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Office of Technology Services

 

Welcome to the Office of Technology Services (OTS)

OTS manages the college's technology infrastructure and offers a wide range of services to assist members of faculty, staff and students with their technical needs.  Our Mission is to provide the San Antonio College community with reliable and secure information technology infrastructure and services. 

Service Catalog

Browse the OTS Service Catalog by User Category or search our comprehensive A-Z index for easy access to IT services and expertise available to the San Antonio College community! The OTS Service Catalog describes the key services, points of contact, and request processes offered by the San Antonio College Office of Technology Services and District Information Technology Services.

Faculty Staff
Student 

A-Z Index 

Tech Support

Visit our Technical Support page for more information about our services, staff, and metrics.

San Antonio College Helpdesk

Phone: 210-486-0777
Email: 
sac-helpdesk@alamo.edu

Operating Hours
Mon – Fri: 8am- 5pm

District Support
Central Helpdesk

Phone: 210-485-0555
Toll-Free: 866-493-3947 
Email: helpdesk@alamo.edu

Operating Hours
Mon – Fri: 8am – 12am
Sat: 9am – 9pm
Sun: 11am – 12am

San Antonio College Helpdesk will be closed during the holidays (December 20th, 2018 – January 2, 2019) and will reopen January 3, 2019.  District Support Central Helpdesk will be open during the Winter Break and the Holiday Operation Hours are as follows:

 

 

  • 8 a.m. – 7 p.m. - Monday-Saturday
  • 12 Noon – 9 p.m. – Sunday
  • Note:  District ITS Helpdesk will be closed on:
    • December 24, 2018
    • December 25, 2018
    • December 31, 2018
    • January 1, 2019

 

   
Service Center

The OTS Service Center, located on the 7th floor of Moody Learning Center, provides IT support via phone, walk-in and email to San Antonio College's students, faculty and staff. [Read More...]

Service Hours: 8:00 a.m. - 5:00 p.m., Mon-Thur

                           8:00 a.m. - 12:00 p.m., Fri
Phone: 210-486-0030
Email: sac-servicectr@alamo.edu
In Person: MLC 710 (7th Floor)

Mega Lab

The Student Mega Lab provides SAC students the space and resources to complete class work. Staff with specialized knowledge of operating system and key software applications are on hand to assist students with troubleshooting needs. [Read More...]

Fall & Spring Service Hours: 8:00 a.m.-7:00 p.m., Mon-Thurs
8:00 a.m. - 5:00 p.m., Friday
Summer Service Hours: 8:00 a.m.-7:00 p.m., Mon-Thurs
Phone: 210-486-0160
Email: sac-megalab@alamo.edu
In Person: Moody Learning Center-502 (5th Floor)

IIC

The Instructional Innovation Center (IIC)housed within OTS, assists faculty and staff in the use of technology. IIC offers both group and individual, hands-on training in the latest technology,  tools, and systems used at our institution. [Read more...]

Service Hours: The IIC is available Mon, Thur, Fri, 8am - 5pm,
                          Evenings on Tues, Wed until 6pm
Phone: 210-486-0030
Email: sac-it@alamo.edu

In Person: MLC 712 (7th Floor)

SAC Tech Store

The SAC Tech Store is a one stop shop for all of your technology needs. Offering repairs, sales, and workshops - the SAC Tech Store is your place to shop learn and explore.  [Visit the SAC Tech Store website]

Hours: 8:00 a.m.-5:00 p.m., Mon-Fri
Phone: 210.486.0942
Email: sac-techstore@alamo.edu
In Person: Moody Learning Center - 502A (5th Floor)

Video Assistance on Demand:

Check out eClips, our online repository of short instructional videos that describe how to use the various systems and services available at San Antonio College. The videos are hosted on our enterprise Video on Demand solution-SAC ON DEMANDeClips are available at any time, any place. For your convenience, the videos are catalogued. [Read More...]

OTS News

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