Northeast Lakeview College wants you to Help Us Grow Stronger!
Northeast Lakeview College is committed to providing our community with excellent customer service. We would like to have your feedback to improve that service. Please fill out the Customer Service Complaint form below to give us feedback on your experience:
Northeast Lakeview College is committed to an appropriate resolution of complaints as efficiently and effectively as possible. We believe providing a mechanism for complaints to be heard gives us the opportunity to improve our services.
The Grievance Procedures define an administrative process in which students, faculty and academic employees can seek a resolution of their disputes. These disputes may be academic or non-academic.
Faculty is responsible for classroom management, teaching strategies, testing, and evaluation of student performance. At academic institutions, conflicts may develop within the educational process that requires academic intervention using the Academic Grievance process. When student complaints cannot be resolved through informal interaction with a faculty member or chair/coordinator, students are directed to use the Academic Grievance procedure by filing a Student Academic Grievance form.
The Non-Academic Grievance Policy provides a remedy for students who believe they have been the object of unjust treatment by an Alamo Colleges District employee. This policy does not apply to decisions regarding financial aid eligibility, student disciplinary actions, or academic matters.
The Alamo Colleges District developed a Student Code of Conduct that governs the student disciplinary process. The Student Code of Conduct describes prohibited behaviors, potential sanctions for violations of the Code of Conduct, and the process for adjudicating alleged violations. All students are responsible for familiarizing themselves with the Student Code of Conduct. The Student Code of Conduct can be found online:
Title IX is a federal law that prohibits discrimination based on sex (gender) of employees and students of educational institutions receiving federal financial assistance. Title IX's prohibition of discrimination includes acts of sexual harassment and relationship violence. Northeast Lakeview College does not tolerate sex discrimination, sexual harassment, or sexual violence of any kind. To ensure compliance with Title IX, the Alamo Colleges have designated a District Title IX Coordinator and a Deputy Title IX Coordinator at each college.
SOBI Incident Report
SOBI Quick Guide
SOBI Employee/Student Guide
The Strategies of Behavioral Intervention (SOBI) policy at the Alamo Colleges District was created to guide our College community to recognize, prevent and respond to incidents that are disruptive, threatening, or violent.
Examples include (but are not limited to):
- signs of harassment
- extreme anxiety
- threatening harm
- erratic behavior, or
- disconnect from reality
When in doubt, please report!
More often, faculty and staff will observe and report at-risk behaviors; however, students are encouraged to review the SOBI guidelines and report concerning behaviors to the SOBI response team.
The Northeast Lakeview College SOBI response team consists of the Interim Vice President for Student Success along with campus counselors, disability specialists, and campus police.