Alamo Colleges : NLC : FAQ AlamoENROLL

How do I locate my ACES ID or User Name?

To retrieve your ACES ID or password, use the How do I get a username and password? Click Here tool from the ACES login page.

I have already submitted my transcripts. Why does my transcript status still how incomplete?

Your transcript may not have been processed through the Enrollment Services office at your college yet. You may continue with Steps 1-5 of the AlamoENROLL process prior to the transcript status being complete. If you believe your transcript has been processed, contact AlamoENROLL Support at 210-485-0411, Option 2 (or your local IT Helpdesk).

How do I locate my Banner ID?

To retrieve your Banner ID, use the Get My Banner ID Number lookup tool from the ACES login page.

If you are unable to retrieve your Banner ID Number using the lookup tool, contact your College IT Helpdesk or Support Central at 210-485-0411, Option 2.

I am in one of the Start Here Tab Modules and I need navigation assistance.

Ensure you are in one of the following Start Here Tab Modules: Go FAARR or Test Prep Module, by checking the web address. If the web address displayed begins with "https://alamo.instructure.com/courses", please contact your College IT Helpdesk or Support Central at 210-485-0411, Option 3.

I am logged into ACES and I am missing the Student E-mail link.

If you do not see the Student E-mail link or icon, your email account may not have been created yet. Please allow 24-48 hours after your ACES account is created.

If the time has passed and you still do not see the Student E-mail link or icon, contact your College IT Helpdesk or Support Central at 210-485-0411, Option 2.

I am missing the Student E-mail icon.

If you do not see the Student E-mail link or icon, your email account may not have been created yet. Please allow 24-48 hours for e-mail creation. Student E-mail accounts are created within 24-48 hours after your ACES account is created.

If the time has passed nd you still do not see the Student E-mail link or icon, contact your College IT Helpdesk or Support Central at 210-485-0411, Option 2.

I am not able to access the Advising link.

In order to receive access to the Advising link you must complete the High School Transcript requirements and Steps 2-4 from the AlamoENROLL Requirements. Please allow 24 hours after completion of a module to update. If more than 24 hours have passed after completion for all the modules, contact your College IT Helpdesk or Support Central at 210-485-0411, Option 2.

I do not have the Start Here Tab in ACES.

All new applicants to the Alamo Colleges should see the Start Here tab in ACES. If you do not see the Start Here Tab, contact your College IT Helpdesk or Support Central at 210-485-0411, Option 2.

I am missing my Start Here tab/AlamoENROLL Requirements

If you do not have a checklist, contact your College IT Helpdesk or Support Central at 210-485-0411, Option 2. A ticket will be opened to have your checklist corrected.

I have completed a Start Here Tab Module, but the status still shows incomplete.

To complete the Go FAARR or Test Prep Modules, you must receive a passing score of 60% or better on the module quiz. After completion, please allow 24 hours for checklist to display a check mark. If the amount of time has passed, contact your College IT Helpdesk or Support Central at 210-485-0411, Option 2.

I have completed the placement test requirements, by my status still shows incomplete.

Please contact your college Assessment Center to make sure your test scores have been processed. Please allow 24 hours for the checklist to update.

Assessment Center Contact
Northeast Lakeview College	210-486-5401
Northwest Vista College	210-486-4346
Palo Alto College	210-486-3444
San Antonio College	210-486-0444
St. Philip's College	210-486-2444

If you have verified that your test scores have been processed and your status still shows incomplete, contact your College IT Helpdesk or Support Central at 210-485-0411, Option 2.

When I click on a Start Here Module link it doesn't open.

If you click on any Start Here Tab links Go FAARR or Test Prep Module and the page does not open, check your browser compatibility in ACES by using the Browser Check tool in the Start Here Tab. Make sure to turn off any pop-up blockers or add the web page to the safe list. If you need assistance contact your College IT Helpdesk or Support Central at 210-485-0411, Option 2.

When I click on the Start Here tab module links I get the error message 'Unauthorized Access'.

If you are seeing the "Unauthorized Error" message, contact your College IT Helpdesk or Support Central at 210-485-0411, Option 2.

When I click on the student email link in ACES, I get the "You don't have email configured" error message.

If you receive the error message below when you click on the Student E-mail icon, your email account may not have been created yet. Please allow 24-48 hours for e-mail creation. Student e-mail accounts are created within 24-48 hours after your ACES account is created.

If the time has passed and you still do not see the Student E-mail link or icon, contact your College IT Helpdesk or Support Central at 210-485-0411, Option 2.

Where can I report a problem with the content or broken links in any of the modules.

If you find that there are broken links or errors with the content in the Advising-First Time in College module, contact your College IT Helpdesk or Support Central at 210-485-0411, Option 2.