Dropped Course/Re-Enrollment

Been dropped from your classes? Click the buttons below for answers and information regarding re-enrollment.

We encourage students who have been dropped from their courses to log into ACES and attempt to re-register for their courses.

If you are unable to re-register, please visit us in the SAC Welcome Center. 

 

There's Something Wrong With My Financial Aid. Who Do I Talk To?
Financial Aid Contact Information

Virtual Financial Aid
Mondays 9am-11:30am
Thursdays 1pm-4pm
https://alamo.zoom.us/j/99265875659

Phone: 210-21ALAMO

Email: dst-sfs@alamo.edu

I applied for financial aid. Why was I dropped?

Students who applied for financial aid after the priority date are still being processed and will need to enter into a payment plan until their financial aid application is processed and eligibility is determined.

I show financial aid awarded on my Financial Aid tab in ACES. Why was I dropped from my classes?

Students who have an award posted to their ACES award summary will be protected from being dropped until the award credits to pay tuition 10 days before class. After award credits, students must pay any remaining balance to avoid being dropped. If you made any changes after your financial aid was awarded, this could have created a new balance resulting in your drop.

I Made a Payment on My Account but My Classes Were Still Dropped, Why?
Business Office Contact Information

Phone: 210-21ALAMO

Email: dst-VBO2@alamo.edu

General Payment Plan Information

Students have to sign up for a payment plan with the Business Office for courses to be secure from a drop. See payment plan setup instructions

Interest-free payment plans help spread college costs

If you are unable to make the full tuition payment and do not qualify for financial aid, Alamo Community College District offers payment plans as an option to help make paying tuition affordable and manageable.  **Please Note-you MUST sign up for a formal payment plan to avoid being dropped. See payment plan setup instructions

Payment Plan Setup

Log in to ACES to set up a payment plan. See payment plan setup instructions. Payments are not accepted by phone.

SEMESTER

DOWN PAYMENT

2ND INSTALLMENT

3RD INSTALLMENT

Fall

34%

33%

33%

Spring

34%

33%

33%

Summer

50%

50%

N/A

Why Is My Tuition So High? Why Didn't My Financial Aid Cover My Tuition?
Residency Office Contact Information

Phone: 210-486-0640

Email: sac-residency@alamo.edu

My tuition is a lot higher than it should be. What can I do to fix it?

If your tuition reads Out of District or Out of State and you are currently a Texas and/or Bexar County resident, please contact SAC-Residency@alamo.edu. We MAY be able to reclassify your residency status and lower your tuition charges.

My financial aid did not cover my tuition and I don’t know why.

You can find your “bill” in your ACES account, under your Student Tab -> Web Services. Make sure that your tuition type is correct. If you live in Bexar County, you MAY be eligible for In-District Tuition. If you think you are being billed incorrectly, please email sac-Residency@alamo.edu to verify your residency classification.

I Had a Previous Balance From Another Term, but I Made a Payment to the Current Semester Tuition. Why Was I Dropped From My Current Classes?
Business Office Contact Information

Phone: 210-21ALAMO

Email: dst-VBO2@alamo.edu

Any payments made on your account will cover previous balances before it covers any current tuition and fees.

 

Financial Aid Said My Classes Won’t Be Paid for Because They Are Not Part of My Degree Plan. Help!
Advising Contact Information

Zoom and Open Advising: Click Here For Link

Phone: 210-486-0334

Email: sac-advising@alamo.edu

If you submitted a change of major form and are unsure if it’s been processed, contact your Advisor for updated information. You can also email sac-advising@alamo.edu for assistance.

We encourage students to check their GPS app in ACES to view their current degree plan. If this is not the major you selected, please contact your Advisor to have your major updated. The classes you register for must be aligned to that degree plan.

I am a Veteran, Active Military, Guard/Reserve, or Dependent (Military Affiliated), What do I do?
Veteran's Affairs Contact Information

For Assistance, please refer to the SAC-VA Webpage.

Phone: 210-486-0111

Email: sac-va@alamo.edu

Victory Center via Zoom: Meeting ID: 257 906 0371  Passcode: Victory

 
I intended for my benefits to pay my bill but I still have a balance – Why?

Every semester that you intend to use Benefits to include GI Bill®, Other VA education benefits, or Hazlewood you must submit a Request for Certification of benefits to the SAC-VA office prior to the payment deadline if you use a benefit that covers tuition and fees (Post 9/11 GI Bill®, Veterans Employment & Readiness, or Hazlewood).  REQUEST FOR CERTIFICATION

VA benefits and Hazlewood do not cover penalty fees such as 3Peat fees, so please see your advisor if you have a balance after submitting your request for certification.

 

I am Active Duty/Guard/Reserve and using Tuition Assistance, how do I get my information submitted to the business office so that my tuition is covered?

Submit your Tuition Assistance Vouchers to your SAC-VA advisor by using this link to attach your document - TA SUBMISSION – remember that TA only pays tuition and the fees are your responsibility.  Pay your balance prior to the payment deadline each semester.

 

I am the spouse of a Service member and using MyCAA, how do I get my information submitted to the business office so that my tuition is covered?

Submit your MyCAA Vouchers to your SAC-VA advisor by using this link to attach your document - MyCAA SUBMISSION– remember that MyCAA only pays tuition and the fees are your responsibility.  Pay your balance prior to the payment deadline each semester.

 

I am military affiliated and billed as a Non-TX Resident, what do I do?

Active Duty, Guard/Reserve, and family members that are not residents of Texas have the opportunity to receive in-state tuition per State Education Code.  Please use this link to submit a Military Verification Form (Option 1) and be sure to include the appropriate supporting documentation.  MILITARY VERIFICATION FORM

Veterans and family members using VA Education benefits – Post 9/11 GI Bill®(CH33), Montgomery GI Bill®(CH30 & 1606), Veterans Readiness and Employment (CH31), Dependents Education Assistance Program(CH35) are also eligible for in-state tuition regardless of residency status.  Please use this link to submit a Military Verification Form (option 7) and be sure to include the appropriate supporting documentation.  MILITARY VERIFICATION FORM

Students that are only using Hazlewood benefits must qualify as Residents of the state of Texas in order to be eligible to use the exemption.

 

I am military affiliated and using a benefit that does not pay 100% of my tuition and fees – What do I do? 
  1. It is the student’s responsibility to review their student account and pay your balance.If you are using a benefit that does not pay your bill in full, you have the option to submit a DEFERMENT.  You must be eligible for Tuition Assistance, MyCAA, VA Education Benefits, or Hazlewood in order to be eligible for this deferment.

A deferment will waive your payment for the first 60 days of the term.  You are still responsible to pay your bill in full by the end of the first 60 days of the term.  You may not take an additional deferment for a subsequent semester until you pay your current balance in full.

  1. You also may enter into a payment plan, which will split your account balance into manageable payments until you receive your benefits.PAYMENT PLAN  Remember that “making a payment” is not the same thing as creating a “Payment Plan”.  If you have an outstanding balance, you may not enter into a new payment plan until you pay your past-due balance in full.
  2. All students are encouraged to submit a FAFSA to apply for federal financial aid.

 

 

 

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Virtual Welcome Center
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