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COVID-19 Incident Reports

COVID-19 Incident Report Process Update

Click Here for the COVID-19 Incident Report Form

REPORT EACH and EVERY potential exposure, confirmed exposure, positive test result, and onset of COVID-19 symptoms is IMMEDIATELY, whether the affected person (individual who has been exposed to COVID-19, tested positive for COVID-19, or is exhibiting COVID-19 symptoms) has been onsite at NVC or is working/learning remotely. Reports need to be submitted for employees working onsite or remotely, students learning onsite or remotely, vendors onsite within the past two weeks, and community members or others onsite within the past two weeks.

ANYONE can submit a report. It is preferable for the affected person to submit a report, but anyone can submit a report regarding an affected person. The MOST IMPORTANT thing is that a report is submitted IMMEDIATELY.

It is CRITICAL that a report is made whether the affected person has been onsite or remote (vendors, community members, or others onsite within the past two weeks) for several reasons.

  • Access requests and access lists are reviewed before submission to verify that no one on the list is an affected person.
  • Reports involving individuals who have been onsite trigger several follow-up actions, including close contact identification, disinfection of physical spaces, Risk Management follow-up, quarantine timeframes, access schedules, notifications, etc.
  • Reports involving individuals who have not been onsite trigger several follow-up actions, including Risk Management follow-up, quarantine timeframes, access schedules, notifications, etc.

 

FOLLOW-UP INSTRUCTIONS FOR AFFECTED PERSONS FOLLOWING REPORTING

  • Employees should stay home, notify their supervisor, and RESPOND to any phone calls or messages from Garvin Dansby, NVC coordinator of College Risk Management, the NVC Risk Management team, and Alamo Colleges District Enterprise Risk Management.
  • Students should stay home, notify their instructor, and RESPOND to any phone calls or messages from Garvin Dansby, NVC coordinator of College Risk Management, NVC Risk Management team, and Alamo Colleges District Enterprise Risk Management.
  • Employees working onsite and students attending classes onsite – DO NOT come to campus until officially released to do so by Risk Management.

RESPOND to all requests for follow-up information from Risk Management.

Contact Garvin Dansby, Coordinator of College Risk Management, for questions at gdansby3@alamo.edu.

Important Contacts

Alamo Colleges Police Department

Non-Emergency
210-485-0099

EMERGENCY
210-485-0911

Student Hotline:
Local:
21ALAMO (210-212-5266)
Toll Free: 
1-844-20ALAMO (1-844-202-5266)

Student Hotline Hours:

  • Monday – Thursday 8 am to 7 pm
  • Friday 8 am to 5 pm
  • Every Saturday 9 am to 1 pm

 

IT & HELP DESK
210-486-4777
nvc-helpdesk@alamo.edu

Business Office
210-212-5266 (21ALAMO) 
dst-vbo2@alamo.edu

Disability Services
(210) 486-4466
nvc-access@alamo.edu
Hours:

  • Monday-Wednesday 8:00 am – 5:00 pm
  • Thursday 8:00 am – 7:00 pm
  • Friday 8:00 am – 5:00 pm
  • 1st Saturdays (February 6; March 6; April 10; May 1) 9:00 am – 1:00 pm

 

International Student Services
nvc-international@alamo.edu

Veterans Services
(210) 486-4417
nvc-veterans@alamo.edu
Hours:

  • Monday-Wednesday 8:00 am – 5:00 pm
  • Thursday 8:00 am – 7:00 pm
  • Friday 8:00 am – 5:00 pm
  • 1st Saturdays (April 10; May 1) 9:00 am – 1:00 pm

 

SDEV/EDUC
(210) 486-4289
nvc-sdev@alamo.edu
Hours:

  • Monday-Wednesday 8:00 am – 5:00 pm
  • Thursday 8:00 am – 7:00 pm
  • Friday 8:00 am – 5:00 pm
  • 1st Saturdays (April 10; May 1) 9:00 am – 1:00 pm
The Alamo Colleges District is committed to being responsive to students’ various needs. Below are some ways to contact us.

Caller Checklist

When calling any of the numbers listed, please have the following information readily available

  • Last four digits of SSN
  • ACES ID
  • Date of Birth
  • Banner ID

Admissions, Business Office Student Financial Aid

For assistance with admissions, payments (Business Office), student financial aid or continuing education, please call the number listed during the hours of operation.

Our team can provide assistance with:

  • Apply Texas application and status
  • Document submissions and hold completion
  • Financial aid awards and payment options
Local: 21ALAMO (210-212-5266)
Toll Free: 1-844-20ALAMO (1-844-202-5266)
Hours of Operation
Monday – Friday, 8 a.m.– 5 p.m.

 

Information Technology Services (ITS) Support

Alamo Colleges District ITS Helpdesk

For assistance with accessing ACES or technical support, contact the District ITS helpdesk.

Local: 210-485-0555 (select option 4)

Toll Free: 866-493-3947

Email: helpdesk@alamo.edu

District ITS Helpdesk Hours of Operation

Monday–Friday

8 a.m. – 12 a.m. (midnight)

Saturday

9 a.m. – 9 p.m.

Sunday

11 a.m. – 12 a.m. (midnight)

 
College ITS Helpdesks

For equipment rentals, computer lab and printing, and other college ITS resources, students may call their home college ITS helpdesk.

Northeast Lakeview College ITS Helpdesk

210-486-5777

Northwest Vista College ITS Helpdesk

210-486-4777

Palo Alto College ITS Helpdesk

210-486-3777

San Antonio College ITS Helpdesk

210-486-0777

St. Philip's College ITS Helpdesk

210-486-2777

College ITS Helpdesk Hours of Operation

Monday–Friday

8 a.m. – 5 p.m.

Emergency Contacts

Contact one of the numbers below for on-site emergencies.

Emergency Number

210-485-0911

24-Hour Dispatch

210-485-0099

Fax

210-485-0095

Weather Line

210-485-0189

 

Directory

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View the Alamo Colleges District Directory

 

Frequently Used Email Addresses

Admissions & Records: nvc-admissions@alamo.edu 

Financial Aid: dst-sfs@alamo.edu

Graduation: nvc-graduation@alamo.edu 

International Students: nvc-international@alamo.edu   

Technology Helpdesk: nvc-helpdesk@alamo.edu

Business Office: dst-vbo2@alamo.edu

View the Northwest Vista College Directory