN Access)

• SAC Tech Store

• Technical Support

• Voice Mail Services

• Report SPAM

• Security Awareness Training

• Technical Support Chatbot (Lexi)

• Web Application Development

• Reporting & Analytics

• Server Back Up Services and Restore Options

• Technical Training

• Web Application Maintenance and Modification

• Respondus Lockdown Browser

• Service Center

• Technology Infrastructure Assessment

• Web Conferencing Tools

• Respondus Monitor

• Service Management Solution - FootPrints

• Texas Administrative Codes - Title 202

• Web Content Management System (WCMS)

• SharePoint Access

• Training Guides

• Web Page Development and Support

• SharePoint/Alamo Share System

• Turning Technologies Response Card System

• Wireless (AlamoGuest) Access

• SharePoint/AlamoShare System

• Turnitin

• Wireless (AlamoNet) Access

• Skype for Business

• Wireless Access Points Additions

• Smart Classrooms

• Zoom

• SoftChalk

• Software Renewal/Maintenance

• Stewart Printer Locations

• Student Computer Support

• Student Internships

• Student Technology Resource Guide

• Survey Support (Survey Point)

• System Alerts