San Antonio College Technology Tips for Faculty and Staff: Hybrid Work Readiness

Dear SAC Faculty and Staff,

 The following technology information is for SAC faculty and staff who may need to work from home or a location that is not their regular office location. 

 

Helpdesk Support

San Antonio College

Phone: 210-486-0777
Email: sac-helpdesk@alamo.edu

Operating Hours
Monday – Thursday: 8 am - 7 pm
Friday: 8 am - 5 pm

District Support Central

Phone: 210-485-0555
Toll-Free: 866-493-3947 
Email: helpdesk@alamo.edu

Operating Hours
Monday – Friday: 8 am – 12 am
Saturday: 8 am – 9 pm
Sunday: 11 am – 12 am

 

Employee Technology Training

 

Instructional Innovation Center (IIC) Training Calendar
Monthly training sessions are available for faculty and staff. To view the IIC Training Calendar, click the button below. 
IIC Training Calendar

*Access AlamoTalent via ACES, Employee Tab for information or to register for our trainings.

To request a one-on-one training appointment, complete the One-on-One Training Request Form.  Feel free to contact the IIC for other consulting and training needs at sac-iic@alamo.edu or 210-486-0712. 

 

Classroom Integrated Technology (CIT) Workshops

We are pleased to offer workshops to teach your students technology in support of your classroom assignments. Our computer support staff understands that your students sometimes have difficulty with technology-integrated assignments.  Faculty members can take advantage of monthly, free CIT Workshops offered by the Office of Technology Services – Student Mega Lab staff.

CIT Events Calendar  CIT Reservation Form

  • Events can be conducted during your scheduled class time. 
  • Each workshop is 50 minutes in length and can be repeated as many times as you wish.

 

We offer several workshops to choose from. Please see below for a roster of available classes:

  • ACES/Canvas Overview/Email
  • Intro to Computers
  • Microsoft Office 365 (Word, PowerPoint, Excel)
  • Security Awareness Tips
  • iPad Basics
  • Zoom
 
Teaching and Learning Resources

The San Antonio College Instructional Innovation Center (IIC) has assembled and will continue to assemble an array of tools to enhance the teaching and learning experience at San Antonio College.  Use the links below to learn more.

SAC Instructional Technology Faculty Resources
San Antonio College Instructional Technology - Staff Resources
Help Guides

Access Guides for Phone, VPN, and Email

 

Phone VPN Email

Accessing your Voicemail.pdf

How to forward desk phone.pdf

How to Set Up Google Voice.pdf

Steps to Access your Alamo Colleges Office Phone Greeting Management from an External Phone.pdf

How to connect to desktop remotely.pdf

How to VPN into Alamo Colleges Network.pdf

iPad Remote Desktop and VPN Help Guide.pdf

Outlook how to guide.pdf

 

Instructional Innovation Center

SAC Instructional Technology Faculty Resources
San Antonio College Instructional Technology - Staff Resources

 

Zoom Help Guides

Zoom: Introduction and Basics Web Link
Zoom-bombing Web Link
Best Practices for Securing Your Zoom Meetings: PDF Link
How to Enable Passwords in Zoom: PDF Link
How to Enable Waiting Room and Admit Participants into a Zoom Session: PDF Link
How to Record, Find, and Review Recordings in Zoom: PDF Link
How to Schedule, Record, and Post in Canvas: PDF Link
How to Download and Delete Zoom Cloud Recordings: PDF Link
How to Download Your Zoom Cloud Recordings and Upload to OneDrive:

PDF Link

Security Awareness Tips / Stay Safe Online

Security Tips

  • Be cognizant of FERPA guidelines
  • Do NOT save student data on your home computer
  • Keep your home computer updated with antivirus/security software
  • Do not click on links or attachments from senders that you do not recognize.
  • Do not provide sensitive personal information (like usernames and passwords) over email.
  • Watch for email senders that use suspicious or misleading domain names.
  • Inspect URLs carefully to make sure they’re legitimate and not imposter sites.
  • Do not try to open any shared document that you’re not expecting to receive.
  • Be especially cautious when opening attachments or clicking links if you receive an email containing the Alamo Colleges District warning banner indicating that it originated from an external source.

Be cautious of social engineering attacks (spam, spoofing, phishing, baiting, malware, scareware, adware, etc.).  Alamo Colleges Information Technology employees will never ask for your password in an email

 

Free Antivirus Product Choices Links: 

 

Staying Safe on Zoom 

Zoom-bombing Web Link
Security Tips every Teacher and Professor needs to know about Zoom:  Web Link
How to Enable Passwords in Zoom: PDF Link
How to Enable Waiting Room and Admit Participants into Zoom Session:  PDF Link
How to Record, Find and Review Recordings in Zoom:  PDF Link

 

What technology equipment is needed to be able to work away from my office?
  • At a minimum, the following technology is required to work remotely: 
    • Internet
    • Alamo Colleges Issued Laptop/Personal Computer
    • Webcam
    • Audio (Speakers/Microphone for Computer)

Loaner Equipment Request: 

  1. To request loaner equipment for San Antonio College employees and work-study students, your department head must submit a Footprints request at http://footprints.alamo.edu. Once the request is received by the Office of Technology Services department, your request will be added to the approved loaner equipment list.  This new step will ensure that the Borrower’s department is fully aware of this loaner equipment request. 
  2. Following the approval request, the Borrower should complete the Equipment Request Form to schedule an equipment pick-up time. 
  3. At the time of equipment distribution, the loaned equipment will be transferred to your department’s asset inventory. 

Loaner Equipment Return Request:

  1. Borrower must complete the Equipment Return Form located on our Office of Technology Services Website. 
  2. Once the equipment is inspected and returned, we will request the Borrower’s department to transfer the loaned asset back to Office of Technology Services inventory. 
Loaner Equipment Links
Equipment Request Equipment Return Equipment Renewal
 
Computer Options to Work from Home

Loaner Equipment Request: 

  1. To request loaner equipment for San Antonio College employees and work-study students, your department head must submit a Footprints request at http://footprints.alamo.edu. Once the request is received by the Office of Technology Services department, your request will be added to the approved loaner equipment list.  This new step will ensure that the Borrower’s department is fully aware of this loaner equipment request. 
  2. Following the approval request, the Borrower should complete the Equipment Request Form to schedule an equipment pick-up time. 
  3. At the time of equipment distribution, the loaned equipment will be transferred to your department’s asset inventory. 

Loaner Equipment Return Request:

  1. Borrower must complete the Equipment Return Form located on our Office of Technology Services Website. 
  2. Once the equipment is inspected and returned, we will request the Borrower’s department to transfer the loaned asset back to Office of Technology Services inventory. 
Loaner Equipment Links
Equipment Request Equipment Return Equipment Renewal