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Information Technology

FAQ Email

What's the format for my Office 365 student e-mail address?

The format for the new Office 365 student e-mail addresses will continue to be username@student.alamo.edu.

How do I access the Office 365 e-mail system? (Available starting June 5)

There are no changes for accessing your e-mail.  The steps are:

  1. Log on to ACES
  2. Click on the student e-mail icon
  3. A login page will appear
  4. Log on using your ACES username and your e-mail password
  5. This will direct you to your Office 365 e-mail
What is the username/password for the Office 365 e-mail system?

Your username and password will remain the same.

If you need assistance with your e-mail password, please contact Support Central at 210-485-0555.
Will I still have access to my ACES e-mail account?

Current students will continue to have access to the ACES e-mail system until May 30. The ACES email system will be unavailable from May 31 - June 5, 2013.

How do I keep e-mail that is on my current ACES student mailbox?

Your e-mail items from your ACES e-mail system will automatically migrate to your Office 365 e-mail address. No action is needed on your part.

How do I setup my mobile device (phone/tablet) for Office 365 e-mail?

The following guides will walk you through setting up your device.  

IOS Devices 

  • On your device, open Settings, then tap Mail, Contacts, Calendar
  • Tap Add Account… 
  • Tap Exchange
  • Enter the following:
    • Email address – ACES-ID@student.alamo.edu
    • Password - Email Password
    • Description - How you want it to display on your device
     
  • Tap Next
  • In the Server field, enter outlook.office365.com
  • Leave domain blank
  • In the username field, enter your email address (ACES-ID@student.alamo.edu)
  • Tap Next
  • Select the features you would like to synchronize with your iOS device.
  • Tap Save

 

Android Devices 

*Process and navigation may vary depending on device and version of Android*    

  • Open account settings and select to add a new account.
  • Tap Exchange ActiveSync.
  • Enter your student email address: ACES-ID@student.alamo.edu
  • Enter your student email password.
  • Tap Next.

 

(Note: Most Android devices support auto configuration and will enter in the required server information for you. If auto configuration fails, please see Manual setup instructions below.)  

If prompted, select to allow remote security administration. 

Continue configuring your phone and features per your preferences and tap Next.

Give the account a name or keep the default provided and tap Done.

 

Manual setup

  • Email address – ACES-ID@student.alamo.edu
  • Domain\username – ACES-ID@student.alamo.edu
  • Password – your student email password.
  • Exchange server – outlook.office365.com
  • Verify Use secure connection (SSL) is checked.
  • Select Next.

 

If prompted, select to allow remote security administration. 

Continue configuring your phone and features per your preferences and tap Next.

Give the account a name or keep the default provided and tap Done.

 

Blackberry Devices 

*May be different based on specific device settings  

 

  1. From the BlackBerry home screen, click BlackBerry Setup > Set up Internet E-mail > Add An Email Account. 
  2. Type your e-mail address and password, and then click Next.
  3. If your BlackBerry device can't determine the appropriate server settings, click I will provide the settings to add this email account. 
  4. Scroll down and then click Next. 
  5. Select Internet Service Provider Email (POP/IMAP), and then click Next. 
  6. Type your user name (for example, tony@contoso.com). 
  7. Scroll down and type the name of your e-mail server. For information about how to find your incoming (POP3 or IMAP4) server name, see How do I find the server settings? later in this topic.
  8. Click Next. 
  9. Enter the name of the outgoing server. For information about how to find your outgoing (SMTP) server name, see How do I find the server settings? Later in this topic.
  10. Click OK to complete the setup.

 

You can validate and view your phone information from your mailbox by:  

  1. Log in to your email account via ACES.
  2. Select Options in the upper-right corner of your mailbox.
  3. Click See All Options…
  4. Select Phone in the left hand pane.

 

Windows Phone 7

 

  1. From the home screen swipe left to the App list then scroll down and select Settings.
  2. Select Email and Accounts then add an account. 
  3. Select Outlook, and then enter your email address and password:
    • Type in your Email Password (NOT ACES Password). To find it:
      • Access ACES
      • Student Tab
      • Web Services
      • Personal Information
      • View Email Password
      • Your email address will be in the format “username@student.alamo.edu”
       
     
  4. Leave the domain field blank and tap Sign in. 
  5. A message will appear We couldn’t find your settings, tap Advanced and enter m.outlook.com or POD51009.outlook.com in the server field. 
  6. Tap Show all settings and change the account name field to Student Email 
  7. Tap Sign in. The account will now synchronize and will appear on your home screen as Student Email. 
What difference should I expect after e-mail upgrade?
Before the upgrade to Office 365, each user has one account that provides access to services such as e-mail, SkyDrive and Messenger.
 
