Refunds

Get Your Refund, Your Way

During your college enrollment, you may at some time be eligible for a Financial Aid refund or other type of disbursement. To receive your refund, you can choose how you want to receive it through the RefundSelect program.
(The Alamo CashCard has been discontinued.) 

Choose your refund method:

  1. With 48 hours of registering for college, a Welcome Email from Heartland ECSI will be sent to your Alamo ACES Account, and Your Personal Email Account, if one is provided to Alamo Colleges.
  2. Click on the Get Started Here link on that email and enter your Heartland Key.
  3. You choose how you want to receive your money.
  4. If you have an address or telephone number change, it must be made through your Alamo Colleges' ACES account. Heartland will not accept changes by phone or email. Please allow 24 hours for the new information to update.

Choose the refund method that's best for you.

Use my existing Bank Account.

Use my existing Bank Account.

Funds are electronically deposited into an existing account.

How to sign upWhen you'll receive your refund

You provide your existing Bank Routing Number and Account Number. Please confirm that you entered your Account information correctly to avoid any delays in receiving your refund.

When you'll receive your refund

Once the credit appears on your ACES account, your refund will be in your account and available on the following Thursday.

Open a Discover CashBack Checking Account.

Open a Discover CashBack Checking Account.

Funds are sent to your new checking account.

How to sign up

A Debit Card will be sent to you, and funds are available for use with this new Debit Card.Choose to open a Discover Cashback Checking Account.

When you'll receive your refund

You will be notified of the status within 48 hours of the application.Once the credit appears on your ACES account, your refund will be in your account and available on the following Thursday.

Visit Heartland ECSI's website for more information at  https://heartland.ecsi.net or phone toll free at 1-844-760-6052.

Refund Schedule

Note for students receiving financial aid:

Once funds credit to your account, the Alamo Colleges must request the funds from the Department of Education to pay a Pell Grant, FSEOG, or Direct Loan. This multi-day process can be impacted by weekends and holidays.

Refund Schedule

Note for students receiving financial aid: Once funds credit to your account, the Alamo Colleges must request the funds from the Department of Education to pay a Pell Grant, FSEOG, or Direct Loan. This multi-day process can be impacted by weekends and holidays.

If your Refund Award posts to your ACES on this date

Funds will be available on your account on this date* 

08/19/18

Sunday

08/23/18

Thursday

08/26/18

Sunday

08/30/18

Thursday

09/02/18

Sunday

09/07/18

Friday **

09/09/18

Sunday

09/13/18

Thursday

09/16/18

Sunday

09/20/18

Thursday

09/23/18

Sunday

09/27/18

Thursday

09/30/18

Sunday

10/04/18

Thursday

10/07/18

Sunday

10/11/18

Thursday

10/14/18

Sunday

10/18/18

Thursday

10/21/18

Sunday

10/25/18

Thursday

10/28/18

Sunday

11/01/18

Thursday

11/04/18

Sunday

11/08/18

Thursday

11/11/18

Sunday

11/15/18

Thursday

11/18/18

Sunday

11/23/18

Friday **

11/25/18

Sunday

11/29/18

Thursday

12/02/18

Sunday

12/06/18

Thursday

12/09/18

Sunday

12/13/18

Thursday

12/16/18

Sunday

12/20/18

Thursday

01/06/19

Sunday

01/10/19

Thursday

* This is based on direct deposit or bank card enrollment. If opted other method please allow 5-7 business days to receive your refund through the US Postal Service.

** Delay Due to Holiday

New Cash Management Rules

In an effort to protect students and ensure their best interest, the new Cash Management Rule from the Department of Education (ED) requires disclosure by institutions with Tier 1 or Tier 2 relationships of certain key information about the financial accounts offered to their students.

Tier One (T1) arrangements are those between an institution and a third-party servicer where the servicer "performs one or more of the functions associated with processing direct payments of Title IV funds on behalf of the institution" and offers one or more financial accounts under the arrangement, or markets an account to students itself or through another entity. Tier Two (T2) arrangements are defined as those between an institution and a bank under which accounts are offered and marketed directly to students.

All disclosures related to these new regulations and banking services contract will be made on this webpage.

Documents:

Heartland Payment Services Contract (PDF)
Heartland Payment Services Contract Amendment (PDF)
Federal Cash Management Rules (PDF)