Office of Technology Services

Welcome to the Office of Technology Services (OTS)

OTS manages the college's technology infrastructure and offers a wide range of services to assist members of faculty, staff and students with their technical needs.  Our Mission is to provide the San Antonio College community with reliable and secure information technology infrastructure and services. 

Service Catalog

Browse the OTS Service Catalog by User Category or search our comprehensive A-Z index for easy access to IT services and expertise available to the San Antonio College community! The OTS Service Catalog describes the key services, points of contact, and request processes offered by the San Antonio College Office of Technology Services and District Information Technology Services.

Faculty Staff
Student 

A-Z Index 

  • Visit our Technical Support page for more information about our services, staff, and metrics.

    San Antonio College Helpdesk

    Phone: 210-486-0777
    Email: 
    sac-helpdesk@alamo.edu

    Operating Hours
    Mon – Fri: 8am- 5pm

    District Support
    Central Helpdesk

    Phone: 210-485-0555
    Toll-Free: 866-493-3947 
    Email: helpdesk@alamo.edu

    Operating Hours
    Mon – Fri: 8am – 12am
    Sat: 9am – 9pm
    Sun: 11am – 12am

    San Antonio College Helpdesk will be closed during the holidays (December 20th, 2018 – January 2, 2019) and will reopen January 3, 2019.  District Support Central Helpdesk will be open during the Winter Break and the Holiday Operation Hours are as follows:

    • 8 a.m. – 7 p.m. - Monday-Saturday
    • 12 Noon – 9 p.m. – Sunday
    • Note:  District ITS Helpdesk will be closed on:
      • December 24, 2018
      • December 25, 2018
      • December 31, 2018

    January 1, 2019

  • The OTS Service Center, located on the 7th floor of Moody Learning Center, provides IT support via phone, walk-in and email to San Antonio College's students, faculty and staff. [Read More...]

    Service Hours: 8:00 a.m. - 5:00 p.m., Mon-Thur
                               8:00 a.m. - 12:00 p.m., Fri
    Phone: 210-486-0030
    Email: sac-servicectr@alamo.edu
    In Person: MLC 710 (7th Floor)

  • The Student Mega Lab provides SAC students the space and resources to complete class work. Staff with specialized knowledge of operating system and key software applications are on hand to assist students with troubleshooting needs. [Read More...]

    Fall & Spring Service Hours: 8:00 a.m.-7:00 p.m., Mon-Thurs
    8:00 a.m. - 5:00 p.m., Friday
    Summer Service Hours: 8:00 a.m.-7:00 p.m., Mon-Thurs
    Phone: 210-486-0160
    Email: sac-megalab@alamo.edu
    In Person: Moody Learning Center-502 (5th Floor)

  • The Instructional Innovation Center (IIC)housed within OTS, assists faculty and staff in the use of technology. IIC offers both group and individual, hands-on training in the latest technology,  tools, and systems used at our institution. [Read more...]

    Service Hours: The IIC is available Mon, Thur, Fri, 8am - 5pm,
                              Evenings on Tues, Wed until 6pm
    Phone: 210-486-0030
    Email: sac-it@alamo.edu

    In Person: MLC 712 (7th Floor)

  • The SAC Tech Store is a one stop shop for all of your technology needs. Offering repairs, sales, and workshops - the SAC Tech Store is your place to shop learn and explore.  [Visit the SAC Tech Store website]

    Hours: 8:00 a.m.-5:00 p.m., Mon-Fri
    Phone: 210.486.0942
    Email: sac-techstore@alamo.edu
    In Person: 1515 N. Main Ave., in the San Antonio College Tino and Millie Duran Welcome Center

Video Assistance on Demand:

Check out eClips, our online repository of short instructional videos that describe how to use the various systems and services available at San Antonio College. The videos are hosted on our enterprise Video on Demand solution-SAC ON DEMANDeClips are available at any time, any place. For your convenience, the videos are catalogued. [Read More...]

OTS News

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