During the upgrade, each existing student account becomes two separate accounts:
  • An Office 365 account, associated with your college, that is used to access email.
  • A person Microsoft account that retains access to SkyDrive, Messenger, and other Microsoft services, and is not used to access e-mail.
Here is what your e-mail will look like:

 


 
For your personal account:
 
Here's what the page looks like when the user signs in to SkyDrive using their personal Microsoft account.
  
  •  This account uses the same username and password as your college e-mail account.
  • This account can't be administered by the Alamo Colleges
  • This account can be accessed at https://skydrive.live.com/ 
  
How do I receive my student.alamo.edu email on my mobile device?

IOS Devices 

  • On your device, open Settings, then tap Mail, Contacts, Calendar
  • Tap Add Account… 
  • Tap Exchange
  • Enter the following:
    • Email address – ACES-ID@student.alamo.edu
    • Password - Email Password
    • Description - How you want it to display on your device
     
  • Tap Next
  • In the Server field, enter outlook.office365.com
  • Leave domain blank
  • In the username field, enter your email address (ACES-ID@student.alamo.edu)
  • Tap Next
  • Select the features you would like to synchronize with your iOS device.
  • Tap Save

Android Devices 

*Process and navigation may vary depending on device and version of Android*    

  • Open account settings and select to add a new account.
  • Tap Exchange ActiveSync.
  • Enter your student email address: ACES-ID@student.alamo.edu
  • Enter your student email password.
  • Tap Next.

(Note: Most Android devices support auto configuration and will enter in the required server information for you. If auto configuration fails, please see Manual setup instructions below.)  

If prompted, select to allow remote security administration. 

Continue configuring your phone and features per your preferences and tap Next.

Give the account a name or keep the default provided and tap Done.

Manual setup

  • Email address – ACES-ID@student.alamo.edu
  • Domain\username – ACES-ID@student.alamo.edu
  • Password – your student email password.
  • Exchange server – outlook.office365.com
  • Verify Use secure connection (SSL) is checked.
  • Select Next.

If prompted, select to allow remote security administration. 

Continue configuring your phone and features per your preferences and tap Next.

Give the account a name or keep the default provided and tap Done.

Blackberry Devices 

*May be different based on specific device settings   

  1. From the BlackBerry home screen, click BlackBerry Setup > Set up Internet E-mail > Add An Email Account. 
  2. Type your e-mail address and password, and then click Next.
  3. If your BlackBerry device can't determine the appropriate server settings, click I will provide the settings to add this email account. 
  4. Scroll down and then click Next. 
  5. Select Internet Service Provider Email (POP/IMAP), and then click Next. 
  6. Type your user name (for example, tony@contoso.com). 
  7. Scroll down and type the name of your e-mail server. For information about how to find your incoming (POP3 or IMAP4) server name, see How do I find the server settings? later in this topic.
  8. Click Next. 
  9. Enter the name of the outgoing server. For information about how to find your outgoing (SMTP) server name, see How do I find the server settings? Later in this topic.
  10. Click OK to complete the setup.

You can validate and view your phone information from your mailbox by:  

  1. Log in to your email account via ACES.
  2. Select Options in the upper-right corner of your mailbox.
  3. Click See All Options…
  4. Select Phone in the left hand pane.

Windows Phone 7

  1. From the home screen swipe left to the App list then scroll down and select Settings.
  2. Select Email and Accounts then add an account. 
  3. Select Outlook, and then enter your email address and password:
    • Type in your Email Password (NOT ACES Password). To find it:
      • Access ACES
      • Student Tab
      • Web Services
      • Personal Information
      • View Email Password
      • Your email address will be in the format “username@student.alamo.edu”
       
  4. Leave the domain field blank and tap Sign in. 
  5. A message will appear We couldn’t find your settings, tap Advanced and enter m.outlook.com or POD51009.outlook.com in the server field. 
  6. Tap Show all settings and change the account name field to Student Email 
  7. Tap Sign in. The account will now synchronize and will appear on your home screen as Student Email. 
Contact Information

Location: 
Library (NLIB) 306

Phone: 
(210) 486-5777

Fax: 
(210) 486-9006

Email: 
nlc-helpdesk@alamo.edu