Below are common holds that may be placed on a student's record during the Enrollment and Registration Process.  

Holds may prevent a student from taking the TSI Assessment, attending New Student Orientation, or registering for classes. 

Hold Name      See Your Navigate Path Event      Why A Hold?        How Do I Remove the Hold?   Who Can I Ask?    


Complete Go FAARR Module & Complete Test Prep Modules

Go FAARR & Test Prep Module are required before testing.

Complete the Go FAARR & Test Prep module requirements. 

Select your college:


Northeast Lakeview College 


Northwest Vista College 


Palo Alto College 


St. Philip’s College


San Antonio College  



Assessment – TSI

Take Your Placement Test

Test scores or exemption must be on file in your student record.

Have TSI scores or your exemption on file with the Assessment Center.

Bacterial Meningitis

Turn in Your Shot Records

Texas requires shot record to attend classes.

Submit your Bacterial Meningitis shot record.

New Student Orientation (NSO) and Advising

Sign Up For New Student Orientation

New students are required to attend an NSO in order to be advised and register.

Attend NSO and advising.


Take A Refresher Course

Course is required if scores below college level.

Meet with an advisor to interpret your scores and register for a refresher.

Contact Us

Contact Us

Northeast Lakeview College

Welcome Center - Student Commons Bldg. 300
Phone: 210-486-5401, Option 4

Northwest Vista College

Cypress Campus Center (CCC) #126
Phone: 210-486-4125

Palo Alto College

Welcome Advising Center - Palomino Center Bldg. 103
Phone: 210-486-3100

St. Philip's College

CLR 109 Monday - Thursday; 8:00 - 5:00 pm
Welcome Center - 1st Floor Reception/KIOSK
Phone: 210-486-2275

Southwest Campus: Building 1 #B172 (Career and Transfer)
Phone: 210-486-7281

 San Antonio College

Moody Learning Center - Student Mega Lab 5th Floor
Phone: 210-486-0160

Moody Learning Center - Student Learning Assistance Center (SLAC) 7th Floor
Phone: 210-486-0165


IT Help Desk

Help Desk is the central point of contact for all technology needs. Contact us by phone, email or visit.

Contact Us

District Helpdesk Information

Phone: 210-485-0555 Option 4
Out of Town Students: 866-493-3947 (toll free)
Email: helpdesk @alamo.edu

Hours of Operation

Monday - Friday 8:00 a.m. - 12:00 a.m.
Saturday 9:00 a.m. - 9:00 p.m.
Sunday 11:00 a.m. - 12:00 a.m.

Caller Checklist

When calling, please have the following information readily available

  • Last four digits of SSN
  • Date of Birth
  • Banner ID


College Helpdesks


San Antonio College Helpdesk

St. Philip's College Helpdesk

Palo Alto College Helpdesk


Northwest Vista College Helpdesk

Northeast Lakeview College