The Grievance Procedures define an administrative process in which students, faculty and academic employees can seek a resolution of their disputes. These disputes may be academic or non-academic.
Faculty are responsible for classroom management, teaching strategies, testing, and evaluation of student performance. At academic institutions conflicts may develop within the educational process that require academic intervention using the Academic Grievance process. If the grievance process is to function smoothly, a serious effort must be made to resolve such conflicts expeditiously. When student complaints cannot be resolved through informal interaction with a faculty member or chair/coordinator, students are directed to use the Academic Grievance procedure.
Academic Grievance Policies and Procedures are outlined as follows:
- F.4.6. (Policy) Academic Grievances http://alamo.edu/uploadedFiles/District/Employees/Departments/Ethics/pdf/policies/F.4.6-Policy.pdf
- F.4.6.1 (Procedure) Academic Grievances
The Non-Academic Grievance Policy provides a remedy for students who believe they have been the object of unjust treatment by an Alamo Colleges District employee. This policy does not apply to decisions regarding financial aid eligibility, student disciplinary actions, or academic matters.
Non-Academic Grievance Policies and Procedures are outlined in the Alamo Colleges Board Policy:
- F.4.7 (Policy) Non-Academic Grievances http://alamo.edu/uploadedFiles/District/Employees/Departments/Ethics/pdf/policies/F.4.7-Policy.pdf
- F.4.7.1 (Procedure) Non-Academic Grievances http://alamo.edu/uploadedFiles/District/Employees/Departments/Ethics/pdf/policies/F.4.7.1-Procedure.pdf
In order to allow students to be served by all Student Success departments and our staff to leave at an acceptable time, the building doors will be locked and we will take our last student 30 minutes before closing.
Advising Hours of Operation:
The last sign-in for advising will be 30 minutes prior to closing.
Appointment based advising hours:
(Advising will be closed Friday’s from 8:00 am - 1:00 pm for Professional Development and the 1st Friday of every month from 2:00 pm-3:00 pm for President’s All-College Meeting)
Monday: 8:00 am - 12:00 pm
Thursday: 2:00 pm - 7:00 pm
Saturday: 9:00 am-1:00 pm (first Saturday of the month)
Call Center Hours of Operation
Monday - Friday
8:00 am. - 5:00 pm.