Technical Support


The Office of Technology Services provides technical support and solutions to San Antonio College.

We offer services to all faculty, staff, and students through our Helpdesk and onsite support staff.  Our team can assist you with a wide range of solutions for technology-related issues such as basic computing problems, software and hardware issues, and password recovery

College Helpdesk

  • San Antonio College

    Hours of Operation
    Monday - Thursday
    8 am - 7 pm
    8 am - 5 pm

    Phone: 210-486-0777

    Online Service Request: 

    Submit a service request work order through the Service Management Solution


    Note: To access Footprints, enter your workstation username and password.

  • District Support Helpdesk

    Monday - Friday
    8 am - 12 am
    9 am - 9 pm
    11 am - 12 am

    Toll-Free: 866-493-3947


OTS Service Catalog

Browse the OTS Service Catalog by User Category or search our comprehensive A-Z index for easy access to IT services and expertise available to the San Antonio College community. 




Technical Support Zones & Staff

At San Antonio College, Technical Support is organized by a zoned service area. Each zone represents several buildings with a specific geographical area of the campus. A Zone leader and Zone staff are assigned to each zone.

Zones Map
Zone 1

Campus Area:
Fletcher Administration Center, Ashby, Child Development, Longwidth Radio Television Film, Visual Arts Center, District Facilities, CE Annex, Facilities, McAllister Fine Arts Center, McCrelles Hall, Gonzales Hall, Loftin Student Center

Zone Staff: 
Aaron Hockaday and James LaBranche 

Zone 2

Campus Area:
Moody Learning Center, Eco Centro, and Victory Center

Zone Staff:
Miguel Lopez and Gilberto Escamilla

Zone 3

Campus Area:
Chance Academic Center, Campus Police, EDUC Portable, SAC Science Building, Science Annex

Zone Staff:
Alex Saucedo and Juan Zamora 

Zone 4

Campus Area:
Empowerment Center, Nursing and Allied Health Complex, Susan R. and Jesse H. Oppenheimer Academic Center, FRA-First Responders Acadamy 

Zone Staff:
Christopher Arriaga and David Flores

Zone 5

Campus Area:
Candler Physical Education Center, Chemistry and Geology, Center for Academic Enrichment, Scobee Education Center, Nail Technical Center, Early Childhood and Micronauts Center

Zone Staff:
Cheri Sanchez and Hamid Ibaroudene  

The Office of Technology Services (OTS) System Alerts Service is an alert-delivery method used to distribute timely information on major OTS services, unexpected outages, and maintenance schedules to the San Antonio College community.

System Alerts