Office of Technology Services

Welcome to the Office of Technology Services (OTS)

OTS manages the college's technology infrastructure and offers a wide range of services to assist members of faculty, staff and students with their technical needs. Our Mission is to provide the San Antonio College community with reliable and secure information technology infrastructure and services.

Service Catalog

Browse the OTS Service Catalog by User Category or search our comprehensive A-Z index for easy access to IT services and expertise available to the San Antonio College community! The OTS Service Catalog describes the key services, points of contact, and request processes offered by the San Antonio College Office of Technology Services and District Information Technology Services.

Faculty

Staff

Student

A-Z Index

Technical Support

San Antonio College	Operating Hours Monday - Thursday: 8 a.m. - 7 p.m. Friday: 8 a.m. -5 p.m.	Phone: 210-486-0777 Email: sac-helpdesk@alamo.edu
District Support Helpdesk	Operating Hours Monday – Friday: 8 a.m. – 12 a.m. Saturday: 9 a.m. – 9 p.m. Sunday: 11 a.m. – 12 a.m.	Phone: 210-485-0555 Toll-Free: 866-493-3947 Email: helpdesk@alamo.edu

Current Network and System Outages

Visit our Technical Support page for more information about our services, staff, and metrics.

Hybrid Work-IT Resources

For San Antonio College employees considering a hybrid work arrangement, Office of Technology Services (OTS) provides several IT tools, resources and security. For questions, please contact our SAC Helpdesk at 210-486-0777.
Faculty and Staff	Students

Service Center

The OTS Service Center, located on the 5th floor of Moody Learning Center, provides IT support via phone, walk-in and email to San Antonio College's students, faculty and staff. [Read More...]

Service Hours: Monday - Friday: 9 a.m. - 4p.m.	Phone: 210-486-0030	Email: sac-servicectr@alamo.edu	In Person: MLC 502B (5th Floor)

Low-Cost Internet and Devices

Programs are available to bridge the digital divide by providing Alamo Colleges students and employee with low-cost Internet Service. Visit the link below for additional information:

Learn More about Low-Cost Internet

Computer Training Workshops

Our Office of Technology Services Instructional Innovation Center exists to provide support to
facilitate learning, growth, and development of the faculty and staff at San Antonio College.
In-person and online technology training workshops are available for faculty and staff on a
monthly basis. Workshops and training sessions range from basic to advanced technical
offerings.

Faculty/Staff Worshops

The Student Mega Lab provides students with computer use and support at San Antonio College. In-person and online technology training workshops are available for students on our monthly calendar. Workshops and training sessions range from basic to advanced technical skills.

Student Computer Training Workshops

Mega Lab

The Student Mega Lab provides SAC students the space and resources to complete class work. Staff with specialized knowledge of operating system and key software applications are on hand to assist students with troubleshooting needs. [Read More...]

Fall & Spring Service Hours: 8:00 a.m.-6:00 p.m., Mon-Thurs
8:00 a.m. - 5:00 p.m., Friday
Summer Service Hours: 7:00 a.m.-7:00 p.m., Mon-Thurs
Phone: 210-486-0160
Email: sac-megalab@alamo.edu
In Person: Moody Learning Center-502 (5th Floor)

IIC

The Instructional Innovation Center (IIC), housed within OTS, assists faculty and staff in the use of technology. IIC offers both group and individual, hands-on training in the latest technology, tools, and systems used at our institution. [Read more...]

Service Hours: The IIC is available Monday - Friday, 8am - 5pm,
Phone: 210-486-0712
Email: sac-iic@alamo.edu

In Person: MLC 712 (7th Floor)

SAC Tech Store

The SAC Tech Store is your one stop shop for all of your technology needs. Offering repairs, sales, and workshops - the SAC Tech Store is your place to shop learn and explore. [Visit the SAC Tech Store website]

Hours: 8:00 a.m.-5:00 p.m., Mon-Fri
Shop at our online store @ www.sactechstore.org
Phone: 210.486.0942
Email: sac-techstore@alamo.edu
In Person: Moody Learning Center - 502A (5th Floor)

Video Assistance on Demand:

Check out eClips, our online repository of short instructional videos that describe how to use the various systems and services available at San Antonio College. The videos are hosted on our enterprise Video on Demand solution-SAC ON DEMAND. eClips are available at any time, any place. For your convenience, the videos are catalogued. [Read More...]